1 of 1 Apprenticeship Customer Service Jobs in Dorset

We’re excited to offer an opportunity for a proactive and customer-focused individual to join our team as a 1st Line Service Desk Technician, with a primary focus on providing remote technical helpdesk support. Role In this role, you'll be the first point of contact for our managed service customers, helping to resolve technical issues … We’re looking for someone who enjoys solving problems, communicates clearly and confidently, and takes pride in providing helpful, timely support. A logical and thoughtful approach to troubleshooting and customer service is essential, along with a genuine enthusiasm for technology and teamwork. If you're someone who enjoys helping others and wants to grow in a supportive, inclusive … raised, through resolution or escalation Prioritisation and management of workload to ensure contractual SLAs are met Act as the first point of contact for technical issues raised Log all service tickets received via telephone, email and service portal then handle accordingly throughout the stages of the ticket Provide efficient customer service to a vast client base More ❯