2 of 2 Apprenticeship IT Support Jobs in the East of England

systems and hardware diagnostics, plus more. Role Reporting directly to the Service Desk Team Leader, this position encompasses the delivery of 1st line remote support and triage services for all contracted and non-contracted clients. This position requires clear communication, coordination and time management to ensure clients' expectations … control whilst under pressure and make firm decisions based on common sense and judgement in difficult situations, is paramount. Delivery of 1st line remote support services to contracted and non-contracted customers Triaging incidents and service requests that are logged by all customers, either by phone, email, live chat ...

infrastructure to improve security and performance Liaise with 3rd party suppliers who provide Cloud Services to PFE Express Ltd Supporting users with any IT-related issues, providing training and documentation when necessary Assisting in the use of build and deployment tools Ability to learn new concepts quickly … different departments and a broad range of team members Training Information Communications Technician Level 3 Apprenticeship Standard You will also receive full training and support from the Leep Talent Apprenticeship Team to increase your skills Potential full-time position for the right candidate after completion of the apprenticeship Apprenticeship ...