Service Analyst Jobs in England

Service Analyst
UK > England

The median Service Analyst salary in England is £31,000 per year, according to job vacancies posted during the 6 months leading to 17 May 2025.

The table below provides salary benchmarking and summary statistics, comparing them to the same period in the previous two years.

6 months to
17 May 2025
Same period 2024 Same period 2023
Rank 414 319 378
Rank change year-on-year -95 +59 +21
Permanent jobs requiring a Service Analyst 299 757 754
As % of all permanent jobs advertised in England 0.60% 0.88% 0.85%
As % of the Job Titles category 0.66% 0.93% 0.93%
Number of salaries quoted 218 587 611
10th Percentile £24,000 £22,000 £22,000
25th Percentile £25,813 £24,000 £24,282
Median annual salary (50th Percentile) £31,000 £27,500 £29,000
Median % change year-on-year +12.73% -5.17% +5.45%
75th Percentile £40,000 £34,500 £37,500
90th Percentile £53,750 £45,000 £48,750
UK median annual salary £30,000 £27,500 £29,000
% change year-on-year +9.09% -5.17% +5.45%

All Permanent IT Job Vacancies
England

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in England with a recognized job title 45,023 81,588 81,077
% of permanent jobs with a recognized job title 91.06% 94.56% 91.50%
Number of salaries quoted 24,443 60,779 51,494
10th Percentile £29,913 £28,500 £32,500
25th Percentile £41,250 £38,250 £45,000
Median annual salary (50th Percentile) £56,800 £53,000 £60,800
Median % change year-on-year +7.17% -12.83% +1.33%
75th Percentile £75,000 £71,250 £82,500
90th Percentile £97,500 £90,000 £100,000
UK median annual salary £56,000 £52,500 £60,000
% change year-on-year +6.67% -12.50% -

Service Analyst
Job Vacancy Trend in England

Job postings that featured Service Analyst in the job title as a proportion of all IT jobs advertised in England.

Job vacancy trend for Service Analyst in England

Service Analyst
Salary Trend in England

3-month moving average salary quoted in jobs citing Service Analyst in England.

Salary trend for Service Analyst in England

Service Analyst
Salary Histogram in England

Salary distribution for jobs citing Service Analyst in England over the 6 months to 17 May 2025.

Salary histogram for Service Analyst in England

Service Analyst
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Analyst within the England region over the 6 months to 17 May 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
London +59 103 £38,750 +9.93% 28
North of England -99 56 £27,849 +13.67% 20
Midlands +11 50 £26,000 -7.69% 8
South East +10 39 £29,875 +14.90% 22
North West -73 35 £28,149 +16.68% 10
South West +44 31 £30,000 +9.09% 11
East Midlands +20 31 £26,000 -7.69% 7
East of England +7 22 £26,000 -1.89% 21
West Midlands +5 19 £34,000 +23.64% 1
Yorkshire -6 16 £26,750 +9.18% 9
North East +17 5 £29,000 +18.37% 1
Service Analyst
UK

Service Analyst Skill Set
Top 30 Co-occurring Skills and Capabilities in England

For the 6 months to 17 May 2025, Service Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the England region featuring Service Analyst in the job title.

1 162 (54.18%) Social Skills
2 132 (44.15%) Microsoft
3 121 (40.47%) Windows
3 121 (40.47%) Customer Service
3 121 (40.47%) Microsoft 365
4 117 (39.13%) ITIL
5 111 (37.12%) Active Directory
6 75 (25.08%) Problem-Solving
6 75 (25.08%) Finance
7 73 (24.41%) Service Management
8 72 (24.08%) ITSM
9 58 (19.40%) Azure
10 53 (17.73%) Microsoft Office
11 49 (16.39%) Windows 10
12 47 (15.72%) ServiceNow
13 45 (15.05%) SharePoint
14 42 (14.05%) Law
15 37 (12.37%) SLA
16 36 (12.04%) Microsoft Intune
17 34 (11.37%) Microsoft Exchange
17 34 (11.37%) Change Management
18 33 (11.04%) Banking
19 31 (10.37%) Windows Server
20 28 (9.36%) Incident Management
21 27 (9.03%) Analytical Skills
22 26 (8.70%) Degree
23 25 (8.36%) VMware
24 24 (8.03%) Customer Experience
25 23 (7.69%) Entra ID
25 23 (7.69%) Continuous Improvement

