1 to 25 of 167 Part-Time Service Management Jobs in the UK

Senior Service Manager- Insurance We are recruiting for a Senior Service Manager with SaaS experience to join one of our Insurance clients on a 12 month contract. This role will be 80% client focused and it’s for one of their most critical products, will be seeking someone … with a strong level of client facing experience. Inside IR35 Hybrid- 2 days a week in Reigate Responsibilities: Support the Service Management lead in designing, documenting, maintaining, and improving Service Management processes. Work with internal teams to ensure end to end service delivery is being … all clients. Build relationships with internal and external stakeholders. Serve as an escalation point for client issues. Work with Incident response teams to ensure service resolution. Liaise and communicate with clients during major incidents. Maintain, improve, and promote the Service Catalogue Work on projects to ensure Service More ❯

Service Management Analyst £40,000-£45,000 London – 2 days per week We are representing a globally renowned brand, operating the media industry, who are looking for a Service Management Analyst to join their central Service Management & Service Governance team. You will work … in this small, specialised area as part of the wider Technology function. The role will involve CMDB (Configuration Management Database) work. Our client have a very basic Asset & Configuration Management process and are looking for this individual to help enhance, or completely revamp this, using ServiceNow ITOM. Previous … ServiceNow experience is not a requirement but candidates must have previously worked on CMDB improvements or projects. We are looking for: Good knowledge of Service Management processes Experience creating, enhancing or improving a CMDB Knolwedge on Asset & Configuration Management best practice Any expereience in ServiceNow, preferably the More ❯

create a green future together! About Autel Energy Founded in 2004, Autel Intelligent Technology Corp., Ltd. specializes in the R&D, production, sales, and service of automotive intelligent diagnostics, detection and analysis systems, and automotive electronic components. Autel is one of the world's leading suppliers of automotive intelligent … rapid development, Autel Energy has become a leading solutions provider of EV charging station products in Europe. With excellent quality and high-quality localized service of AC/DC series products, are highly favored by European energy companies, CPOs, and dealers. In Europe, we have: Over 120 employees actively … of green environmental protection Collaborate with outstanding talents from around the world Achieve your career dreams Job Summary We are looking for an experienced Service Manager to oversee the service quality management, maintenance process optimization, and customer service KPI performance for EV charging solutions in the More ❯

Next-Generation IT Services PEAK Matrix® 2023 . We also won four 2023 ISG Star of Excellence™ Awards , reflecting the highest standard of customer service excellence. Throughout this market-leading growth, we’ve maintained strong employee satisfaction - over 94% of our employees approve of the CEO, and 89% would … recommend working at Persistent to a friend. About Position and details: Role : Service Delivery Manager Location: Should be in UK Remote Job Type: Permanent role Key skills: * IAM and *AD space JD: Service Delivery Manager - IAM & AD We are looking for 10+ year experience can be based in … UK Responsibilities: Service Ownership: Take end-to-end ownership of the delivery of IAM and AD services, ensuring adherence to SLAs, KPIs, and client expectations. Client Relationship Management: Build and maintain strong, trusted relationships with key client stakeholders, acting as their advocate and primary point of contact for More ❯

Summary of the role’s main purpose: The IT Service Delivery Manager will provide the direction and strategy for the related Service Management and Service Delivery functions within the department and have accountability for related policies and procedures. The role holder is accountable for ensuring that … IT delivers appropriate and consistent levels of service to the business from both the internal teams and its suppliers at the right cost. That technology services are stable, meeting availability targets and that there is a continuous improvement framework in place. Key Responsibilities: Accountable for all areas of Technology … service and the relationship with the end customer. Act as the ambassador for the ‘shift-left’ strategy driving support costs to the lowest price point whilst measuring and ensuring that repeat incidents are eliminated and that customers are experiencing excellent service. Accountable for the overall service delivery strategy More ❯

