Customer Service Jobs in Birmingham

Customer Service
West Midlands > Birmingham

The table below provides summary statistics for permanent job vacancies advertised in Birmingham requiring Customer Service skills. It includes a benchmarking guide to the annual salaries offered in vacancies that cited Customer Service over the 6 months leading up to 29 May 2025, comparing them to the same period in the previous two years.

6 months to
29 May 2025
Same period 2024 Same period 2023
Rank 49 30 47
Rank change year-on-year -19 +17 -31
Permanent jobs citing Customer Service 60 181 99
As % of all permanent jobs advertised in Birmingham 4.54% 6.21% 5.33%
As % of the Processes & Methodologies category 4.75% 7.73% 5.53%
Number of salaries quoted 51 111 76
10th Percentile £27,750 £24,393 £25,000
25th Percentile £28,500 £30,000 £30,000
Median annual salary (50th Percentile) £35,000 £40,000 £44,750
Median % change year-on-year -12.50% -10.61% -5.79%
75th Percentile £44,875 £61,250 £64,688
90th Percentile £46,000 £67,500 £71,875
West Midlands median annual salary £29,500 £29,500 £40,000
% change year-on-year - -26.25% -3.61%

All Process and Methodology Skills
Birmingham

Customer Service falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all permanent job vacancies requiring process or methodology skills in Birmingham.

Permanent vacancies with a requirement for process or methodology skills 1,263 2,341 1,791
As % of all permanent jobs advertised in Birmingham 95.61% 80.31% 96.39%
Number of salaries quoted 676 1,888 1,337
10th Percentile £32,500 £32,000 £32,315
25th Percentile £42,500 £40,988 £42,625
Median annual salary (50th Percentile) £55,000 £55,000 £56,500
Median % change year-on-year - -2.65% +2.73%
75th Percentile £68,750 £70,000 £71,250
90th Percentile £83,125 £85,000 £82,500
West Midlands median annual salary £52,500 £50,000 £52,500
% change year-on-year +5.00% -4.76% +5.00%

Customer Service
Job Vacancy Trend in Birmingham

Job postings citing Customer Service as a proportion of all IT jobs advertised in Birmingham.

Job vacancy trend for Customer Service in Birmingham

Customer Service
Salary Trend in Birmingham

3-month moving average salary quoted in jobs citing Customer Service in Birmingham.

Salary trend for Customer Service in Birmingham

Customer Service
Salary Histogram in Birmingham

Salary distribution for jobs citing Customer Service in Birmingham over the 6 months to 29 May 2025.

