Service Analyst Jobs in England

Service Analyst
UK > England

The median Service Analyst salary in England is £27,500 per year according to job vacancies posted during the 6 months to 17 April 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
17 Apr 2024
Same period 2023 Same period 2022
Rank 304 340 394
Rank change year-on-year +36 +54 -53
Permanent jobs requiring a Service Analyst 770 927 1,209
As % of all permanent jobs advertised in England 0.92% 0.97% 0.93%
As % of the Job Titles category 0.97% 1.06% 0.97%
Number of salaries quoted 618 690 976
10th Percentile £21,750 £22,475 £21,000
25th Percentile £23,999 £24,750 £23,500
Median annual salary (50th Percentile) £27,500 £30,000 £27,500
Median % change year-on-year -8.33% +9.09% -
75th Percentile £34,750 £38,750 £37,500
90th Percentile £45,000 £48,750 £60,125
UK median annual salary £27,500 £30,000 £27,000
% change year-on-year -8.33% +11.11% -1.82%

All Permanent IT Job Vacancies
England

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in England with a recognized job title 79,481 87,482 124,226
% of permanent jobs with a recognized job title 94.49% 91.64% 96.06%
Number of salaries quoted 59,905 55,039 76,115
10th Percentile £28,500 £32,500 £32,500
25th Percentile £38,125 £45,000 £42,625
Median annual salary (50th Percentile) £54,000 £60,047 £60,000
Median % change year-on-year -10.07% +0.08% +9.09%
75th Percentile £72,433 £82,500 £80,000
90th Percentile £91,250 £100,000 £97,500
UK median annual salary £53,123 £60,000 £60,000
% change year-on-year -11.46% - +9.09%

Service Analyst
Job Vacancy Trend in England

Job postings that featured Service Analyst in the job title as a proportion of all IT jobs advertised in England.

Job vacancy trend for Service Analyst in England

Service Analyst
Salary Trend in England

3-month moving average salary quoted in jobs citing Service Analyst in England.

Salary trend for Service Analyst in England

Service Analyst
Salary Histogram in England

Salary distribution for jobs citing Service Analyst in England over the 6 months to 17 April 2024.

Salary histogram for Service Analyst in England

Service Analyst
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Analyst within the England region over the 6 months to 17 April 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
North of England +78 228 £24,500 -2.00% 44
London +55 166 £35,000 -3.45% 17
South East -48 127 £26,000 -5.45% 13
North West +26 114 £25,000 -2.15% 31
Midlands -9 105 £28,165 -2.88% 14
Yorkshire +138 90 £24,500 +4.93% 7
South West +20 79 £27,500 +4.76% 8
West Midlands +12 70 £27,500 -11.29% 9
East of England +46 64 £26,500 +1.92% 16
East Midlands -9 35 £28,165 +8.33% 5
North East -2 24 £24,500 - 7
Service Analyst
UK

Service Analyst Skill Set
Top 30 Co-occurring Skills and Capabilities in England

For the 6 months to 17 April 2024, Service Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the England region featuring Service Analyst in the job title.

1 378 (49.09%) Microsoft
2 351 (45.58%) Social Skills
3 334 (43.38%) Windows
4 304 (39.48%) Active Directory
5 290 (37.66%) Microsoft 365
6 280 (36.36%) Customer Service
7 255 (33.12%) ITIL
8 194 (25.19%) Problem-Solving
9 168 (21.82%) Microsoft Office
10 130 (16.88%) SLA
11 127 (16.49%) Analytical Skills
12 121 (15.71%) Windows 10
13 118 (15.32%) ITSM
14 109 (14.16%) Finance
15 88 (11.43%) Azure
16 84 (10.91%) Service Management
17 81 (10.52%) Microsoft Exchange
18 78 (10.13%) Windows Server
19 74 (9.61%) ServiceNow
19 74 (9.61%) Incident Management
20 64 (8.31%) LAN
21 63 (8.18%) Law
21 63 (8.18%) Time Management
22 62 (8.05%) Service Delivery
23 58 (7.53%) Retail
24 55 (7.14%) Degree
24 55 (7.14%) Inclusion and Diversity
25 50 (6.49%) VPN
26 48 (6.23%) SharePoint
27 44 (5.71%) DNS