business value, security and innovative potential of their IT infrastructure. Role Overview Systal is seeking assistance to further enhance the CMDB Function within their Service Delivery & Operations function. Our Service Delivery & Operations function operates in accordance with ITIL best practice and Group Global standards for Service Desk … operation, Request Management, Change Management, Incident Management, Configuration Management, Problem management, Disaster Recovery, Site Management and Reporting. What will you be doing? CMDB information gathering – review current data, identify gaps and populate missing information for Infrastructure & Networking assets. CMDB Service Modelling – Creating, developing … and maintaining service maps that accurately represent the relationships between CIs and the services they support. Continuous improvement will also be required to document the existing process and identify improvements. Asset Management – Maintaining an accurate inventory of all IT Assets. Establish process documentation with defines the audit process More ❯

Energy/Utilities industry experience is must* Key Responsibilities Service Delivery Management: · Oversee the performance of IT services, ensuring they meet agreed service levels (SLAs) and key performance indicators (KPIs) · Ensure all services are delivered on time, securely, and where appropriate, within the associated commercial and contractual … obligations. · Manage relationships with third-party service providers and internal stakeholders to ensure effective service delivery as per agreed SLAs/OLAs · Responsible for overseeing the knowledge management process and related activities, including the capturing, sharing and accessibility of knowledge articles within ServiceNow SIAM-based Supplier Coordination … Implement and manage the SIAM model to ensure cohesive end-to-end service delivery by overseeing vendor interdependencies and ensuring compliance with service level agreements. · Act as the primary point of contact between Client internal teams and external service providers for IT service related issues and More ❯

current IT operations and identify gaps and opportunities for ITSM process implementation. Design, document, and implement ITSM processes including (but not limited to) Incident Management, Problem Management, Change Management, Service Request Management, Knowledge Management, and Configuration Management. Collaborate with stakeholders across departments to ensure … business needs. Define KPIs and metrics for ITSM processes and set up reporting dashboards. Configure and customize ITSM tools/platforms (e.g., ServiceNow, Jira Service Management, BMC Remedy). Provide training, guidance, and documentation for internal teams. Ensure alignment with ITIL or other relevant frameworks and industry standards. … framework and ITSM best practices. Demonstrated experience building ITSM processes from scratch. Experience with ITSM platforms such as ServiceNow, Freshservice, or similar. Excellent stakeholder management and communication skills. ITIL certification (v3 or v4) strongly preferred. Does this sound like you? Please a pply below More ❯

K + Bonus & Benefits Your role Technical Development - Design and develop solutions for ServiceNow workflow applications, including: Customer Experience Workflow Applications - Customer Service Management (CSM), Field Service Management, Customer Service Portal Technology Experience Workflow Applications - IT Service Management (ITSM), IT Operations Management (ITOM), IT Asset Management (ITAM) Employee Experience Workflow Applications - HR Service Delivery (HRSD), Employee Onboarding and Transitions, Workplace Service Delivery User Experience - Utliise ServiceNow's Experience Layer components to build modern, intuitive user interfaces Configure and enhance the Next Experience UI for tailored and seamless interactions … Use UI Builder and Service Portal to deliver role-based dashboards and customised workflows that meet client-specific requirements Integration and Data Management Integrate ServiceNow applications with external systems (e.g., CRMs, HR systems, and eCommerce platforms) using REST/SOAP APIs and IntegrationHub. Manage data migration and ensure More ❯

delivering futuristic solutions & AI-driven services to global CSPs, and digital platform & software firms. Prodapt’s customers range from telecom operators, digital/multi-service providers (D/MSPs), technology and digital platform companies in the business of connectedness. Prodapt builds, integrates, and operates solutions enabling next-generation technologies … strong background in OSS/BSS and Salesforce architecture. The ideal candidate will have a co mprehensive understanding of the Lead to Cash process, Service Delivery frameworks, and some familiarity with Service Management principles. You will play a critical role in designing and implementing innovative solutions that … with existing systems and processes. Analyze business requirements and translate them into technical specifications, ensuring alignment with Lead to Cash processes. Develop and implement Service Delivery models that optimize operational efficiency and enhance service quality. Utilize Salesforce tools and features to streamline processes, improve customer interactions, and support More ❯

