2 of 2 Apprenticeship Service Management Jobs in England

site with a state of the art ICT infrastructure. You will learn to provide 1st Line hardware and software support, call logging services, asset management, general ICT administration (under supervision), and other ICT services. Role Deliver first line technical support, troubleshooting, and remote monitoring services to customers and schools. … manage, and resolve incidents through the Service Management System, ensuring SLA compliance. Act as a key point of contact between customers, internal teams, and third-party suppliers. Monitor support queues, escalate issues where required, and manage asset and change control activities. Support project work and assist with additional ...

Group International are specialists in the specification and installation of integrated electronic systems predominantly to the commercial market. The IT Support Consultant/Customer Service Consultant role is a highly responsible position which requires someone who has the ability to effectively manage client expectations. Role Whilst the exact responsibilities … will vary, the main duties of the role can be summarised as follows: To maintain a high degree of customer service for all support queries and adhere to good service management principles To take ownership of user problems and be proactive when dealing with user issues ...