2 of 2 Part-Time SaaS Jobs in Bristol

engineering teams run and support the services themselves. The job is making that split work in practice across heritage, cloud-native and SaaS platforms. What you'll be doing The Service Management team. Its capability, performance, and resilience, so the practice holds up reliably. Fit-for-purpose ITSM processes. Incident … Problem, Change and Release, Knowledge, and Service Asset and Configuration Management work as designed, apply the same way across heritage, cloud-native and SaaS platforms, and are codified in the ITSM platform. The teams that use them understand why they matter and see regularly how they are performing with this ...

communications during Major Incidents and ensuring post-incident learning is embedded Ensure consistent application of service management processes across heritage, cloud-native and SaaS platforms Drive effective Problem Management, reducing repeat incidents and operational risk Oversee Service Asset & Configuration Management, ensuring accurate configuration data to support incident, change, and risk … post-incident learning Experience operating across dual estates (heritage systems and cloud-native platforms) Ability to work effectively with third-party suppliers, including SaaS and data platform providers Strong collaboration skills with operations, engineering, security, Risk and Audit teams Experience leading and developing specialist service management teams Clear, confident communicator ...