2 of 2 Apprenticeship 1st Line Support Technician Jobs in England

We are a small Managed Services Provider seeking a passionate 1st Line Support Apprentice. This role offers hands-on experience in IT support, including customer issue triage, system improvements, and installations. We provide comprehensive training, career growth opportunities, and regular social activities. Role Your duties will include: Daily Support: Triage customer … platform migrations and improvements. Training This training programme is completed via an Apprenticeship Standard at Level 3 and learners will achieve a Pearson Level 3 Information Communications Technician qualification. Apprentices without Level 2 English and mathematics will need to achieve this level prior to taking the End Point Assessment. Regular training contact will support the learner … standard’s knowledge, skills and behaviours. The learner will build a portfolio of evidence-based on real work projects. The Apprenticeship Standard has three pathways to choose from: Support Technician Network Technician Digital Communications Technician Upon successful completion of the apprenticeship, there is the possibility of a permanent position in Level More ❯

within the company help desk system Ensure clear, professional communication between the team and customer Create and maintain self-help documents Acting as first response to all incoming support tickets Make sure that Client Documentation is well maintained Onsite visits to our clients’ offices to help them with IT Continue education by attending training sessions and reading technical … Research IT and telecoms products we use and could use in the future to expand our catalogue of products we offer to clients Training Level 3 Information Communications Technician Apprenticeship Standard Functional Skills in maths and English if required Blended on/off-the-job training and location to be confirmed Full-time employment is expected once the … apprenticeship is complete Further training opportunities with higher-level apprenticeships are also available. Apprenticeship Standard Information communications technician (level 3) Training Provider INVOLVE SELECTION LIMITED Working Week Monday - Friday, 9.00am - 5.00pm. Expected Duration 1 Year 3 Months Positions Available 1 Closing Date Tuesday, 30th September 2025 Start Date Friday, 3rd October 2025 Desired Skills Communication skills IT skills More ❯