2 of 2 Part-Time Service Analyst Jobs in the UK

Months Fixed Term Contract, Full Time About the role Here at Joseph Rowntree Foundation, we are looking for a Service Desk Analyst someone to perform 1st line support functions resolving ICT related incidents promptly and accurately with an excellent customer service approach. You will take ownership of user requests and be pro-active when dealing with user … issues. Logging all incidents on the Service Desk ticket system and keeping the IT asset register up to date, you will build and configure new desktop hardware and install software packages and support users in the use of computer equipment through advice and ad-hoc training. Documenting and maintaining IT procedures and solutions, you will report and liaise with … to other offices, including occasional travel to other parts of the UK (e.g. London and Glasgow). It will require occasional out of hours working. About you As our Service Desk Analyst, we would like you to be CompTIA A+ qualified or hold equivalent experience. With experience of Microsoft desktop operating systems and the Microsoft Office application suite More ❯

Hours: Full-time Location: Hybrid - Edinburgh Closing Date: 19 September 2025 Ref: GM1278 Working within the IT team at Energy Saving Trust, as IT Service Desk Analyst you will be responsible for the resolution of first- and second-line support requests, incidents, IT queries and the day-to-day IT support requirements of our userbase across our sites … for us truly meaningful and rewarding. Here are some of the benefits we offer: 25 days of annual leave plus bank holidays, with additional leave earned through length of service Three extra days off over the Christmas period as a gesture of goodwill A competitive pension scheme with generous employer contributions Flexibility in our ways of working work from … seeour careers pagefor the full list of benefits we have to offer and why Energy Saving Trust is a great place to work. The team The team of four service desk analysts and one IT Administrator supports the internal IT requirements of the organisation. We work inclusively and collaboratively across our London and Edinburgh offices where the IT team More ❯