Service Analyst Skill Set
Co-occurring Skills and Capabilities in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 81 (10.52%) Microsoft Exchange
2 48 (6.23%) SharePoint
3 13 (1.69%) Confluence
4 3 (0.39%) Exchange Server 2013
4 3 (0.39%) IBM Notes
5 2 (0.26%) Exchange Server 2003
5 2 (0.26%) Exchange Server 2007
5 2 (0.26%) Exchange Server 2010
6 1 (0.13%) CMS
6 1 (0.13%) Skype for Business
Applications
1 168 (21.82%) Microsoft Office
2 24 (3.12%) Microsoft Excel
3 11 (1.43%) Microsoft PowerPoint
4 2 (0.26%) Chatbot
4 2 (0.26%) Microsoft Project
4 2 (0.26%) MS Visio
5 1 (0.13%) Spreadsheet
Business Applications
1 3 (0.39%) assyst
1 3 (0.39%) Elite 3E
2 1 (0.13%) Aladdin
2 1 (0.13%) Carpe Diem
2 1 (0.13%) Remedy ITSM
Cloud Services
1 290 (37.66%) Microsoft 365
2 88 (11.43%) Azure
3 32 (4.16%) SaaS
4 23 (2.99%) Entra ID
5 21 (2.73%) OneDrive
6 20 (2.60%) Mimecast
7 19 (2.47%) AWS
8 13 (1.69%) Power Platform
9 7 (0.91%) Power Automate
9 7 (0.91%) Snowflake
10 4 (0.52%) GCP
10 4 (0.52%) PaaS
11 3 (0.39%) Google Drive
11 3 (0.39%) Google Workspace
11 3 (0.39%) WhatsApp
12 2 (0.26%) Dynamics 365
13 1 (0.13%) Asana
13 1 (0.13%) Google Sheets
13 1 (0.13%) WeChat
13 1 (0.13%) Zapier
Communications & Networking
1 64 (8.31%) LAN
2 50 (6.49%) VPN
3 44 (5.71%) DNS
3 44 (5.71%) TCP/IP
4 43 (5.58%) WAN
5 38 (4.94%) Firewall
6 34 (4.42%) VoIP
7 28 (3.64%) DHCP
8 24 (3.12%) Wireless
9 20 (2.60%) Remote Desktop
10 17 (2.21%) Internet
11 13 (1.69%) Broadband
12 12 (1.56%) Wi-Fi
13 4 (0.52%) VLAN
14 3 (0.39%) SAN
15 2 (0.26%) ADSL
15 2 (0.26%) NAS
15 2 (0.26%) Skype
16 1 (0.13%) Structured Cabling
16 1 (0.13%) WebEx
Database & Business Intelligence
1 15 (1.95%) SQL Server
2 13 (1.69%) Power BI
3 3 (0.39%) Tableau
4 2 (0.26%) MySQL
4 2 (0.26%) SQL Server Integration Services
4 2 (0.26%) SQL Server Reporting Services
5 1 (0.13%) Amazon RDS
5 1 (0.13%) Oracle Reports
Development Applications
1 23 (2.99%) JIRA
General
1 351 (45.58%) Social Skills
2 127 (16.49%) Analytical Skills
3 109 (14.16%) Finance
4 63 (8.18%) Law
5 58 (7.53%) Retail
6 55 (7.14%) Inclusion and Diversity
7 37 (4.81%) Banking
8 32 (4.16%) Legal
8 32 (4.16%) Telecoms
9 21 (2.73%) Public Sector
10 20 (2.60%) Digital Economy
11 18 (2.34%) Investment Banking
12 17 (2.21%) French Language
12 17 (2.21%) Presentation Skills
13 12 (1.56%) Organisational Skills
14 11 (1.43%) Documentation Skills
15 9 (1.17%) Corporate Banking
16 8 (1.04%) Advertising
16 8 (1.04%) German Language
16 8 (1.04%) Manufacturing
Libraries, Frameworks & Software Standards
1 16 (2.08%) OLE
2 8 (1.04%) XML
3 3 (0.39%) HTML
4 2 (0.26%) .NET
4 2 (0.26%) EDI
5 1 (0.13%) Matplotlib
5 1 (0.13%) NumPy
5 1 (0.13%) Pandas
5 1 (0.13%) Seaborn
Miscellaneous
1 43 (5.58%) Self-Motivation
2 38 (4.94%) Smartphone
3 28 (3.64%) Management Information System
4 20 (2.60%) Driving Licence
5 16 (2.08%) Onboarding
6 15 (1.95%) Data Centre
7 13 (1.69%) Team-Oriented Environment
8 11 (1.43%) iPhone
8 11 (1.43%) Life Science
9 9 (1.17%) iPad
9 9 (1.17%) Mobile App
9 9 (1.17%) Video Conferencing
10 8 (1.04%) Derivative
10 8 (1.04%) Replication
11 7 (0.91%) Credit Derivative
11 7 (0.91%) Credit Risk
11 7 (0.91%) Foreign Exchange (FX)
