2 of 2 Remote/Hybrid Part-Time Configuration Management Jobs

Service Assurance Manager leads the Service Assurance team and is accountable for the effective governance of IT service management across HL's dual technology estate, spanning heritage systems, cloud services, and integrated third party platforms. The role ensures consistent execution of service management processes, strong major incident leadership … risk appetite. What you'll be doing Lead and manage the Service Assurance team, setting clear priorities, standards, and performance expectations Manage IT service management processes (Incident & Problem, Change & Release, Knowledge, and SACM) across IT Service Operations Participate in on-call and out-of-hours cover, providing business-facing ...

business need and aligned to organisational priorities. The postholder will lead the development of a high-performing service delivery function, bringing together service management, supplier governance, operational assurance and continual improvement. The role requires confident engagement with senior partners across Digital, Corporate Services and the wider organisation, with … Your responsibilities: Provide senior leadership for the end-to-end delivery of live IT and business-critical services, ensuring clear service ownership, strong performance management and effective operational governance. Establish and maintain a robust service delivery framework that supports resilience, service quality, risk management and continuous improvement across ...