1st Line Support Technician Jobs in England

First Line Support Technician
UK > England

The median First Line Support Technician salary in England is £24,000 per year according to job vacancies posted during the 6 months to 4 May 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
4 May 2024
Same period 2023 Same period 2022
Rank 762 900 1094
Rank change year-on-year +138 +194 -244
Permanent jobs requiring a 1st Line Support Technician 73 25 42
As % of all permanent jobs advertised in England 0.086% 0.027% 0.032%
As % of the Job Titles category 0.091% 0.030% 0.033%
Number of salaries quoted 70 14 34
10th Percentile £18,671 £20,500 £19,150
25th Percentile £21,813 £21,444 £20,063
Median annual salary (50th Percentile) £24,000 £23,000 £21,500
Median % change year-on-year +4.35% +6.98% -10.42%
75th Percentile £25,688 £23,876 £24,875
90th Percentile £28,750 £25,175 £29,800
UK median annual salary £24,000 £23,000 £21,500
% change year-on-year +4.35% +6.98% -10.42%

All Permanent IT Job Vacancies
England

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in England with a recognized job title 80,497 84,397 127,287
% of permanent jobs with a recognized job title 94.47% 91.51% 96.11%
Number of salaries quoted 60,179 53,484 75,704
10th Percentile £28,500 £32,500 £32,500
25th Percentile £38,125 £45,000 £43,000
Median annual salary (50th Percentile) £53,500 £60,800 £60,000
Median % change year-on-year -12.01% +1.33% +9.09%
75th Percentile £71,809 £82,500 £80,000
90th Percentile £90,822 £100,000 £97,500
UK median annual salary £52,500 £60,000 £60,000
% change year-on-year -12.50% - +9.09%

1st Line Support Technician
Job Vacancy Trend in England

Job postings that featured 1st Line Support Technician in the job title as a proportion of all IT jobs advertised in England.

Job vacancy trend for 1st Line Support Technician in England

1st Line Support Technician
Salary Trend in England

3-month moving average salary quoted in jobs citing 1st Line Support Technician in England.

Salary trend for 1st Line Support Technician in England

1st Line Support Technician
Salary Histogram in England

Salary distribution for jobs citing 1st Line Support Technician in England over the 6 months to 4 May 2024.

Salary histogram for 1st Line Support Technician in England

1st Line Support Technician
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 1st Line Support Technician within the England region over the 6 months to 4 May 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
South East +31 22 £23,500 +2.17% 2
Midlands +31 18 £25,000 +19.05% 1
East of England - 15 £24,000 - 2
North of England +46 12 £23,500 -4.08% 2
West Midlands +23 10 £24,000 +14.29% 1
East Midlands -5 8 £25,000 +19.05%
North West +16 6 £25,000 +2.04% 1
Yorkshire - 6 £23,000 - 1
South West -25 5 £17,750 -22.83% 2
London +120 1 £33,000 +14.78%
1st Line Support Technician
UK

1st Line Support Technician Skill Set
Top 30 Co-occurring Skills and Capabilities in England

For the 6 months to 4 May 2024, 1st Line Support Technician job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the England region featuring 1st Line Support Technician in the job title.

1 48 (65.75%) Windows
1 48 (65.75%) Microsoft 365
2 45 (61.64%) Microsoft
3 34 (46.58%) Active Directory
4 26 (35.62%) Social Skills
5 23 (31.51%) Customer Service
5 23 (31.51%) Windows 10
5 23 (31.51%) Microsoft Office
6 20 (27.40%) LAN
6 20 (27.40%) Wireless
7 18 (24.66%) Firewall
7 18 (24.66%) Windows Server
8 16 (21.92%) Google
8 16 (21.92%) Mathematics
9 13 (17.81%) Microsoft Exchange
9 13 (17.81%) TCP/IP
9 13 (17.81%) DNS
9 13 (17.81%) Problem-Solving
10 12 (16.44%) Wi-Fi
10 12 (16.44%) CCTV
11 10 (13.70%) Azure
11 10 (13.70%) SQL
11 10 (13.70%) Service Management
11 10 (13.70%) Entra ID
12 9 (12.33%) DHCP
12 9 (12.33%) Hyper-V
13 8 (10.96%) ITSM
13 8 (10.96%) Driving Licence
13 8 (10.96%) GDPR
14 7 (9.59%) SLA

