procedures and to meet agreed availability and performance KPIs. Ensuring all colleague infrastructure support tickets are resolved/fulfilled in line with SLA and colleague satisfaction targets, following agreed ITSM processes. Ensuring that all infrastructure components are managed to the appropriate level of risk with respect to security patches, software/firmware revision levels and supplier supported versions. Proactively seeking More ❯
system tuning. Utilise VIM Analytics to identify processing bottlenecks and performance trends. Support user enablement and knowledge transfer to BAU support teams. Log and manage incidents through the agreed ITSM tool (e.g., ServiceNow), maintaining clear documentation. Core VIM Modules and Technical Scope: OpenText VIM Core Invoice processing, approvals, and exception workflows Document Processing (DP) Indexing Indexing invoice metadata and validation … resolution and performance improvement Solid grasp of integration between VIM, SAP FI, and SAP MM modules Strong stakeholder engagement skills, with experience supporting AP and Procurement users Experience using ITSM tools (e.g., ServiceNow) to manage incidents and service requests Utilities or regulated industry experience is desirable All profiles will be reviewed against the required skills and experience. Due to the More ❯
