13 of 13 Part-Time Problem Management Jobs in the UK

high performing IT support team within a fast paced and evolving enterprise environment. This permanent, full time Service Desk Manager role offers a blend of operational leadership, IT service management, and stakeholder engagement. Perfect for candidates seeking a Service Desk Manager job with a passion for driving service excellence and ITSM best practices. This role is ideal for professionals … operations in line with ITIL, ISO27001, and other relevant frameworks. Monitor performance through KPIs and metrics, identifying improvement areas and coaching team members to meet targets. Own the service management framework including incident, request, problem, and change management processes. Analyse service desk data to ensure SLAs are consistently achieved or exceeded. Champion the IT service brand through … proactive communication, stakeholder engagement, and customer feedback initiatives. Drive continuous service improvement and take ownership of problem management and escalation processes. Ensure team training aligns with evolving service requirements and technology trends. Service Desk Manager Requirements Proven experience managing IT support/service desk teams in a mid-to-large scale environment. Strong knowledge of IT service management More ❯

automation, and a mobile-first strategy across a global footprint. Key Responsibilities Platform Ownership s Strategy Act as the primary owner for the Azure cloud environment, including governance, cost management, architecture, and operations. Develop and maintain a scalable, secure, and resilient cloud platform aligned with the firms digital transformation goals. Drive and implement the roadmap for infrastructure upgrades and … regardless of time of day is an essential. Lead by example, setting clear expectations and holding individuals and teams accountable for high performance and ethical conduct. Provide direct line management of individuals where appropriate, ensuring clear direction, regular development conversations, and alignment with team and business goals. Operational Management Take full ownership of day-to-day BAU operations … ensuring the cloud platforms performance, reliability, security, and compliance. This includes patch management across all infrastructure services, as well as ensuring regular reporting is carried out for patch compliance and vulnerability management. Beyond operational stability, the role demands a continuous improvement mindset - proactively evaluating the platform and driving enhancements to optimise efficiency, resilience, and user experience. Manage incident response More ❯

automation, and a mobile-first strategy across a global footprint. Key Responsibilities Platform Ownership s Strategy Act as the primary owner for the Azure cloud environment, including governance, cost management, architecture, and operations. Develop and maintain a scalable, secure, and resilient cloud platform aligned with the firms digital transformation goals. Drive and implement the roadmap for infrastructure upgrades and … regardless of time of day is an essential. Lead by example, setting clear expectations and holding individuals and teams accountable for high performance and ethical conduct. Provide direct line management of individuals where appropriate, ensuring clear direction, regular development conversations, and alignment with team and business goals. Operational Management Take full ownership of day-to-day BAU operations … ensuring the cloud platforms performance, reliability, security, and compliance. This includes patch management across all infrastructure services, as well as ensuring regular reporting is carried out for patch compliance and vulnerability management. Beyond operational stability, the role demands a continuous improvement mindset - proactively evaluating the platform and driving enhancements to optimise efficiency, resilience, and user experience. Manage incident response More ❯

responsibilities will include: Service Delivery and Operations: Oversee the day-to-day operations and performance of all IT services, ensuring they meet agreed Service Level Agreements (SLAs). Team Management: Lead, mentor, and manage the IT Support team, strengthening a culture of customer service, accountability, and operational excellence. ITIL Process Management: Champion and manage key ITIL processes, including … Incident Management: Ensure quick and effective resolution of all service disruptions. Problem Management: Analyse root causes of recurring incidents and implement permanent solutions to prevent future occurrences. Request Fulfilment: Streamline the process for fulfilling user service requests. Service Level Management (SLM): Monitor and review the IT services provided, and the agreements made with the business. Communication … service-related issues, communicating clearly and professionally with the business and partners on the service status, planned outages, and improvement initiatives is imperative to the role. Supplier/Partner Management: Manage relationships and performance of third-party suppliers and service providers, ensuring partners deliver their agreed-upon services efficiently, securely, and in alignment with our IT Service Strategy and More ❯

responsibilities will include: Service Delivery and Operations: Oversee the day-to-day operations and performance of all IT services, ensuring they meet agreed Service Level Agreements (SLAs). Team Management: Lead, mentor, and manage the IT Support team, strengthening a culture of customer service, accountability, and operational excellence. ITIL Process Management: Champion and manage key ITIL processes, including … Incident Management: Ensure quick and effective resolution of all service disruptions. Problem Management: Analyse root causes of recurring incidents and implement permanent solutions to prevent future occurrences. Request Fulfilment: Streamline the process for fulfilling user service requests. Service Level Management (SLM): Monitor and review the IT services provided, and the agreements made with the business. Communication … service-related issues, communicating clearly and professionally with the business and partners on the service status, planned outages, and improvement initiatives is imperative to the role. Supplier/Partner Management: Manage relationships and performance of third-party suppliers and service providers, ensuring partners deliver their agreed-upon services efficiently, securely, and in alignment with our IT Service Strategy and More ❯

and optimization of IT services. Manage service escalations with ITSM partners and the Service Quality & Assurance team. Communicate service events, outages, and disruptions as part of the Major Incident Management process. Participate in 24/7 coverage for high-priority incidents or those with significant business impact. Key Accountabilities: Ensure quality, cost, performance, and efficiency of end-to-end … level targets and minimize business impact. Regularly engage with senior business stakeholders to ensure service levels are maintained. Drive a culture of continuous service improvement through the creation and management of improvement plans. Align business service requirements with service improvements and new demands. Stakeholder & People Management: Participate in Major Incident and Problem Management activities. Monitor KPIs … in line with business goals and objectives. Identify opportunities for efficiency and value through innovation, technology initiatives, and partnerships with suppliers. Key Skills & Experience: Extensive experience in IT service management, with a focus on multi-sourced environments. 5+ years of customer service experience, preferably in a senior role. Proven leadership, change management, and results delivery experience. Strong communication More ❯

