Apprentice Service Desk Analyst
- Hiring Organisation
- FRONTLINE LIMITED
- Location
- Stuart House (1st Floor), St John's Street, Peterborough, England
- Employment Type
- Advanced Apprenticeship
- Salary
- £22,500 a year
problem resolution Prioritise and Manage Support Tickets: Effectively prioritise and manage multiple support tickets in a high-pressure environment, ensuring timely resolution Utilise IT Service Management Tools: Use IT service management tools (e.g. Freshservice) to track and manage support requests and maintain accurate records Verify Issue Resolution: Ensure that technical …/10 Active Directory/Microsoft Entra Microsoft Office 365 Microsoft Azure Microsoft Intune Microsoft SharePoint Microsoft Teams Business Central/Dynamics 365 Freshservice ITSM Key Core Competencies and Skills Required: Wide knowledge of Windows 10/11 operating systems Excellent communication and customer service skills, both written and verbal ...