2 of 2 Apprenticeship Service Management Jobs in England

Service Desk is the public face of the University’s IT Services department. The Service Desk handles everything from individual technical problems to system outages. They are a single point of contact for our users - helping them to easily find solutions, request help, and contact other IT teams. … Role Main duties the apprentice will learn: Providing first line IT support to staff, students, and visitors, via all the Service Desk’s contact methods. Ensuring all contact with users is recorded accurately in the IT Service Management tool. Identifying trends within recent and ongoing issues ...

user support, including diagnosing and resolving straightforward IT faults and more. Role IT Support and User Support Log, categorise and prioritise IT faults and service requests received by telephone, email, or other approved channels (internal ticketing system). Provide professional first-line support, gathering clear information to diagnose hardware … equipment. Record faults, actions and resolutions and contribute to user guides, technical documentation and standard procedures. Identify recurring issues and provide information to support service improvements. Learning and Development Attend apprenticeship training and complete the Level 3 Information Communications Technician qualification, using protected study and off-the-job training ...