1 of 1 Remote Part-Time Service Desk Manager Jobs

Job Title: Service Desk Manager Location: Reading Salary: Up to £40,000 per annum Are you a hands-on IT professional with a passion for leading teams and delivering top-tier support? We’re looking for a dynamic Service Desk Manager to join a …/50 split between technical support and managerial duties . You’ll be responsible for overseeing the day-to-day operations of the service desk while also rolling up your sleeves to solve complex technical issues. Key Responsibilities Manage, mentor, and develop a team of service desk … ownership of recruitment, onboarding, and training for new team members Act as the escalation point for complex technical issues and incidents Monitor KPIs and service levels, ensuring consistent delivery of high-quality support Drive continuous improvement of processes and customer satisfaction Coordinate with other IT departments and stakeholders on More ❯