3 of 3 Part-Time Incident Management Jobs in the UK

Infrastructure and Operations team, within the Pilgrims Shared Services Centre. As a Service Desk Analyst you will be supporting your colleagues in the delivery of exemplary customer service and management of incidents and service requests. You will be responsible for customer support and incident response. You will follow approved processes including incident management and request fulfilment … self-service and walk-ups) are handled and progressed within Service Level Agreements • Actively manage the Service Desk Queue • Ensure incidents are categorised, updated and assigned correctly • Ensure Major incident Management process is invoked promptly for high priority incidents • Manage VIP incidents/requests • Identify and implement Service improvements for the Service Desk • Manage and populate the Service … core values and competences Experience in a customer support role in a medium to large organisation, with technical support responsibility. Strong customer service and excellent communication skills Experienced in incident impact analysis. Analytically minded and ability to solve problems Flexible approach to work and positive attitude to work Team Player More ❯

love to hear from you! About the role An exciting opportunity has arisen to join HL as a Scenario Testing Analyst. You will support in the day-to-day management of the Scenario Testing Plan, through drawing data sources together to support the design of scenario tests. You will identify trends, produce dashboards and ensure that root cause analysis … meetings and secretary during tests. We have a mixture of permanent and fixed term contract vacancies for this position. What you'll be doing Organisation of scenario testing/incident meetings. Act as secretary throughout tests, ensuring a high quality of minutes, decisions, assumptions and actions are captured and tracked. This includes supporting the Incident Management Lead … as Everbridge during tests and live incidents to communicate with stakeholders. Create horizon scanning dashboards that will inform the scenario testing plan, using data analysis from sources including risk, incident, loss events and control failures. Ensure actions following testing and incidents are logged in the appropriate action management tool, and tracked through to completion. About you Strong analytical More ❯

My client is currently seeking an Oracle Service Cloud (OSC) Consultant to start immediately. The Oracle Service Cloud Consultant will be responsible for supporting their OSC system as an incident management tool, to apply system updates, and identify bugs. The ideal candidate will have strong technical capabilities, as well as experience using/supporting OSC in previous engagements. … The role will be fully remote, and incorporates AD HOC working arrangements. Key skills Strong experience surrounding Oracle Service Cloud and incident application Extensive experience using/supporting Oracle Service Cloud in previous engagements Strong Technical and hands on capability with Oracle Service Cloud Ability to understand a business and understand how the clients OSC is used to support … the general running of the organisation Previous experience of utilising the Oracle Service Cloud as an incident management tool, to effectively identify bugs and resolve issues Ability to apply and run system updates Interested?! Send your up-to-date CV to Dean Sadler-Parkes at Crimson for review Not interested?! Do you know anyone that might be? Refer More ❯