agreed service levels and business processes. You will act as a point of escalation and take ownership of major incidents outside of normal business hours This role has line management responsibilities of 3 team members. The successful Service Desk Team Lead must be a natural problem solver, tenacious and comfortable with stretching their own capabilities by working outside their … look at ways to improve and streamline processes and technology to ensure we remain efficient and effective in our approach to service delivery. What you’ll do: People and PerformanceManagement Incident Process Management Major Incident Management Resource Coordination Spares Management Rosta Management Escalation Management Service Level Management Implement Continuous Improvement initiatives … and conduct reviews where applicable. Evoking the business continuity plan in the event of unplanned outages Out of Hours Attend review calls, identifying and implementing improvements where required Line management of direct reports including objective setting, performance, quality and 1:1 reviews Rosta management alongside other team leaders, including holiday approvals to ensure appropriate staffing levels Coaching More ❯
Leeds, West Yorkshire, Yorkshire, United Kingdom Hybrid / WFH Options
Folk Recruitment Limited
design Manage complex employee relations issues Lead change initiatives, team restructures, and communication planning Support people processes across the employee lifecycle Provide data-driven HR insights on engagement and performance Partner on DEI, compensation, and policy development What Youll Bring (essential for this role) You must have progressive HR experience in tech, SaaS, or any growing/scaling business … plus) Energy, resilience, highly engaging and authentic style, bags of enthusiasm and a good dose of humility Experience within M&A, ideally TUPE and integrating company cultures Strong stakeholder management and communication skills Experience with Org Design/Org Development, Talent Management & Succession Planning, DEI, Engagement, and PerformanceManagement strategies CIPD Level 5+ preferred Whats on More ❯
Wall, Hexham, Northumberland, England, United Kingdom Hybrid / WFH Options
Goodman Masson
senior leadership team, leading the People strategy across the organisation globally. You’ll be both a strategic advisor and a hands-on driver of key initiatives, including: Building a performancemanagement framework that truly distinguishes outstanding contributions Leading a strategic reward review , ensuring alignment with the company’s values and ambitions Shaping and embedding ED&I principles across … ll likely bring: Chartered CIPD membership (or equivalent experience) Proven senior People leadership in a fast-paced, evolving organisation Deep generalist expertise: reward, employee relations, systems, L&D, DEI, performance Strong track record of building inclusive cultures and embedding values into strategy Experience partnering with exec teams and influencing at board level Familiarity with professional services, public sector is More ❯
Farnborough, Hampshire, United Kingdom Hybrid / WFH Options
Pertemps Camberley
systems, including but not limited to: Arbor (MIS) – data accuracy, attendance, census, reports, permissions, third-party integrations CPOMS – safeguarding and pastoral oversight, access, support and reporting BlueSky – staff CPD, performancemanagement, and whole-school training tracking Survey tools – such as Teacher Tapp, parental feedback, and internal audits Internal tracking tools – such as EHCP provision maps, intervention spreadsheets and More ❯