7 of 7 Part-Time Support Specialist Jobs

from home and our central London office. About the Role DQPro is a data monitoring platform used by specialty insurers. We are looking for a proactive and technically skilled Support Specialist to join our technical team. This role combines customer-facing technical support with knowledge management and product enablement. This role is a great first step for … building resources and tools that help customers get the most out of our product - a role offering both variety and ownership. Key Responsibilities Provide 1st and 2nd line technical support for customer queries via a ticketing system, with full ownership and autonomy of the platform. Investigate, triage, and troubleshoot application issues, escalating to the development team where required. Maintain … and update the DQPro knowledge bank, ensuring resources are accurate, helpful, and structured to support future automation and self service tools. Create and update documentation, FAQs, and support material for new releases. Assist with other administrative and enablement tasks that improve the overall customer support experience Skills, Qualifications & Experience C# (.NET 8): working knowledge to read code More ❯

solutions for event professionals; we're also about building careers and fostering growth. Our culture thrives on innovation, collaboration, and the relentless pursuit of excellence. The Role The Technical Support Specialist reports to the Technology Services Manager (based in our Sydney Hub) and is key to helping internal and external customers be successful with our products. Being a … great communicator, you will interface between our product team, customers, and internal project teams to deliver support on our SaaS products via chat, email, phone, and onsite. You must be motivated and passionate about great service. Within a small team, you understand that working closely with others and pitching in when necessary helps our team be stronger and reach … is a full-time role based in our London office with the flexibility of 1-2 days per week working from home. Your Duties Up to tier 2 technical support of Jomablue products, including queries, troubleshooting, escalation to the Product Team, and resolution for internal and external customers. Manage customer support tickets within defined processes and SLAs. Provide More ❯

Job Title: Desktop Support technician L2 Location: Onsite in various locations in London area Shift: Monday through Friday; Night shift (12 pm to 8 pm GMT ) Duration: One year contract with extensions on a yearly basis (PAYE position inside IR35) Start Date: December 1st, 2025 Pay: 25 per hour Principal Duties and Responsibilities: The Desktop Support Technician - Level … provides advanced technical support for end-users, troubleshooting complex hardware, software, and network issues. This role involves resolving escalated support tickets, deploying IT systems, maintaining IT security, and collaborating with Level 1 support technicians and other IT teams to ensure seamless technology operations. Responsibilities Provide second-level technical support for desktops, laptops, printers, mobile devices, and … software issues from Level 1 support. Install, configure, and upgrade operating systems and applications. Manage user accounts, permissions, and access controls in Active Directory and other identity management systems. Support network connectivity issues, including LAN, Wi-Fi, VPN, and remote access troubleshooting. Deploy and manage desktop imaging solutions for device rollouts and replacements. Assist in IT security initiatives, including More ❯

Work type: FTE Contract : B2B JOB DESCRIPTION Desktop Technician will provide day to day local\remote desktop support, receive inbound calls, answer questions, troubleshoot and document steps performed to resolve challenges with hardware, software and application issues in a ticketing system. The candidate will also need to facilitate customer resolution for calls and engage their supervisors and managers to … ensure operational consistency across all shifts within the IT Support Centre. Desktop Support Engineer provides Break Fix, fault diagnosis and resolution. Providing fault analysis to customers various core operating systems and platforms, as well be able to provide support and apply desktop fault resolution for the approved application suite. Ideal candidate should have 2-3 Years experience … customer issues. Work with vendors to remediate complex AV issues as needed. Provide timely communication on issue status and resolution. Maintain ticket updates for all reported incidents. Install, upgrade, support and troubleshoot XP, Windows 7, Windows 8.1, Windows 10 and Microsoft Office 2010, Cisco Jabber, another authorized desktop application. Should have basic knowledge of Mac operating system, to support More ❯

HMH is seeking an ITSM Service Technician to build and support ITSM process workflows in our Incident Management system (Freshservice) and to provide IT support for the end users at our Kintore site in Aberdeenshire. Additionally, provide remote support to 2,100+ employees in 30+ locations across 16+ countries on a variety of software, hardware, and networking … within the ITSM system. Provide KB-documented shift-left solutions with escalation teams (Applications and Infrastructure) Partner with Asset Manager on inventory lifecycle management. Provide high-quality technical desktop support for all employees (our customer) via the global IT Service Desk: Email, voice, chat, and in person Track local inventory and order/recycle equipment (PCs, accessories) as needed … Base articles to increase service quality through consistent and predictable solutions and promote self-service resources Liaise with Applications, Infrastructure, Compliance, Security, and other teams to establish and update support workflows (knowledge) in a dynamic environment Follow a common set of practices and principles for the support team with regards to ticket management, knowledge ownership, customer escalation, and More ❯

Location: Newcastle Cobalt Business Park Onsite Summary This is a great opportunity to join a small but perfectly formed and friendly team who provide focused 1st and 2nd line support to some of the most vibrant and energised components. Backed by multiple specialist technical and project teams, the Local Technology Support team provide point-of-delivery support to several key entities. You will have strong PC and Mac support experience and be familiar with working in a busy IT support environment. As well as supporting end user devices, you will assist users with audio-visual equipment, managing IT assets and provisioning new IT assets for users. Above all else, excellent customer service skills and More ❯

IT Systems Specialist POS Up to 45,000 per annum + benefits West London Full Time, On Site A Premier League football club with operations across multiple West London sites is seeking a proactive and detail-oriented IT Systems Administrator to take ownership of its Oracle Hospitality Simphony POS system. This is a fantastic opportunity to play a pivotal … contributing to broader IT system administration and integration projects. Key Responsibilities Act as the primary administrator for the Oracle POS system, including EMC configuration and user/database management. Support day-to-day IT operations across business-critical systems. Develop and maintain integrations using open APIs. Collaborate with internal teams to ensure accurate menu content, pricing, and event packages. … Provide second-line support and training to end users. Work with third-party suppliers for escalations and maintenance. Assist with technology rollouts and infrastructure upgrades. About You Proven experience as a System Administrator, ideally in hospitality, retail, or venue environments. Strong knowledge of Oracle Hospitality Simphony POS or similar POS platforms. Understanding of system integrations and API management. Excellent More ❯