1 to 2 of 2 Part-Time Service Analyst Jobs in the UK

Description To deal with and fulfil service requests that are logged with the ITSC - this includes processing Starter, Mover, and Leaver (SML) and all permission, software and hardware requests made by the business. This is a predominately customer service focused role, you will be responsible for taking ownership … and management of internal customer requests and setting expectations whilst meeting the needs of the Business. To provide a friendly, supportive helpful and timely service to all customers who contact the Service Centre Continually strive for process improvement and seeking ways to maximise efficiency. Act as a liaison … Technology) to drive through a resolution on behalf of the customer and deliver in accordance with agreed timelines. Actively and professionally represent the IT Service Centre throughout the organization. Use sound judgment and make decisions that will maximize customer satisfaction. Strive to continually improve personal performance in order to more »

Coalville office and vehicle conditioning centre in accordance with agreed timelines. Once the redevelopment work has been completed, you will be represent the IT Service Centre onsite to provide 1st line phone support and 2nd line hardware support, as well as fulfilling service requests that are logged with … the IT Service Centre. Qualifications You will have gained the following skills/experience: Shares the vision of being friendly, flexible and facilitating when working with customers and colleagues to reach a resolution Can use effective questioning to gain understanding and to establish needs and facts Can ensure all … projects to completion Able to pro-actively investigate cases, taking ownership and maintaining focus to successful resolution Minimum Criteria Experience working in a Customer Service or Service Centre environment. Strong customer service skills Strong problem solving skills Strong development and learning skills Experience of the following systems more »