IT Service Delivery Lead/IT Support Lead A fantastic opportunity has arisen for a IT Service Delivery Lead/IT Support Lead to join our London based global law firm on a permanent basis. IT Service Delivery Lead/IT Support Lead Key Responsibilities: • Manage the … User Support team using the Service Management toolset and provides accurate reporting on performance. • Coaching and mentoring the team to ensure that personal development, service standards and are being consistently applied. • Direct, motivate, delegate, and empower staff in the successful performance of their tasks and responsibilities while … identify problems and look to address these with the respective team • Carry out all relevant technical support and maintenance activities as required by Change Management, Incident Management, Problem Management, and Service Request Management processes. • Take accountability for service delivery performance, meeting customer expectations • Liaise More ❯

We are seeking an experienced Service Operations Manager to oversee the day-to-day operations of our IT Services. This is a permanent, hybrid opportunity with 1-2 days spent collaborating in our offices near Birmingham Airport. This pivotal role will ensure the availability and reliability of all IT … systems while setting the direction for our 1st and 2nd Line Support functions. If you are passionate about service excellence and have a proven track record in IT operations management, we want to hear from you! About you: To be successful in this role, you will need proven … experience in a related field, which provides a solid foundation for understanding the complexities of IT services. You will need experience in Service Operations Management, demonstrating a deep understanding of the intricacies involved in delivering high-quality IT support. Your expertise with IT Service Management Toolsets More ❯

priorities is to improve operational excellence and simplify how we operate. As a Global Process Owner (GPO) you will be responsible for overseeing our Service Level and Supplier Management Processes and contributing to our ITIL knowledge. Driving a culture of knowledge sharing and continual improvement in how we … with global IT Operational teams Preparation and delivery of Training Remote working environment Process Ownership for multi-location/discipline teams Understanding of IT Service Management/ITIL foundations level certification 1-3 years of relevant working experience (process design, measurement and improvement, working with process frameworks and … standards, working in a global organization) Presenting to Executive Management & subsequent follow up 3+ years working within ServiceNow Understanding of Procurement processes for managing external suppliers YOUR PROFILE and SKILLS : Problem Solving Working knowledge of ITIL and Service Management particularly one or more of the following practices More ❯

global law firm on a permanent basis. **Experience working for a law firm is essential** Key Responsibilities Manage the User Support team using the Service Management toolset and provides accurate reporting on performance Coaching and mentoring the team to ensure that personal development, service standards and are … identify problems and look to address these with the respective team Carry out all relevant technical support and maintenance activities as required by Change Management, Incident Management, Problem Management, and Service Request Management processes. Take accountability for service delivery performance, meeting customer expectations Liaise … with other internal support teams, internal senior management and suppliers in the day-to-day management of Incidents and Service Requests. And where appropriate initiate the escalation process for Major Incidents Take ownership of major incidents, coordinate with resolution parties, and establish effective communication between stakeholders for More ❯

Job Title: Service Assurance Lead Location: Portsmouth Reports to: Service Assurance & Quality Manager/Product Group Manager Role Overview: As the Service Assurance Lead, you will be responsible for ensuring the effective delivery of IT services for End User Computing (EUC), including computers, phones, printers, and meeting … room equipment. This role involves managing the relationship with IT service partners, overseeing escalations, and ensuring the alignment of services with business needs. You will act as a key point of escalation for service disruptions and collaborate with business stakeholders to drive service improvements. Key Responsibilities: Build … and maintain relationships with operational staff to support service escalations and resolve issues. Oversee significant IT changes, ensuring comprehensive testing before production deployment. Champion continuous improvement and optimization of IT services. Manage service escalations with ITSM partners and the Service Quality & Assurance team. Communicate service events More ❯

