from home and our central London office. About the Role DQPro is a data monitoring platform used by specialty insurers. We are looking for a proactive and technically skilled SupportSpecialist to join our technical team. This role combines customer-facing technical support with knowledge management and product enablement. This role is a great first step for … building resources and tools that help customers get the most out of our product - a role offering both variety and ownership. Key Responsibilities Provide 1st and 2nd line technical support for customer queries via a ticketing system, with full ownership and autonomy of the platform. Investigate, triage, and troubleshoot application issues, escalating to the development team where required. Maintain … and update the DQPro knowledge bank, ensuring resources are accurate, helpful, and structured to support future automation and self service tools. Create and update documentation, FAQs, and support material for new releases. Assist with other administrative and enablement tasks that improve the overall customer support experience Skills, Qualifications & Experience C# (.NET 8): working knowledge to read code More ❯
solutions for event professionals; we're also about building careers and fostering growth. Our culture thrives on innovation, collaboration, and the relentless pursuit of excellence. The Role The Technical SupportSpecialist reports to the Technology Services Manager (based in our Sydney Hub) and is key to helping internal and external customers be successful with our products. Being a … great communicator, you will interface between our product team, customers, and internal project teams to deliver support on our SaaS products via chat, email, phone, and onsite. You must be motivated and passionate about great service. Within a small team, you understand that working closely with others and pitching in when necessary helps our team be stronger and reach … is a full-time role based in our London office with the flexibility of 1-2 days per week working from home. Your Duties Up to tier 2 technical support of Jomablue products, including queries, troubleshooting, escalation to the Product Team, and resolution for internal and external customers. Manage customer support tickets within defined processes and SLAs. Provide More ❯
HMH is seeking an ITSM Service Technician to build and support ITSM process workflows in our Incident Management system (Freshservice) and to provide IT support for the end users at our Kintore site in Aberdeenshire. Additionally, provide remote support to 2,100+ employees in 30+ locations across 16+ countries on a variety of software, hardware, and networking … within the ITSM system. Provide KB-documented shift-left solutions with escalation teams (Applications and Infrastructure) Partner with Asset Manager on inventory lifecycle management. Provide high-quality technical desktop support for all employees (our customer) via the global IT Service Desk: Email, voice, chat, and in person Track local inventory and order/recycle equipment (PCs, accessories) as needed … Base articles to increase service quality through consistent and predictable solutions and promote self-service resources Liaise with Applications, Infrastructure, Compliance, Security, and other teams to establish and update support workflows (knowledge) in a dynamic environment Follow a common set of practices and principles for the support team with regards to ticket management, knowledge ownership, customer escalation, and More ❯
