5 of 5 Apprenticeship Service Management Jobs in England

The Service Desk Analyst Apprentice will support the IT team in providing first line IT support and excellent customer service to staff across the organisation. Role This is a learning role designed to develop technical knowledge, problem-solving skills, and an understanding of professional service delivery standards. Under supervision, the apprentice will help resolve incidents, assist with … service requests, and escalate issues when required, while gaining experience in IT service management, information security (ISO 27001), and quality management (ISO 9001). Duties and key responsibilities: Incident and Request Management: Act as the first point of contact for staff requiring IT support (with guidance and supervision) Log, categorise, and prioritise incidents and requests … in the service management system Learn how to diagnose and resolve common IT issues within agreed timescales Escalate more complex issues to second-line support following established processes Customer Service: Provide polite, helpful, and professional support to all users Keep staff informed of the progress of their requests Learn to explain technical issues in simple, clear terms More ❯

As an IT Service Desk Analyst Apprentice, you'll be the first point of contact for service users and customers seeking support, information, or access to IT services. You’ll provide first-line technical support across multiple channels - including phone, email, digital platforms, and self-service tools. Role Act as the first point of contact for all … incoming IT support requests via phone and email Log, track, and manage tickets using our service management platform Ensure timely resolution of issues in line with Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) Monitor business-critical systems and automated processes, taking proactive action when needed Set up, image, and support laptops, desktops, mobile devices, and … Directory Liaise with third-party suppliers to escalate and monitor support calls Collaborate with IT Projects, Development, and Business Change teams Deliver first-time fixes for common incidents and service requests Process hardware/software orders and raise Purchase Orders Attend weekly online seminars, working towards a Level 3 ICT Apprenticeship Training Information Communications Technician Level 3. Attend weekly More ❯

industry-recognised qualifications. Role To provide 1st, 2nd and 3rd line technical support, answering support queries via phone, email and live chat To maintain a high degree of customer service for all support queries and adhere to all service management principles To take ownership of user problems and be proactive when dealing with user issues To log More ❯

them in shaping the future of technology. They're not just a company, they're a community of tech enthusiasts, innovators, and problem solvers. As an Apprentice on their Service Management Team, you'll work closely with their seasoned professionals to support both internal and external customers, ensuring the smooth operation of their systems. CPS also have a … systems. Provide technical support to end-users, troubleshooting hardware and software issues. Assist in the setup and maintenance of network infrastructure, including routers, switches, and firewalls. Assist in the management of user accounts, permissions, and access rights. Monitor and maintain computer systems and networks, ensuring optimal performance and security. Assist in the implementation of data backup and disaster recovery … procedures. Assist in the procurement and inventory management of IT equipment and software. Stay up-to-date with emerging technologies and industry trends, sharing knowledge with the team. Collaborate with Delivery Service professionals to identify and implement process improvements. Engage with resolver groups to ensure timely resolution of service requests and incidents. Full training and support will More ❯

range of applications, technologies, and solutions. Role To provide 1st line technical support, answering support queries via phone, email and live chat. To maintain a high degree of customer service for all support queries and adhere to all service management principles. To take ownership of user problems and be proactive when dealing with user issues. To log More ❯