Service Transition Manager - 12 Month FTC Up to £57,000 (depending on experience) Based in Hampshire Hybrid Working Our client is a leading University in South East of England. They are offering an exceptional opportunity to join their Service Transition Team within the IT department on a … year FTC. As a Service Transition Manager, you will own, develop, and champion the Service Transition process, including change, release, and deployment processes. Your role ensures that IT services are operable, recoverable, and maintainable by Service Delivery teams and transition effectively to operational support. You will lead … the transition of major projects into production, ensuring all service governance and support elements are accepted and seamless. Role and Responsibilities: Ensure the successful transition of services and products from development into operational support, enabling the organisation to get the maximum possible value from its IT services. Work closely More ❯

the UK & International business. The role holder will be a member of the Senior Leadership team. Role: Lead the Strategy & Roadmap for IT Operations & Service - create a 5-to-10-year Strategy & Roadmap. Lead the Gap Analysis & ‘To Be’ Model for IT Operations & Service. Lead IT Operations Management … S/4 HANA. Successfully deliver the transition of RISE - SAP S/4 HANA into support - managing & optimising SAP Services in BAU. BAU Service - fully support the priorities & productivity of the business. Design of BAU Operating Models & Service Transition. Deployment of an International IT Operations Model. Accountability … for the delivery of the IT Operations Budget. Lead IT Operation Teams - Service Desk/Field Engineering/Technical Support/Subject Matter Experts/SAP BASIS & GRC. ITIL Framework - establish an ITIL Framework - improve ways of working, governance & best practices etc. Third Parties - Contract & IT Supplier Management More ❯

Peaple Talent have partnered with a leading professional service company based in central Cardiff who are recruiting an experienced and Head of IT to lead their IT function. This critical role will support a team that serves approximately 750 members of staff, ensuring the smooth implementation of our existing … IT strategy whilst successfully managing the day to day IT operations along with maintaining very high standards of IT service delivery safeguarding the IT infrastructure. Role and responsibilities Strategy Implementation: Execute and oversee the existing IT strategy in alignment with the firm’s goals, ensuring effective and timely delivery … of IT projects. Team Leadership: Manage and mentor a team of IT professionals, including the Service Desk Manager, Service Delivery Manager, and IT Security & Operations Manager. Foster a collaborative and high-performance work environment. Service Desk Management: Ensure the service desk operates efficiently, providing outstanding More ❯

The Client Services Manager (CSM) is responsible for the day-to-day management and delivery of contracted services to specific customer accounts. This involves working across the organisation to ensure all services are delivered to contractual Service Level Agreements (SLAs), and to act as the single point of … contact for all service delivery escalations. This not only covers the business-as-usual aspects but also service enhancements and upgrades, implementation of agreed non-project related plans, service/change management, business continuity and disaster recovery plans and client review meetings, along with attendance at … responsible for the provision of the Services for the duration of the agreements and shall be accountable for the delivery of a high-quality service to our Customers. This individual shall have extensive experience of the IT industry, together with relevant experience and knowledge of Local Government, Housing Associations More ❯

Global IT Service Desk Lead Location: Manchester (occasional office visits) Contract: 1 May 2025 – 31 December 2025 Setup: Contract Daily Rate (inside ir35) Role Overview We are seeking a seasoned Global IT Service Desk Lead to oversee multi-site IT Service Desks across six locations in a … multi-vendor landscape. You’ll harness ITIL best practices to drive ITSM processes, leverage the ServiceNow platform for seamless service request management and integrations, and forge strong stakeholder and vendor relationships to underpin a world-class employee experience. Key Responsibilities Service Management & Strategy: Lead the end … to-end Service Desk strategy, aligning roadmaps to business and IT priorities; embed ITIL-based workflows and SLA/OLA frameworks. ITSM & Tools: Utilise ServiceNow Products (including incident, problem and change modules) to automate ticketing, reporting and service improvement plans; bonus points for deep ServiceNow skillset. Performance & Reporting More ❯