Service Analyst Skill Set
Co-occurring Skills and Capabilities in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 45 (15.05%) SharePoint
2 34 (11.37%) Microsoft Exchange
3 4 (1.34%) Confluence
4 2 (0.67%) IBM Notes
Applications
1 53 (17.73%) Microsoft Office
2 18 (6.02%) Microsoft Excel
3 17 (5.69%) Microsoft PowerPoint
4 2 (0.67%) MS Visio
5 1 (0.33%) Adobe Creative Suite
Business Applications
1 16 (5.35%) OpenText VIM for SAP
1 16 (5.35%) SAP FI
2 4 (1.34%) SAP HCM
3 2 (0.67%) Elite 3E
4 1 (0.33%) assyst
4 1 (0.33%) Carpe Diem
4 1 (0.33%) Dynamics CRM
Cloud Services
1 121 (40.47%) Microsoft 365
2 58 (19.40%) Azure
3 23 (7.69%) Entra ID
4 18 (6.02%) OneDrive
5 13 (4.35%) Mimecast
6 8 (2.68%) Power Platform
7 6 (2.01%) Cloud Computing
8 5 (1.67%) AWS
9 4 (1.34%) Boomi
9 4 (1.34%) SaaS
10 3 (1.00%) Azure Sentinel
11 2 (0.67%) Google Analytics
11 2 (0.67%) Snowflake
12 1 (0.33%) Amazon CloudWatch
12 1 (0.33%) AWS CloudTrail
12 1 (0.33%) Dynamics 365
12 1 (0.33%) PowerApps
12 1 (0.33%) Rubrik
Communications & Networking
1 18 (6.02%) DNS
2 17 (5.69%) LAN
2 17 (5.69%) TCP/IP
3 16 (5.35%) VPN
4 13 (4.35%) Wireless
5 12 (4.01%) DHCP
5 12 (4.01%) WAN
6 11 (3.68%) Firewall
7 7 (2.34%) Remote Desktop
8 6 (2.01%) WebEx
9 4 (1.34%) VLAN
9 4 (1.34%) VoIP
10 3 (1.00%) SAN
11 2 (0.67%) Cisco IOS
11 2 (0.67%) Internet
11 2 (0.67%) Intranet
11 2 (0.67%) IP Telephony
11 2 (0.67%) Wi-Fi
12 1 (0.33%) Network Security
12 1 (0.33%) Softphone
Database & Business Intelligence
1 7 (2.34%) Power BI
2 3 (1.00%) Azure SQL Data Warehouse
2 3 (1.00%) Data Warehouse
2 3 (1.00%) SQL Server
3 2 (0.67%) Relational Database
4 1 (0.33%) DTS
4 1 (0.33%) KDB
4 1 (0.33%) Oracle Reports
Development Applications
1 7 (2.34%) JIRA
General
1 162 (54.18%) Social Skills
2 75 (25.08%) Finance
3 42 (14.05%) Law
4 33 (11.04%) Banking
5 27 (9.03%) Analytical Skills
6 16 (5.35%) Organisational Skills
7 15 (5.02%) Inclusion and Diversity
8 13 (4.35%) Public Sector
9 10 (3.34%) Retail
10 7 (2.34%) Private Banking
11 6 (2.01%) Legal
11 6 (2.01%) Local Government
12 4 (1.34%) Automotive
13 3 (1.00%) Tech for Good
14 2 (0.67%) Financial Institution
14 2 (0.67%) Telecoms
15 1 (0.33%) Electronics
15 1 (0.33%) Front Office
15 1 (0.33%) Games
15 1 (0.33%) Manufacturing
Libraries, Frameworks & Software Standards
1 4 (1.34%) EDI
1 4 (1.34%) Middleware
2 1 (0.33%) FIX Protocol
2 1 (0.33%) HTML
2 1 (0.33%) HTML5
2 1 (0.33%) jQuery
2 1 (0.33%) JSON
2 1 (0.33%) LDAP
2 1 (0.33%) Lightning Web Components
2 1 (0.33%) OAuth
2 1 (0.33%) REST
2 1 (0.33%) SOAP
2 1 (0.33%) Web Services
2 1 (0.33%) XML
2 1 (0.33%) XMPP
Miscellaneous
1 15 (5.02%) Management Information System
2 13 (4.35%) Self-Motivation
3 12 (4.01%) Onboarding
4 11 (3.68%) Video Conferencing
5 9 (3.01%) CMDB
5 9 (3.01%) Driving Licence
6 7 (2.34%) iPhone
7 4 (1.34%) Fat Client
7 4 (1.34%) Thin Client
8 3 (1.00%) Analytical Mindset
8 3 (1.00%) Blackberry
8 3 (1.00%) Data Centre
8 3 (1.00%) Data Protection Act
