2 of 2 Part-Time SLA Jobs in the North of England

service performance data Problem & Request Management Take ownership of customer issues and escalations through to resolution Handle requests via email, phone, and web within SLA, prioritising by severity and impact Liaise with internal teams and suppliers; process changes, cancellations, and returns Performance & Admin Maintain accurate records and conduct regular ticket ...

delivery of workwear including all associated tasks for users across the group for Repairs. Ensuring the right garment is ordered and delivered within agreed SLA timescales and is delivered right first time. To order, raise and arrange (via a FM helpdesk) repairs for THG offices across the group including liaising ...