Bristol, Avon, South West, United Kingdom Hybrid / WFH Options
Hargreaves Lansdown
improvements Working with the Azure Technical Lead to help to develop our service strategy Responsible for recording, managing, and approving changes in line with ITIL best practice Creating, updating and approving documentation and knowledge items Managing the relationship with 3rd party vendors to ensure the successful procurement and installation of More ❯
Central London, London, United Kingdom Hybrid / WFH Options
MONTPELLIER RESOURCING ASSOCIATES LIMITED
technologies, transaction processing, and financial messaging. Experience with FCA & PRA regulatory compliance. CISSP, CISM, CISA, or equivalent cybersecurity certifications. IT governance frameworks certification (COBIT, ITIL). Cloud security certifications. This vacancy is being advertised by Montpellier Resourcing Associates Limited. The services advertised by Montpellier Resourcing Associates Limited are those of More ❯
Want to come and be a part of it? What will you be doing? You will be rewriting existing NOC processes to align with ITIL standards, ensuring clarity, accuracy, and completeness. You will work closely with NOC managers, service managers, and other stakeholders to gather required information and validate process … recommend changes to enhance overall efficiency and effectiveness. You will be responsible for delivering training and support to NOC staff on the newly documented ITIL-compliant processes. You will also maintain version control for all process documentation, ensuring updates are properly tracked and communicated. Ensuring all documented processes meet ITIL … and best practices, supporting consistent and effective service delivery across the organisation, will be required. What youll bring? You will possess proven background in ITIL process writing and documentation, especially within a NOC or similar environment. You will demonstrate strong understanding of ITIL standards and best practices.Strong ability to work More ❯
James Paget University Hospitals NHS Foundation Trust
prioritise workloads, and to be pro-active and flexible with managing those workloads is essential. The James Paget delivers its services in accordance with ITIL best practice, so familiarisation of ITIL V3 or V4 is advantageous as the candidate is responsible for maintaining an accurate CMDB, and to deliver services … skills Excellent verbal and written communication skills Excellent knowledge of Microsoft Word, Excel and Outlook Desirable Working on an IT Service Desk following the ITIL framework Education Essential English and Maths GCSE at A-D/9-4 or equivalent Level 3 or above qualification in ICT or equivalanet Desirable … ITIL Foundation v3 or v4 Skills, Abilities and Competencies Essential A level of understanding regarding one or more computer systems (hardware or software) Able to manipulate data in line with Trust policies and procedures Able to update technical knowledge of the Trust's infrastructure in order to support the Trust More ❯
Required Experience & Qualifications: Demonstrable experience in IT change and service transition, ideally within a regulated environment such as insurance or financial services. Understanding of ITIL principles with certification in ITIL v3 (Release, Control & Validation or Service Transition) or ITIL v4 equivalent. Familiarity with the software development lifecycle (SDLC) and project More ❯