CX Capability Owner (Optimisation & Experimentation) 12 month FTC
London, United Kingdom
Hybrid / WFH Options
Hybrid / WFH Options
Motability Operations
Description To identify, define and integrate new CX capabilities (inc. tools / technology, people & process) into MO, in-line with the Customer & CX strategy, working from idea to BAU adoption. You will work with multi-function teams within MO and outside to ensure timely and effective capability delivery. You … of complex experiments. Be a translator between data scientists and product teams to interpret product changes into experiment methodology (A / B test, switchback experiment etc.) and vice-versa. You will be an ambassador of making data an experience advantage. Your mission is … between working on-site at our offices, and at home, remotely within the UK. We believe hybrid working achieves a good work / life balance for our colleagues, allowing us to connect with each other, collaborate on important work, and perform together to deliver for our customers. more »
Employment Type: Temporary, Part Time, Work From Home
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