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continuous improvements to deliver quality service and support. Create and maintain accurate system documentation, including change requests, technical and user guides, hardware and software asset and configuration registers, problem and resolution knowledge bases, and documentation produced during the system life cycle. Troubleshooting of failures and responding to security … be desirable. Understanding and/or working knowledge of ITIL v4. Experience in Jira and ServiceNow (preferable) Technologies Entra ID Azure AD Connect Enterprise Applications/App Registrations (essential) Azure RBAC SSO Integrations Conditional Access Compliance (Purview) AIP DLP E-Discovery Interview process This will be a one More ❯