1 of 1 Part-Time Service Analyst Jobs in England

Months Fixed Term Contract, Full Time About the role Here at Joseph Rowntree Foundation, we are looking for a Service Desk Analyst someone to perform 1st line support functions resolving ICT related incidents promptly and accurately with an excellent customer service approach. You will take ownership of user requests and be pro-active when dealing with user … issues. Logging all incidents on the Service Desk ticket system and keeping the IT asset register up to date, you will build and configure new desktop hardware and install software packages and support users in the use of computer equipment through advice and ad-hoc training. Documenting and maintaining IT procedures and solutions, you will report and liaise with … to other offices, including occasional travel to other parts of the UK (e.g. London and Glasgow). It will require occasional out of hours working. About you As our Service Desk Analyst, we would like you to be CompTIA A+ qualified or hold equivalent experience. With experience of Microsoft desktop operating systems and the Microsoft Office application suite More ❯