Salary histogram for Customer Service in Birmingham

Customer Service
Co-occurring Skills and Capabilities in Birmingham by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 16 (26.67%) SharePoint
2 6 (10.00%) Microsoft Exchange
Applications
1 19 (31.67%) Microsoft Office
2 4 (6.67%) Microsoft Excel
3 1 (1.67%) Spreadsheet
Business Applications
1 6 (10.00%) Remedy ITSM
2 5 (8.33%) Dynamics NAV
3 4 (6.67%) Dynamics CRM
Cloud Services
1 24 (40.00%) Azure
2 23 (38.33%) Microsoft 365
3 15 (25.00%) Dynamics 365
4 9 (15.00%) Azure Data Factory
4 9 (15.00%) IaaS
4 9 (15.00%) PaaS
4 9 (15.00%) Power Automate
4 9 (15.00%) Power Platform
4 9 (15.00%) PowerApps
5 8 (13.33%) Entra ID
6 2 (3.33%) AWS
7 1 (1.67%) OneDrive
Communications & Networking
1 6 (10.00%) DHCP
1 6 (10.00%) DNS
1 6 (10.00%) Firewall
1 6 (10.00%) LAN
1 6 (10.00%) VPN
1 6 (10.00%) WAN
1 6 (10.00%) Wi-Fi
2 1 (1.67%) HTTP
Database & Business Intelligence
1 9 (15.00%) Data Warehouse
1 9 (15.00%) Power BI
1 9 (15.00%) SQL Server Integration Services
1 9 (15.00%) SQL Server Reporting Services
1 9 (15.00%) Star Schema
Development Applications
1 9 (15.00%) SQL Server Management Studio (SSMS)
General
1 20 (33.33%) Social Skills
2 15 (25.00%) Finance
3 8 (13.33%) Analytical Skills
4 4 (6.67%) Law
4 4 (6.67%) Marketing
4 4 (6.67%) Military
4 4 (6.67%) Telecoms
5 3 (5.00%) Inclusion and Diversity
6 1 (1.67%) Manufacturing
6 1 (1.67%) Presentation Skills
Job Titles
1 23 (38.33%) Analyst
2 15 (25.00%) Support Analyst
3 13 (21.67%) Developer
4 9 (15.00%) Business Developer
4 9 (15.00%) Business Intelligence Developer
4 9 (15.00%) ETL Developer
4 9 (15.00%) Power BI Developer
4 9 (15.00%) SQL BI Developer
4 9 (15.00%) SQL Developer
5 8 (13.33%) Service Analyst
5 8 (13.33%) Service Desk Analyst
6 7 (11.67%) 1st Line Support
6 7 (11.67%) 1st Line Support Analyst
7 6 (10.00%) Infrastructure Engineer
7 6 (10.00%) Infrastructure Support
7 6 (10.00%) Infrastructure Support Engineer
7 6 (10.00%) Support Engineer
8 5 (8.33%) Consultant
8 5 (8.33%) Project Manager
8 5 (8.33%) Support Consultant
Libraries, Frameworks & Software Standards
1 3 (5.00%) .NET
2 1 (1.67%) React
Miscellaneous
1 9 (15.00%) Management Information System
2 5 (8.33%) Driving Licence
3 3 (5.00%) Data Protection Act
3 3 (5.00%) Self-Motivation
4 2 (3.33%) Mobile App
4 2 (3.33%) Onboarding
5 1 (1.67%) CCTV
5 1 (1.67%) Product Ownership
Operating Systems
1 20 (33.33%) Windows
2 7 (11.67%) Windows 10
3 6 (10.00%) Windows Server
3 6 (10.00%) Windows Server 2016
Processes & Methodologies
1 29 (48.33%) Problem-Solving
2 14 (23.33%) CRM
3 11 (18.33%) Analytics
4 9 (15.00%) Business Intelligence
4 9 (15.00%) Case Management
4 9 (15.00%) Critical Thinking
4 9 (15.00%) Data Mapping
4 9 (15.00%) Decision-Making
4 9 (15.00%) ETL
4 9 (15.00%) Kimball Methodology
5 8 (13.33%) ITSM
6 7 (11.67%) Asset Management
6 7 (11.67%) Change Management
6 7 (11.67%) Continuous Improvement
6 7 (11.67%) Project Management
7 6 (10.00%) Collaborative Working
7 6 (10.00%) Computer Science
7 6 (10.00%) Incident Management
7 6 (10.00%) Infrastructure Engineering
7 6 (10.00%) Problem Management
Programming Languages
1 15 (25.00%) SQL
2 4 (6.67%) JavaScript
3 3 (5.00%) C#
4 1 (1.67%) Java
4 1 (1.67%) Python
Qualifications
1 8 (13.33%) Microsoft Certification
2 7 (11.67%) Degree
3 6 (10.00%) A+ Certification
3 6 (10.00%) Computer Science Degree
3 6 (10.00%) MCP
3 6 (10.00%) MCSA
4 2 (3.33%) ITIL Certification
Quality Assurance & Compliance
1 9 (15.00%) Data Quality
2 1 (1.67%) QA
System Software
1 20 (33.33%) Active Directory
2 6 (10.00%) BitLocker
2 6 (10.00%) Firmware
Systems Management
1 13 (21.67%) Microsoft Intune
2 6 (10.00%) SCCM
Vendors
1 32 (53.33%) Microsoft
2 6 (10.00%) Apple
2 6 (10.00%) HP
2 6 (10.00%) McAfee
2 6 (10.00%) MobileIron
2 6 (10.00%) Remedy
3 5 (8.33%) VMware
4 3 (5.00%) ServiceNow