join our client on a 6-month initial contract basis, working on-site at Manchester Airport. This role is key in delivering exceptional IT service support for customers, aligning with a newly defined Airport Support Model. Managing a team of 10-14 Field Service Technicians. The successful candidate … will lead service operations locally and regionally, ensuring optimal service delivery and fostering strong customer relationships. This position is expected to convert to a permanent role after the initial contract period. Key Duties Service & Customer Management: • Act as the primary customer contact for service performance … matters. • Perform regular service performance reviews and SLA reporting. • Coordinate service delivery during operational phases and manage escalations for service restoration. • Own and drive Continual Service Improvement Plans (CSIP) through proactive analysis and trend monitoring. Business Development & Commercial Support: • Support revenue growth by identifying opportunities for More ❯

please read on……. This global financial services firm based in Norwich, are looking to recruit an Associate to join their expanding Data and Service Management division. The role is central to business operations and hence we’re looking for candidates, you are comfortable in a client facing … role, proactive and willing to engage with business and external clients. Responsibilities will include; To co-ordinate the monthly and quarterly service and governance packs in line with contractual client requirements To support the Associate Director with data governance, risk and control projects and able to present any findings … a changing environment To be the first point of contact for all new risk event registrations, and to monitor each event through the Risk Management process. This will include the collation of risk data and analysis for client packs To oversee all new Issues, and to work with the More ❯

Roc Technologies is seeking an experienced, driven, and commercially minded leader to join our Leadership Team as Service Transition Manager. In this pivotal role, you will be responsible for leading the design and transition of new and evolved Managed Services, collaborating closely with Sales, Solutions Architecture, and Delivery teams. … You will also take ownership of the development and implementation of Roc’s Managed Service and Transition Framework, ensuring consistency, scalability, and operational excellence. This is an ideal role for a service management professional with deep ITIL knowledge and extensive experience in transitioning services into operational environments … who thrives on structure, governance, and delivering results that meet both customer expectations and commercial goals. Responsibilities: Design, implement, and govern Roc’s Managed Service and Transition Framework, including documentation standards and operational templates. Collaborate with Sales and Service Architects to create and approve service designs and More ❯

Workplaces categories; Large organisations, Wellbeing, Development and a Best Workplace for Women. Recognised by the Financial Times as one of the UK’s Leading Management Consultants 2024, Wavestone UK is motivated and energised team with a collective sense of purpose. Dedicated to diversity and inclusivity, Wavestone fosters a collaborative … dynamic work environment. Our core values - energetic, responsible and together - shape the foundation of our corporate culture. Join us for a rewarding career in management consulting, offering competitive compensation, continuous learning, and ample opportunities for professional growth. For more information, visit and become part of our journey to shape … us to tailor advisory engagements to aid with some of their most complex technology problems , and as a result we are growing our architecture service line to be able to respond to the increasing breadth and complexity of their solution landscapes. We are looking for talented and experienced Architecture More ❯

main functions. The first is Enterprise Architecture and Information Technology, which involves delivering IT services, including architecture and business analysis, IT project delivery, IT service management (and the IT service desk), infrastructure services, IT security, and innovation management. The second function is Data, Management Information (MI … IT Roadmap that aligns with the Business Plan and business objectives. Delivery of the IT Strategy and Roadmap is a key responsibility, encompassing budget management, talent acquisition, systems and solutions implementation, business engagement, and coordination with relevant third parties. Building strong and effective relationships with business stakeholders is crucial … to gain quality feedback, prioritising requirements, and ensure their effective delivery. You'll be required to develop a strategy and plan for Data & Information Management, Business Insight, and Reporting. Ensuring effective and reliable IT operations for all users, formalised into Service Level Agreements, is essential. Leading the management More ❯