1st Line Support Technician Skill Set
Co-occurring Skills and Capabilities in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 13 (17.81%) Microsoft Exchange
2 2 (2.74%) Confluence
2 2 (2.74%) SharePoint
Applications
1 23 (31.51%) Microsoft Office
2 2 (2.74%) Microsoft Excel
Business Applications
1 1 (1.37%) Dynamics NAV
Cloud Services
1 48 (65.75%) Microsoft 365
2 10 (13.70%) Azure
2 10 (13.70%) Entra ID
3 2 (2.74%) ChatGPT
3 2 (2.74%) Google Drive
3 2 (2.74%) OneDrive
4 1 (1.37%) Adobe Creative Cloud
4 1 (1.37%) Mimecast
Communications & Networking
1 20 (27.40%) LAN
1 20 (27.40%) Wireless
2 18 (24.66%) Firewall
3 13 (17.81%) DNS
3 13 (17.81%) TCP/IP
4 12 (16.44%) Wi-Fi
5 9 (12.33%) DHCP
6 6 (8.22%) Internet
6 6 (8.22%) MPLS
6 6 (8.22%) SD-WAN
6 6 (8.22%) VLAN
6 6 (8.22%) WAN
7 2 (2.74%) Softphone
7 2 (2.74%) VPN
8 1 (1.37%) Remote Desktop
Database & Business Intelligence
1 6 (8.22%) PostgreSQL
Development Applications
1 2 (2.74%) JIRA
General
1 26 (35.62%) Social Skills
2 6 (8.22%) Finance
2 6 (8.22%) Local Government
3 3 (4.11%) Retail
4 1 (1.37%) Law
4 1 (1.37%) Manufacturing
4 1 (1.37%) Organisational Skills
4 1 (1.37%) Public Sector
Miscellaneous
1 12 (16.44%) CCTV
2 8 (10.96%) Driving Licence
3 6 (8.22%) Data Centre
4 2 (2.74%) Onboarding
4 2 (2.74%) Self-Motivation
5 1 (1.37%) Operational Technology
5 1 (1.37%) Renewable Energy
Operating Systems
1 48 (65.75%) Windows
2 23 (31.51%) Windows 10
3 18 (24.66%) Windows Server
4 6 (8.22%) Linux
4 6 (8.22%) Mac OS
5 4 (5.48%) Windows Server 2016
6 3 (4.11%) Windows 7
6 3 (4.11%) Windows Server 2019
7 2 (2.74%) Windows 8
8 1 (1.37%) Windows Server 2012
Processes & Methodologies
1 23 (31.51%) Customer Service
2 16 (21.92%) Mathematics
3 13 (17.81%) Problem-Solving
4 10 (13.70%) Service Management
5 8 (10.96%) ITSM
6 6 (8.22%) Change Control
6 6 (8.22%) Migration
6 6 (8.22%) Scorecard
7 4 (5.48%) Application Virtualisation
7 4 (5.48%) Mobile Device Management
8 3 (4.11%) Customer Experience
8 3 (4.11%) Regulatory Compliance
9 1 (1.37%) Break/Fix
9 1 (1.37%) Case Management
9 1 (1.37%) Critical Thinking
9 1 (1.37%) ERP
9 1 (1.37%) Facial Recognition
9 1 (1.37%) Preventative Maintenance
9 1 (1.37%) Service Delivery
9 1 (1.37%) Time Management
Programming Languages
1 10 (13.70%) SQL
2 6 (8.22%) PowerShell
3 4 (5.48%) T-SQL
Qualifications
1 3 (4.11%) Degree
2 2 (2.74%) Microsoft Certification
3 1 (1.37%) A+ Certification
3 1 (1.37%) DBS Check
3 1 (1.37%) MCP
Quality Assurance & Compliance
1 8 (10.96%) GDPR
2 7 (9.59%) SLA
3 6 (8.22%) Cyber Essentials
3 6 (8.22%) Cyber Essentials PLUS
4 2 (2.74%) QA
System Software
1 34 (46.58%) Active Directory
2 9 (12.33%) Hyper-V
3 6 (8.22%) Virtual Machines
3 6 (8.22%) VMware Infrastructure
4 1 (1.37%) Microsoft Virtual Server
4 1 (1.37%) Virtual Servers
Systems Management
1 2 (2.74%) Microsoft Intune
Vendors
1 45 (61.64%) Microsoft
2 16 (21.92%) Google
3 6 (8.22%) ESET
3 6 (8.22%) Meraki
3 6 (8.22%) Ubiquiti
3 6 (8.22%) VMware
4 1 (1.37%) Adobe
4 1 (1.37%) Apple
4 1 (1.37%) iManage