Fire & Security Role: Are you a Security Systems Remote TechnicalSupportEngineer ? Paying up to 30k What can you expect as an employee: Competitive salary with structured shifts 4 on/4 off shift pattern (2 days, 2 nights 6am6pm/6pm6am) Full-time, 100% office-based role in Belfast Company committed to supporting flexible working requests … from day one Opportunities to develop technical expertise The ideal candidate would have: Minimum 3 years' experience across multiple disciplines (Intruder, CCTV, Access Control, Fire) Strong customer focus and excellent telephone manner Team player with strong interpersonal and communication skills Ability to prioritise and manage workloads effectively General fire systems knowledge with Network/IP-based product experience Qualifications … desirable) Experience with Cash4Windows (desirable) Exposure to enterprise-level networked CCTV systems (e.g., Cathexis) (desirable) Remote programming experience for enterprise-level access control systems (desirable) About the role: Provide technicalsupport and troubleshooting to both engineers and end users across fire and security systems Use remote diagnostic tools and telephone support to resolve issues, reducing the need More ❯
Fire & Security Role: Are you a Security Systems Remote TechnicalSupportEngineer ? Paying up to 30k What can you expect as an employee: Competitive salary with structured shifts 4 on/4 off shift pattern (2 days, 2 nights 6am6pm/6pm6am) Full-time, 100% office-based role in Belfast Company committed to supporting flexible working requests … from day one Opportunities to develop technical expertise The ideal candidate would have: Minimum 3 years' experience across multiple disciplines (Intruder, CCTV, Access Control, Fire) Strong customer focus and excellent telephone manner Team player with strong interpersonal and communication skills Ability to prioritise and manage workloads effectively General fire systems knowledge with Network/IP-based product experience Qualifications … desirable) Experience with Cash4Windows (desirable) Exposure to enterprise-level networked CCTV systems (e.g., Cathexis) (desirable) Remote programming experience for enterprise-level access control systems (desirable) About the role: Provide technicalsupport and troubleshooting to both engineers and end users across fire and security systems Use remote diagnostic tools and telephone support to resolve issues, reducing the need More ❯
Role Summary : ServiceMax product experience is a plus, but not mandatory Deliver world class maintenance and support services to ServiceMax customers. With your excellent technical and troubleshooting skills with mission critical SaaS applications, assist ServiceMax customers in using and resolving day to day product questions for the ServiceMax Field Service products.Using your excellent communication, you will resolve customer … issues in a high-quality manner, measured through customer satisfaction. The Technical Customer SupportEngineer acts as the first point of contact for all ServiceMax Customers. Capture, understand and reproduce the customer issue and take the appropriate actions to root cause and resolve, in a satisfactory manner. Job Responsibilities: Service customers by logging, replicating, troubleshooting and resolving … technicalsupport cases Operate effectively, clearly, and succinctly in an unstructured environment and demonstrate an awareness of the full breadth of services offered by the ServiceMax. Primarily focus on resolving customer cases, developing knowledge as a result of case closure. Communicate updates and resolutions, as well as questions and clarification in a written and verbal manner. Advocate/ More ❯
