13 of 13 Part-Time Service Delivery Jobs in the UK

Service Operations Manager - London Introduction Saab UK is a British company that is part of Saab Group's global high-technology operations. Saab offers world-leading solutions and services in defence, aviation, space and civil security. In the UK, we bring together the best of Swedish and British innovation and engineering to provide our customers with products and solutions … be part of Public Safety Solutions (PSS), which develops advanced software applications and solutions (SAFE) for mission-critical control room operations-including for police, fire & rescue, and airports. As Service Operations Manager, you will lead the operations team serving our customers and work closely with engineers in the UK and Sweden. You will be responsible for maintaining and evolving … the SAFE platform and its supporting systems, services, and infrastructure. This is a strategic and hands-on role focused on ensuring consistent service quality, smooth delivery operations, and continuous improvement of operational processes. You will work alongside the Client Services and Support Team Manager-who handles frontline support-focusing on the end-to-end service lifecycle, including More ❯

Operations Customer Service Administrator £25,000 - £28,000 per annum Reading Permanent, Full-Time or Part-Time (Part-time needs to be 5 days) Our client is looking for an Operations Customer Service Administrator to provide customer service and coordination to all their AV Service Contracts and Projects, to follow SLA and maintain high levels of … Ecommerce store , which you will be managing as part of this role. The Role The role focuses around ensuring seamless technical support services and maintaining strong customer relationships with Service Contracts and Projects. The candidate is responsible for managing service callouts, coordinating technical visits, purchasing and administration on projects alongside the Project Manager (PM). The role involves … close collaboration with internal teams, external suppliers, and customers to deliver high-quality service solutions. General Responsibilities Service Call Management: Respond promptly to technical service calls, ensuring a two-hour response time. Coordinate and schedule service visits, both internal and external, and manage the service diary efficiently. Facilitate the creation of technical drawings required for More ❯

and 3rd line engineers in delivering best-in-class support and innovative workplace solutions to our customers. Youll play a pivotal role in driving operational excellence, team development, and service performance. This is a hybrid role blending hands-on technical expertise with strategic leadership. This role follows a 07:00 19:00 shift pattern, with on-site days at … culture Create and support team development opportunities across the technical support area, ensuring the ability to grow and scale the function in line with LIMAs growth plans Support the Service Delivery Lead in ensuring that operational KPIs and statistics are within the agreed targets, and initiatives are identified to drive continual service improvement Manage incidents from customers … technical issues into clear communications for non-technical parties Ensure customers and involved parties are updated with their incident progress either by phone or by using ConnectWise Manage (Our service desk ITSM application) on time in alignment with SLAs Drive continual service improvement, by analysing trends and team metrics and removing service bottlenecks. About you: Demonstrated leadership More ❯

Are you passionate about ensuring the highest standards in public service delivery? Do you have the strategic expertise and people leadership skills to shape policy and influence quality across complex, high-impact programmes? If so, we have an exciting opportunity for you to join West Midlands Combined Authority (WMCA) as a Senior Delivery Manager Quality & Policy. This … performance, and proposing mitigating actions. Representing WMCA in key policy forums and contributing to the evolution of devolved powers by feeding in evidence from delivery. Supporting the Head of Service and deputising as required. What's Essential. Experience leading quality assurance and audit functions, ideally within employment and skills. An understanding of funding, compliance, and delivery risk in … government or devolved programmes. A strategic mindset, capable of aligning policy, delivery and stakeholder need. Strong analytical and process design skills, with a keen eye for continuous improvement. Excellent communication and influencing skills, with the ability to build effective relationships across all levels including national government and external regulators. Experience managing teams and supporting colleagues through coaching and clear More ❯

and influencing a wide variety of stakeholders both externally (Customers) and internally at the highest level (C suite/Director Level). Knowledge of the processes that underpin customer service delivery to ensure product/service can be delivered both quickly and cost effectively. Proven ability to translate customer and market demand into product development decisions, requirements More ❯

be eligible, candidates must have been continuously resident in the UK for the past three years. Why This Job Matters: This role holder we be responsible for supporting the service desk with support, training, escalation and innovation. This supports smooth operational performance while actively looking to improve it. This role supports operational policing to ensure we BT deliver the … alongside end customers and internal customer facing teams, in order to make sure the end end customer experience is to the standard expected. What Youll be Doing: Work alongside Service Desk management and senior management teams to highlight priority faults that need close attention. Proactively communicate with end customers, participate and schedule bridge calls during high profile incidents. Ensure … and resolver teams to aid incident escalations and resolution to support teams or 3rd parties as necessary. Contribute to knowledge documentation activity. Meeting SLAs as defined in the customer service delivery manual. Act as the major incident manager in absence of the 24/7 operations manager. Track resolution, capture lessons learnt within post incidents reports and work More ❯

