5 of 5 Apprenticeship Customer Service Jobs in Birmingham

working in the Residential Property Management sector and wish to work for an established and experienced company who are passionate about delivering exceptional customer service then apply today. Role Main Responsibilities: Basic letter writing Sending minutes, notice of meeting, letters prepared by property managers Data entry Updating clients … collection Sending brochure to prospective clients Assisting the accounts assistant as necessary and the need of the company dictates Handling of all inbound customer contact to achieve a first contact resolution wherever possible Handle customer queries through to completion ensuring a seamless hand-off, where this ...

Answering incoming calls, emails, tickets and web chats from clients regarding IT issues Incident Logging: Accurately logging details of faults and requests into our Service Management tool Troubleshooting: Diagnosing and resolving basic technical issues such as: - Password resets and account unlocks - Software installation and Microsoft Office/365 queries … Basic hardware faults (laptops, printers, peripherals) Escalation: Identifying complex issues that need to be passed on to 2nd or 3rd line support teams Customer Service: Keeping users updated on the status of their tickets and ensuring high levels of customer satisfaction Learning: Dedicating 20% of your working ...

monitoring Ensure that all systems and services are proactively maintained, monitored and supported to ensure that we are meeting set SLA's Monitor the Service Desk email inbox to respond to support calls logged via email Answer telephone and complete support issues from initial contact to resolution. … calls in the relevant Call Logging system Provide 1st and 2nd line support on calls assigned by a service desk team member or other Support Engineer Escalate incidents when required to 3rd parties, external resources, or others Investigate, diagnose and troubleshoot a wide variety of problems with network ...

Gain practical experience working for an IT company in business administration while developing communication, organisation, digital and customer service skills. You’ll receive structured training, workplace support and work towards a recognised Level 3 apprenticeship. Role Duties to include: Carry out general administrative duties to support … accurate records, spreadsheets and databases using Microsoft Word and Excel. Take accurate minutes during meetings and record key actions and information. Enter and update customer and business information, ensuring records are accurate and up to date. Maintain records of calls, enquiries, customer information and other business activity. Assist ...

actions Use Microsoft Office and other company systems to complete routine administrative tasks Provide support with other reasonable administrative duties as required Communication & Customer Service Support learners with basic queries relating to information, documentation and access to digital resources Assist colleagues by providing accurate and timely information from ...