IT Service Management Lead
- Hiring Organisation
- Hargreaves Lansdown
- Location
- Bristol, Avon, South West, United Kingdom
- Employment Type
- Permanent, Part Time, Work From Home
Service Management Lead and their team is accountable for the effective governance of IT service management across HL's dual technology estate, spanning heritage systems, cloud services, and integrated third party platforms. The role ensures consistent execution of service management processes, strong major incident leadership, and effective … provide confidence that services are operated safely, compliantly, and within agreed risk appetite. What you'll be doing Lead and manage the service management team, setting clear priorities, standards, and performance expectations Manage IT service management processes (Incident & Problem, Change & Release, Knowledge, and SACM) across IT Service Operations ...