8 3 (1.00%) Distributed Denial-of-Service
8 3 (1.00%) Product Ownership
8 3 (1.00%) Security Posture
9 2 (0.67%) Data Structures
9 2 (0.67%) iPad
9 2 (0.67%) Smartphone
9 2 (0.67%) Virtual Team
Operating Systems
1 121 (40.47%) Windows
2 49 (16.39%) Windows 10
3 31 (10.37%) Windows Server
4 10 (3.34%) Android
4 10 (3.34%) Apple iOS
5 8 (2.68%) Mac OS
6 6 (2.01%) Linux
7 3 (1.00%) Windows 7
7 3 (1.00%) Windows Server 2012
7 3 (1.00%) Windows Server 2019
8 2 (0.67%) Mac OS X
9 1 (0.33%) Unix
9 1 (0.33%) Windows 8
Processes & Methodologies
1 121 (40.47%) Customer Service
2 117 (39.13%) ITIL
3 75 (25.08%) Problem-Solving
4 73 (24.41%) Service Management
5 72 (24.08%) ITSM
6 34 (11.37%) Change Management
7 28 (9.36%) Incident Management
8 24 (8.03%) Customer Experience
9 23 (7.69%) Continuous Improvement
9 23 (7.69%) Service Delivery
10 19 (6.35%) Project Management
11 18 (6.02%) ERP
11 18 (6.02%) Stakeholder Management
12 17 (5.69%) Configuration Management
13 16 (5.35%) Cost Control
13 16 (5.35%) Strategic Thinking
14 13 (4.35%) Problem Management
14 13 (4.35%) Time Management
15 12 (4.01%) Agile
15 12 (4.01%) Coaching
Programming Languages
1 14 (4.68%) SQL
2 7 (2.34%) PowerShell
3 6 (2.01%) Python
4 3 (1.00%) Kusto Query Language
5 1 (0.33%) Apex Code
5 1 (0.33%) Bash
5 1 (0.33%) Java
5 1 (0.33%) JavaScript
5 1 (0.33%) SOQL
5 1 (0.33%) T-SQL
Qualifications
1 26 (8.70%) Degree
2 9 (3.01%) Microsoft Certification
3 8 (2.68%) DBS Check
3 8 (2.68%) ITIL Foundation Certificate
3 8 (2.68%) Security Cleared
4 6 (2.01%) A+ Certification
4 6 (2.01%) CompTIA Security+
4 6 (2.01%) ITIL Certification
4 6 (2.01%) MOS
5 4 (1.34%) CIPD
5 4 (1.34%) Computer Science Degree
5 4 (1.34%) MCSA
6 3 (1.00%) Cisco Certification
6 3 (1.00%) CISSP
6 3 (1.00%) SC Cleared
7 2 (0.67%) Azure Certification
7 2 (0.67%) BPSS Clearance
7 2 (0.67%) CCNP
7 2 (0.67%) MCDST
7 2 (0.67%) MCP
Quality Assurance & Compliance
1 37 (12.37%) SLA
2 2 (0.67%) GDPR
2 2 (0.67%) ISO 22301
2 2 (0.67%) ISO 9001
2 2 (0.67%) ISO/IEC 27001
2 2 (0.67%) PCI DSS
2 2 (0.67%) QA
3 1 (0.33%) Accessibility
3 1 (0.33%) COBIT
3 1 (0.33%) PMO
System Software
1 111 (37.12%) Active Directory
2 13 (4.35%) VMware Infrastructure
3 8 (2.68%) Virtual Desktop
4 6 (2.01%) XenApp
5 4 (1.34%) Hyper-V
6 1 (0.33%) Virtual Machines
6 1 (0.33%) Virtual Servers
6 1 (0.33%) XenDesktop
Systems Management
1 36 (12.04%) Microsoft Intune
2 11 (3.68%) SCCM
3 1 (0.33%) Backup Exec
3 1 (0.33%) DameWare
3 1 (0.33%) Jamf Pro
3 1 (0.33%) NetBackup
3 1 (0.33%) Symantec Endpoint Protection
Vendors
1 132 (44.15%) Microsoft
2 47 (15.72%) ServiceNow
3 25 (8.36%) VMware
4 22 (7.36%) SAP
5 16 (5.35%) Cisco
5 16 (5.35%) Citrix
6 8 (2.68%) HP
6 8 (2.68%) Meraki
7 7 (2.34%) Apple
7 7 (2.34%) Avaloq
7 7 (2.34%) Sophos
8 6 (2.01%) Dell
9 5 (1.67%) DocuSign
10 4 (1.34%) iManage
10 4 (1.34%) Salesforce
11 3 (1.00%) CheckPoint
11 3 (1.00%) LogRhythm
11 3 (1.00%) Qualys
11 3 (1.00%) Tenable
12 2 (0.67%) Intapp