10 of 10 Part-Time ITSM Jobs in the North of England

1st/2nd line IT support role within a Microsoft environment. Strong knowledge of Windows 10/11, Microsoft 365 administration, and Active Directory. Familiarity with Freshservice or similar ITSM tools. Experience supporting Mimecast or other email security systems. Basic understanding of networking fundamentals (TCP/IP, DNS, VPN). Excellent communication and customer service skills. Desirable Skills Exposure to More ❯

with ServiceNow and/or Riskonnect business continuity platforms. Familiarity with public sector or government environments and regulated services. Experience in facilitating continuity exercises and audits. Understanding of IT service management and SLAs. Minorities, women, LGBTQ+ candidates, and individuals with disabilities are encouraged to apply. Interviews will take place next week, so please apply immediately or call Bangura Solutions on More ❯

with ServiceNow and/or Riskonnect business continuity platforms. Familiarity with public sector or government environments and regulated services. Experience in facilitating continuity exercises and audits. Understanding of IT service management and SLAs. Minorities, women, LGBTQ+ candidates, and individuals with disabilities are encouraged to apply. Interviews will take place next week, so please apply immediately or call Bangura Solutions on More ❯

with ServiceNow and/or Riskonnect business continuity platforms. Familiarity with public sector or government environments and regulated services. Experience in facilitating continuity exercises and audits. Understanding of IT service management and SLAs. Minorities, women, LGBTQ+ candidates, and individuals with disabilities are encouraged to apply. Interviews will take place next week, so please apply immediately or call Bangura Solutions on More ❯

with ServiceNow and/or Riskonnect business continuity platforms. Familiarity with public sector or government environments and regulated services. Experience in facilitating continuity exercises and audits. Understanding of IT service management and SLAs. Minorities, women, LGBTQ+ candidates, and individuals with disabilities are encouraged to apply. Interviews will take place next week, so please apply immediately or call Bangura Solutions on More ❯

with ServiceNow and/or Riskonnect business continuity platforms. Familiarity with public sector or government environments and regulated services. Experience in facilitating continuity exercises and audits. Understanding of IT service management and SLAs. Minorities, women, LGBTQ+ candidates, and individuals with disabilities are encouraged to apply. Interviews will take place next week, so please apply immediately or call Bangura Solutions on More ❯

with ServiceNow and/or Riskonnect business continuity platforms. Familiarity with public sector or government environments and regulated services. Experience in facilitating continuity exercises and audits. Understanding of IT service management and SLAs. Minorities, women, LGBTQ+ candidates, and individuals with disabilities are encouraged to apply. Interviews will take place next week, so please apply immediately or call Bangura Solutions on More ❯

a high performing IT support team within a fast paced and evolving enterprise environment. This permanent, full time Service Desk Manager role offers a blend of operational leadership, IT service management, and stakeholder engagement. Perfect for candidates seeking a Service Desk Manager job with a passion for driving service excellence and ITSM best practices. This role is ideal for professionals … and technology trends. Service Desk Manager Requirements Proven experience managing IT support/service desk teams in a mid-to-large scale environment. Strong knowledge of IT service management (ITSM), including ITIL, incident management, problem management, and change management. Practical experience with ITSM tools and platforms. Deep understanding of service delivery processes and frameworks such as ISO27001, NIST, or Cyber More ❯

for quality and consistency Deliver workshops and training sessions to promote service excellence Support the onboarding and development of new team members in quality-related functions Technology & Data Use ITSM platforms (e.g. ServiceNow, Jira, or Zendesk) to monitor and enhance service quality Leverage analytics tools, such as Power BI, to visualise trends and highlight improvement opportunities Recommend automation solutions to … streamline service delivery and boost reliability Skills & Experience Technical Proficiency Experience with ITSM and ticketing systems (e.g. ServiceNow, Jira, Zendesk) Familiarity with knowledge management tools and documentation practices Strong understanding of ITIL principles across incident, problem, and change management Skilled in Power BI (reporting/visualisation) and Visio (process mapping) Analytical & Communication Skills Confident analysing performance metrics and identifying service More ❯

Service Desk, ensuring SLAs are met across incident, request, and problem management. Act as the primary escalation point for major incidents, coordinating resolution and stakeholder communication. Own and improve ITSM processes including incident, problem, request, change, and major incident management. Monitor service desk KPIs. Ensure smooth collaboration across infrastructure, development, and platform teams. Maintain excellent service quality and communication with … to IT strategy by identifying automation opportunities and service enhancements. Service Desk Manager Requirements Proven experience managing an IT Service Desk or Technical Support function. Strong working knowledge of ITSM frameworks. Hands on expertise in incident, request, problem, and major incident management. Skilled in leading and developing high performing support teams (1st to 3rd line). Experience with major incident … response and crisis communication. Customer focused with strong interpersonal and stakeholder management abilities. Familiarity with ITSM tools. Broad understanding of infrastructure, networking, and end user technologies. Ability to combine strategic thinking with hands on technical problem solving. To find out more and explore this opportunity further, please apply! We are an equal opportunities employer and welcome applications from all suitably More ❯