2 of 2 Remote Part-Time Technical Support Analyst Jobs

Junior Technical Support Analyst UK Remote Love solving problems and helping customers? Join our Service Centre team to keep schools running smoothly with clear, friendly support and solid troubleshooting. Homeworking with occasional office visits. Senior Technical Support Analyst What youll do Triage, troubleshoot, and resolve tickets in Zendesk , keeping notes crisp and hitting … SLAs/KPIs . Senior Technical Support Analyst Use remote tools & knowledge bases; escalate cleanly to internal teams/approved 3rd parties where needed. Handle how-to queries and routine requests with clear, customer-friendly guidance Keep customer/config info accurate; spot recurring issues and flag trends; contribute to KB/forums. Youll bring Service Desk More ❯

Company: Generis Enterprise Technology Limited Job Title: Technical Support Analyst (Remote) Location: Remote UK Contract Status: Full-time/Permanent Staff Closing date: Friday 7th November 2025. Successful applicants will be contacted after the closing date, with interviews to be carried out before the end of November. About us Generis is a fast growing and successful UK … target systems. Use of automated testing tools for processing and validating large data migrations. To fulfill this role, you will have the following attributes: Must-have: Experience in IT Support: A proven track record in a previous IT support technical role, demonstrating the ability to effectively troubleshoot and resolve customer issues. Familiarity with Freshdesk or Similar Platforms. … Proficiency in using ticketing systems like Freshdesk, JIRA, Zendesk. Effective Communication Skills. Strong written and verbal communication skills are essential, as this role involves daily interaction with both technical and non-technical teams within the company and external customers. Customer-Centric Approach: A dedication to providing exceptional customer support and a commitment to ensuring customer satisfaction through More ❯