4 of 4 Apprenticeship IT Support Jobs in the East of England

The IT Support Executive key role is to support the IT Support Client Base, ensuring their queries/issues are resolved in a timely manner and to carry out the day to day monitoring of in house and client equipment both physical and cloud stored. Role Achieve KPI’s given within your role where they … project management, web demonstrations and training. Actioning and Resolving faults, liaising with the necessary clients and colleagues, and documenting via cases. Escalate complex issues/faults to the Senior IT Support Executive Providing customer support and training via web demonstration, telephone and customer visits. To maintain the best professional relationship with our customers. Provide assistance to other … knowledge with others. Training Training will take place online via weekly lessons through Velocity Academy. The apprentice will also have monthly scheduled coaching calls. Working full time on the IT Support Desk Apprenticeship Standard Information communications technician (level 3) Training Provider VELOCITY 1st LIMITED Working Week Monday to Friday Working hours 09:00 - 17:00 Expected Duration More ❯

tier 1 enquiries from our internal branches across Europe. As the first point of contact for the branches and their helpdesks, you will be responsible for providing first-line support, troubleshooting for software issues, escalations whilst ensuring a high quality customer experience. Role Monitor and manage the support mailboxes, ensuring timely responses ad ticket creation. Provide first-line … technical support to internal branch members across Europe. Prioritise and triage support requests based on urgency and business impact. Escalate complex or unresolved issues to the Development Team as necessary. Maintain accurate and detailed records of support interactions. Develop a thorough understanding of all product documentation and processes to effectively support stakeholders and minimise response times. … SLA’s and business goals. Identify recurring issues and suggest improvements to the products, processes or documentation. Maintain up-to-date documentation of recurring issues, fixes and workflows to support consistent service delivery. Help maintain internal knowledge bases, FAQs and support materials used by the support team. Training Why choose our Azure Cloud Support Specialist apprenticeship More ❯

Looking for a career in the IT industry? We are looking for new talent within our friendly organisation to help deliver outstanding services to our customers. We are looking for motivated, hard-working people who are passionate about technology. Our apprenticeship programme is intended for candidates who are looking for a career in IT. Role Respond to Helpdesk requests … Communication skills Attention to detail Organisation skills Customer care skills Logical Team working Initiative Qualifications English GCSE, grade 4 (Essential) Maths GCSE, grade 4 (Essential) About the Employer PEBBLE IT LTD Pebble IT is a growing IT Services Provider, working with all types of organisations across many different business sectors. Our services are geared around the specific … needs of our customers ensuring everything we do is focused around improving business IT and performance. More ❯

includes reloading of machines operating systems and hardware diagnostics, plus more. Role Reporting directly to the Service Desk Team Leader, this position encompasses the delivery of 1st line remote support and triage services for all contracted and non-contracted clients. This position requires clear communication, coordination and time management to ensure clients' expectations and contractual obligations are maintained. The … to work logically and maintain control whilst under pressure and make firm decisions based on common sense and judgement in difficult situations, is paramount. Delivery of 1st line remote support services to contracted and non-contracted customers Triaging incidents and service requests that are logged by all customers, either by phone, email, live chat or portal Ensuring all incidents … of the “workshop.” This includes reloading of machines, operating systems and hardware diagnostics Training ICT (Information Communications Technician) Level 3 Apprenticeship Standard You will also receive full training and support from the Just IT apprenticeship team to increase your skills Your training will include gaining a Level 3 IT qualification Training schedule has yet to be agreed. More ❯