2 of 2 Apprenticeship Customer Analyst Jobs in England

Our Customer Support Analyst Apprentice acts as a customer’s 1st point of contact, providing technical support to our clients for our bespoke transport management software, timely customer feedback, and supporting the roll-out of new software solutions across the Mandata Group. Role The ideal candidate will be experienced in delivering first-class support to customers … software Follow agreed triage, incident, and service request procedures in accordance with service levels and prescribed standards Utilise Salesforce Service Cloud ticketing system while fulfilling service requirements Provide timely customer feedback Communicating with customers regularly with regard to their incident/problem/change request Maintain a high-quality service to our customers Managing multiple cases at one time … ensuring case notes are up-to-date Diagnosing and resolving incidents using remote access tools and verbal instructions Installing software Providing timely and accurate customer feedback Following up with clients to ensure the problem is resolved Escalate more complex cases to 1st Line Technical Support, with full and detailed notes Please note, you must be passionate about all things More ❯

Hayley Dexis has an exciting opportunity available for a dynamic and motivated IT Service Desk Analyst Apprentice to join our well-established and experienced IT Team based at our HQ in Halesowen. You will join us on a full time, permanent basis and in return, you will receive an Apprentice level starting salary of £16,000. Role Do you … to learn? Ever wanted to learn how to provide technical support to others? Well, you are in the right place! We’re looking for our next IT Service Desk Analyst Apprentice. You’ll love to solve problems, getting to the root cause of issues whilst providing friendly and excellent customer service. This opportunity provides hands-on experience and … structured training to help you successfully complete your apprenticeship and launch your career in IT. You’ll grow in confidence and customer service skills and learn how to prioritise your workload. We’ll grow your systems experience with on-the-job learning and training on Microsoft Office/M365 and helpdesk systems. You’ll also get the opportunity to More ❯