2 of 2 Part-Time Incident Management Jobs in the UK

will proactively identify, analyse, respond, and mitigate cyber threats that pose risks to Vanquis Banking Groups cybersecurity posture. This involves monitoring security events, conducting incident response activities, enhancing our threat detection capabilities, and ensuring compliance with policy, standards, and regulation. Your contributions will directly impact our ability to protect … you will: Actively participate the delivery of services provided by the Cyber Intelligence Centre including by not limited to Cyber Threat Intelligence, Security Posture Management, Cyber Security Incident Response, Threat Hunting, Penetration Testing & Red Team Testing, and Cyber Risk Mitigation. Incorporate threat intelligence into CIC activities. Collaborate and … assist with the investigation and resolution of complex security incidents. Support the delivery of retrospective improvements based on incident analysis, RCAs and PIRs. Engage with third-party security partners to enhance and mature services. Maintain centralised processes across all VBG product lines, promoting synergy and efficiency. Stay updated on More ❯

the Pilgrims Shared Services Centre. As a Service Desk Analyst you will be supporting your colleagues in the delivery of exemplary customer service and management of incidents and service requests. You will be responsible for customer support and incident response. You will follow approved processes including incident management and request fulfilment to ensure a high level of customer service. PART TIME HOURS TO COVER THIS PATTERN: Monday to Wednesday: 08:00am - 12:00pm Friday: 23:59pm - 08:00am Key Responsibilities • A technologist at heart with a passion for excellent customer service • Ensure all incidents and … are handled and progressed within Service Level Agreements • Actively manage the Service Desk Queue • Ensure incidents are categorised, updated and assigned correctly • Ensure Major incident Management process is invoked promptly for high priority incidents • Manage VIP incidents/requests • Identify and implement Service improvements for the Service Desk More ❯