12 6 (0.78%) Data Structures
13 5 (0.65%) CMDB
13 5 (0.65%) NHS
Operating Systems
1 334 (43.38%) Windows
2 121 (15.71%) Windows 10
3 78 (10.13%) Windows Server
4 31 (4.03%) Android
5 27 (3.51%) Windows Server 2019
6 26 (3.38%) Windows Server 2016
7 20 (2.60%) Windows Server 2012
8 14 (1.82%) Windows 7
9 11 (1.43%) Apple iOS
9 11 (1.43%) Mac OS
10 9 (1.17%) Linux
11 6 (0.78%) Unix
12 5 (0.65%) Windows Server 2008
13 4 (0.52%) Windows 8
14 2 (0.26%) Red Hat Enterprise Linux
14 2 (0.26%) Windows Server 2003
15 1 (0.13%) Mac OS X
Processes & Methodologies
1 280 (36.36%) Customer Service
2 255 (33.12%) ITIL
3 194 (25.19%) Problem-Solving
4 118 (15.32%) ITSM
5 84 (10.91%) Service Management
6 74 (9.61%) Incident Management
7 63 (8.18%) Time Management
8 62 (8.05%) Service Delivery
9 38 (4.94%) Asset Management
10 35 (4.55%) Change Management
11 27 (3.51%) Agile
11 27 (3.51%) Customer Experience
11 27 (3.51%) Problem Management
11 27 (3.51%) Statistics
12 25 (3.25%) Collaborative Working
13 23 (2.99%) Proactive Monitoring
14 22 (2.86%) Business Analysis
14 22 (2.86%) Root Cause Analysis
15 21 (2.73%) Project Management
16 20 (2.60%) Ticket Management
Programming Languages
1 28 (3.64%) SQL
2 25 (3.25%) R
3 13 (1.69%) Python
4 10 (1.30%) PowerShell
5 8 (1.04%) T-SQL
6 2 (0.26%) Java
7 1 (0.13%) C++
Qualifications
1 55 (7.14%) Degree
2 30 (3.90%) Security Cleared
3 29 (3.77%) A+ Certification
4 27 (3.51%) Microsoft Certification
5 20 (2.60%) ITIL Certification
6 15 (1.95%) DV Cleared
6 15 (1.95%) SC Cleared
7 12 (1.56%) ITIL Foundation Certificate
7 12 (1.56%) NVQ Level 3
8 6 (0.78%) BPSS Clearance
8 6 (0.78%) MCITP
8 6 (0.78%) MCSA
9 5 (0.65%) CompTIA Security+
10 4 (0.52%) Computer Science Degree
10 4 (0.52%) DBS Check
11 3 (0.39%) CTC Cleared
11 3 (0.39%) Master's Degree
11 3 (0.39%) MBA
11 3 (0.39%) MCP
12 2 (0.26%) Cisco Certification
Quality Assurance & Compliance
1 130 (16.88%) SLA
2 18 (2.34%) GDPR
3 11 (1.43%) Data Quality
4 6 (0.78%) QA
5 4 (0.52%) ISO 9001
5 4 (0.52%) ISO/IEC 27001
6 3 (0.39%) Accessibility
6 3 (0.39%) ISO 14001
6 3 (0.39%) ITGC
7 2 (0.26%) Sarbanes-Oxley
8 1 (0.13%) COBIT
8 1 (0.13%) PMO
8 1 (0.13%) Software Quality Assurance
System Software
1 304 (39.48%) Active Directory
2 15 (1.95%) XenApp
2 15 (1.95%) XenDesktop
3 11 (1.43%) VMware Infrastructure
4 9 (1.17%) Hyper-V
4 9 (1.17%) vSphere
5 2 (0.26%) Citrix Hypervisor
5 2 (0.26%) Virtual Desktop
6 1 (0.13%) Terminal Services
6 1 (0.13%) vCloud
6 1 (0.13%) Virtual Servers
6 1 (0.13%) VMware ESXi
Systems Management
1 33 (4.29%) Microsoft Intune
2 30 (3.90%) SCCM
3 5 (0.65%) SCOM
3 5 (0.65%) SCSM
4 2 (0.26%) Jamf Pro
5 1 (0.13%) IBM BigFix
5 1 (0.13%) Icinga
5 1 (0.13%) Systems Management Server (SMS)
5 1 (0.13%) Tivoli
Vendors
1 378 (49.09%) Microsoft
2 74 (9.61%) ServiceNow
3 37 (4.81%) Citrix
4 30 (3.90%) VMware
5 25 (3.25%) Cisco
6 24 (3.12%) Apple
7 16 (2.08%) iManage
8 13 (1.69%) Adobe
9 11 (1.43%) Virgin Media
10 10 (1.30%) Snow
11 9 (1.17%) Dell
11 9 (1.17%) Google
11 9 (1.17%) HP
11 9 (1.17%) Ivanti
12 8 (1.04%) Aderant
12 8 (1.04%) Alteryx
12 8 (1.04%) NetApp
12 8 (1.04%) Remedy
12 8 (1.04%) Splunk
12 8 (1.04%) Veeam