7 of 7 Apprenticeship Service Management Jobs in England

calls, or emails to assist users with IT issues and queries. Troubleshoot basic hardware and software problems, including PCs, printers, mobile devices, and applications. Log and document incidents and service requests accurately in the IT service management system. Reset passwords and manage user accounts using tools like Active Directory or Microsoft 365. Escalate unresolved or complex issues … and systems to ensure functionality. Support onboarding of new employees by setting up accounts, devices, and access rights. Learn and follow IT policies, procedures, and security protocols to maintain service standards. Training An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying. Possibility of … working Qualifications English GCSE or equivalent, grade 4-9 (Essential) Maths GCSE or equivalent, grade 4-9 (Essential) About the Employer FAIRSTONE GROUP LIMITED Fairstone operates as a full-service, independent wealth management firm, combining expert financial planning, investment management, mortgage advice, and a unique acquisition model to support smaller IFA businesses. With a strong national footprint More ❯

them in shaping the future of technology. They're not just a company, they're a community of tech enthusiasts, innovators, and problem solvers As an Apprentice on their Service Management Team, you'll work closely with their seasoned professionals to support both internal and external customers, ensuring the smooth operation of their systems. CPS also have a … systems. Provide technical support to end-users, troubleshooting hardware and software issues. Assist in the setup and maintenance of network infrastructure, including routers, switches, and firewalls. Assist in the management of user accounts, permissions, and access rights. Monitor and maintain computer systems and networks, ensuring optimal performance and security. Assist in the implementation of data backup and disaster recovery … procedures. Assist in the procurement and inventory management of IT equipment and software. Stay up-to-date with emerging technologies and industry trends, sharing knowledge with the team. Collaborate with Delivery Service professionals to identify and implement process improvements. Engage with resolver groups to ensure timely resolution of service requests and incidents. Full training and support will More ❯

The apprentice will be working in the IT Service and Operations department, which manages the infrastructure and data platforms that underpin UCL’s central IT services, including data centres, cloud compute and storage platforms, networks, telephony, communications and collaboration and enterprise applications. Role The apprentice will undertake a series of 3–6-month placements within UCL, being assigned to … various teams across UCL's Information Services Division (ISD). Placements may include joining teams such as: Service Desk Technical Operations Chief Information Security Office Cloud Platforms Over the period of their apprenticeship, ISD will aim to give each apprentice an opportunity to gain experience in as many teams as possible. Some examples of responsibilities are described below: Support … of work Contribute to and amend requirements either in the context of the waterfall methodology or the agile methodology, using technical expertise and best practice IT Support, Networking Systems Management Work as part of a team delivering UCL’s primary customer support service to resolve incidents and queries from students and staff To provide support for computer desktops More ❯

a first line IT Apprentice your role will be to provide support for basic day to day Technical Support issues and quires.These will be raised via the NMBS IT Service Desk automated ticketing system web app, telephone calls or in person from other NMBS Team Members. You will also help with the installation and configuration of new and existing … this role, youll work towards your Level 3 IT qualification, delivered by our expert training team at Baltic Apprenticeships. What you will do: Provide Technical IT Support Utilize IT service Management Tools (ITSM) to log, track and resolve incidents as well as request efficiently Maintain LAN, WAN equipment for new & existing systems, including software updates and upgrades. Support More ❯

colleagues to resolve more complex issues. Incidents can vary between cloud, networks and hardware. Role The role requires the following: Provide 1st line user support and logging, using IT Service Management tool New build, rebuild workstation rollout Account management and administration Diagnose and resolve basic technical issues related to hardware, software, and network connectivity Communicating effectively with More ❯

join our growing IT team. The role will involve providing support and assistance to our students and staff. Role Raise, respond, and complete allocated IT tickets raised within the Service Management system which can include: Providing one to one assistance to both students and staff in the use of computer hardware and software both provided by GBS and More ❯

join our growing IT team. The role will involve providing support and assistance to our students and staff. Role Raise, respond, and complete allocated IT tickets raised within the Service Management system which can include: Providing one to one assistance to both students and staff in the use of computer hardware and software both provided by GBS and More ❯