IT stakeholders to ensure strategic alignment and seamless integration across modules (S/4HANA Sales, SD, EDI, MM). Provide expert-level L2/L3 production support, overseeing incident, problem, and service management activities. Conduct detailed business analysis and contribute to the design, build, and deployment of SAP solutions. Deliver data-driven insights and recommendations to optimise processes … expertise across S/4HANA Sales, SD, EDI, and MM modules. Strong understanding of supply chain processes and ERPs role in driving operational efficiency. Excellent analytical, communication, and stakeholder management skills. Extensive service delivery and incident/problem management experience (L2/L3). Native or fluent French speaker both written and verbal communication required. Contract Details More ❯

Maintain VDI environments (Citrix/VMware Horizon/Azure Virtual Desktop) optimized for high-performance trading applications. Assist with VDI Design and build. Onsite Support for incident response and problem management . Monitor, troubleshoot, and tune VDI performance to minimize latency and maximize reliability. Provide Tradefloor support for Trader Users. Laise with network, storage, and systems teams to More ❯

at BTG. Share this expertise and work within Dev and Test team to define, develop, and document internal best practice Technical escalation point, resolving complex issues, supporting incident and problem management, occasionally providing Out of Hours (OOH) support. Why work for Bettys & Taylors Group? Bettys & Taylors of Harrogate combines tradition, quality, and care in everything it does. Known More ❯

Atlassian suite, JIRA collaboration tools Strong background in integration aspects related to computer systems, Applications development in IT/Multitier/SOA/Web/MicroServices context. Software Configuration Management experience (TFS, SVN, GitHub) Knowledge on IT and Cybersecurity environments including Linux and Windows operating systems Your Profile Key skills/knowledge/experience: Must have experience as Program … methodology when applicable with direct contribution on Release Train Engineer, Scrum Master or Product Owner roles & responsibilities. Share responsibility with the Project Manager (PM), through close coordination, for scope management (change requests assessment), risk management and problem management. Optimizing the deployment process, implementing Continuous Integration, Continuous Deployment and Test automation process with the DevOps teams. Contribute to … Customer management activities for technical coordination establishing trust meeting delivery commitments, together with the Project Manager who owns the Customer relationship. Should have Software development experience Rewards & Benefits TCS is consistently voted a Top Employer in the UK and globally. Our competitive salary packages feature pension, health care, life assurance, laptop, phone, access to extensive training resources and discounts More ❯

at an exciting phase of growth. This is a fantastic opportunity to work with some of the top AWS and Azure partner talent in the sector, contributing to the management and evolution of high-scale operational environments. As a Cloud DevOps Support Engineer, this position is predominantly operational (80%), with opportunities for rotation into project delivery and solution development … we scale to meet ambitious growth targets. What youll be doing: Operational Cloud Support Providing technical support and troubleshooting of AWS and Azure environments for enterprise customers, including incident management, monitoring, backup, and disaster recovery. Implement and maintain robust monitoring, alerting, and reporting frameworks to ensure SLA adherence and proactive issue detection. Support upgrades, patches, and problem resolution … ARM/Azure Bicep, and related tools. Develop, maintain, and enhance CI/CD pipelines and GitOps workflows to accelerate cloud deployments and streamline operational changes. Participate in release management, change configuration, and cloud resource lifecycle operations. Project Delivery & Skill Development Rotate into project-based delivery assignments to participate in cloud migration, modernisation, and optimisation engagements, building hands-on More ❯

and develop a multisite team of 1st to 3rd line IT Support Analysts. Oversee daily operations of the IT Service Desk, ensuring SLAs are met across incident, request, and problem management. Act as the primary escalation point for major incidents, coordinating resolution and stakeholder communication. Own and improve ITSM processes including incident, problem, request, change, and major incident … service enhancements. Service Desk Manager Requirements Proven experience managing an IT Service Desk or Technical Support function. Strong working knowledge of ITSM frameworks. Hands on expertise in incident, request, problem, and major incident management. Skilled in leading and developing high performing support teams (1st to 3rd line). Experience with major incident response and crisis communication. Customer focused with … strong interpersonal and stakeholder management abilities. Familiarity with ITSM tools. Broad understanding of infrastructure, networking, and end user technologies. Ability to combine strategic thinking with hands on technical problem solving. To find out more and explore this opportunity further, please apply! We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their More ❯

and develop a multisite team of 1st to 3rd line IT Support Analysts. Oversee daily operations of the IT Service Desk, ensuring SLAs are met across incident, request, and problem management. Act as the primary escalation point for major incidents, coordinating resolution and stakeholder communication. Own and improve ITSM processes including incident, problem, request, change, and major incident … service enhancements. Service Desk Manager Requirements Proven experience managing an IT Service Desk or Technical Support function. Strong working knowledge of ITSM frameworks. Hands on expertise in incident, request, problem, and major incident management. Skilled in leading and developing high performing support teams (1st to 3rd line). Experience with major incident response and crisis communication. Customer focused with … strong interpersonal and stakeholder management abilities. Familiarity with ITSM tools. Broad understanding of infrastructure, networking, and end user technologies. Ability to combine strategic thinking with hands on technical problem solving. To find out more and explore this opportunity further, please apply! We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their More ❯