Date: Immediate Client Site Full-Time | Monday to Friday | Onsite Your Mission: As an IT Support Analyst , you’ll be the frontline of technical support — delivering best-in-class service to end-users, resolving hardware and software issues, and collaborating with internal IT teams to enhance service delivery. What You’ll Be Doing: Technical Support Provide 1st and … support across Windows, Mac/OSX , and mobile platforms ( iOS/Android ). Troubleshoot hardware/software issues and support end-user productivity tools ( Office 365, Outlook, Teams ). Service Management Log, manage, and resolve incidents using ServiceNow , following ITIL best practices. Prioritize and escalate issues effectively, ensuring SLA compliance and customer satisfaction. Collaboration & Projects Work alongside infrastructure, applications … system rollouts or upgrades. Process Improvement Identify recurring problems and propose solutions to reduce future incidents. Create and maintain internal knowledge base articles to support team development and self-service tools. Key Performance Metrics: Fast, effective ticket resolution and escalation within ITIL frameworks. High user satisfaction across multiple service channels (walk-up, desk-side, phone, chat, self-service More ❯

now seeking an experienced Billings and IT Administrator on a Part Time basis who has a minimum of 3 years office administration experience, together with strong communication and customer service skills. You will ideally have worked with various different systems at once, including a CRM. This role would suit someone who can demonstrate superb attention to detail, who is … Billings and IT Administrator: Be systems orientated with experience of using CRMs as well as MS Office Be able to demonstrate good problem-solving skills Excellent administration and customer service skills Strong attention to detail Logical thinker Confident telephone manner Excellent attention to detail Team player Strong organisational skills Able to work well under pressure Methodical Team player who … Administrator: Placing new orders with suppliers for Telecoms and IT services and taking over any existing services for customers Collaborate with internal teams, customers and suppliers to ensure timely service delivery Process accurate customer billing, including recurring and one-off charges Accurate input of order details and updates to projects/tickets Maintain and update billing systems and More ❯

You'll work as part of a collaborative tech team supporting a major re-platforming programme (migrating to ShareDo), where your skills will directly contribute to simplifying processes, enhancing service delivery, and shaping future workflows. What you'll be doing: Designing and building technical solutions within the case management system (CMS), currently being migrated to ShareDo Developing and … maintaining complex workflows to meet operational and legal service needs Supporting the wider team through mentoring and solution design Working with stakeholders to turn business requirements into scalable, sustainable tools Helping ensure CMS functionality aligns with regulatory standards and best practice ? What we're looking for: Hands-on experience developing or configuring CMS platforms such as ShareDo, Peppermint, Leap More ❯

days ago London Area, United Kingdom $250,000.00-$275,000.00 4 days ago London, England, United Kingdom $100,000.00-$200,000.00 4 days ago Senior Director, Head of IT Service Delivery London, England, United Kingdom 1 week ago London, England, United Kingdom 2 days ago London, England, United Kingdom 1 week ago London Area, United Kingdom 130.00-250.00 More ❯

well as being the point of contact to manage and resolve any queries and requests. You will ensure effective handover of training materials you have developed to the training delivery teams via structured train-the-trainer activity to ensure consistency of structure and learning outcomes. You will collate qualitative and quantitative analytics and feedback to evaluate and measure the … internal customers and internal and external stakeholder relationships enabling you to understand their needs, identify, challenge, and recommend suitable solutions and the benefits, manage expectations, and provide a quality service delivery. Experience of or ability to quickly learn and pick up or new systems, technology, and software to create, manage and deliver digital content such as content management systems … new cars sold in the UK) and work with a network of around 5,000 car dealers and all the major manufacturers. We pride ourselves on delivering outstanding customer service, achieving an independently verified customer satisfaction rating of 9.8 out of 10. Our values are at the heart of everything we do. They represent ambition, and we look for More ❯

goals. Drawing on robust ICT frameworks, security principles, and industry best practices, youll provide architectural expertise and guide projects through from start to finish stages of the design and delivery lifecycle. Joining an industry-leading technical team, youll work alongside architects, designers, and analysts, applying your expertise to tackle unique and unexpected challenges. Together, youll create tailored solutions that … ensure success for every project. What youll be doing Act as the solution designer for a domain or service platform and provide solution overview and familiarisation to operational support teams Create statement of works for appropriate internal/external design and delivery teams engagement. Translate customer visions and business needs into actionable solution design requirements, including cost assessments … CAPEX/OPEX), dependencies, risks, and mitigation strategies to support business opportunities and service delivery. Offer subject matter expertise to stakeholders, shaping service changes, qualifying resource requirements, and addressing complex customer requests such as RFIs, CCNs, or solution proposals throughout the design lifecycle. Develop enterprise and solution architecture documentation, including as-is, to-be, and transitional states, addressing More ❯

job matters Have you ever wanted to play a key role in shaping innovative, enterprise network solutions for the defence sector? As our lead consultant specialist in our Defence Service Provider Networks practice, youll work with defence customers, internal teams, and third-party technology providers to design and deliver complex, fit-for-purpose solutions. Reporting to the Practice Manager … knowledge and diverse experience to tackle unique and sensitive challenges to deliver impactful solutions and success. What youll be doing Act as the solution designer for a domain or service platform and provide solution overview and familiarisation to operational support teams Create statement of works for appropriate internal/external design and delivery teams engagement. Translate customer visions … and business needs into actionable solution design requirements, including cost assessments (CAPEX/OPEX), dependencies, risks, and mitigation strategies to support business opportunities and service delivery. Offer subject matter expertise to stakeholders, shaping service changes, qualifying resource requirements, and addressing complex customer requests such as RFIs, CCNs, or solution proposals throughout the design lifecycle. Develop enterprise and solution More ❯