4 of 4 Apprenticeship Support Analyst Jobs in England

Are you ready to kick-start your career in IT and customer support? Do you thrive on solving problems and helping people? If so, we have the perfect opportunity for you to join our dynamic team as a Support Analyst Apprentice! You’ll receive hands-on training … mentorship, and the chance to develop invaluable technical and communication skills. Role The role is responsible for the end-to-end management of support tickets raised by customers for products across the Oracle CX platform, working closely with all members of the Managed Services & Support team. This role … also includes the management of IT support tickets raised by the internal Enigen team. This will include communication with customers to obtain the necessary information to review and resolve tickets, configuration and development of customer environments, and escalation to the product vendor (Oracle) as necessary. Continual skill development is More ❯

Our Customer Support Analyst Apprentice acts as a customer’s 1st point of contact, providing technical support to our clients for our bespoke transport management software, timely customer feedback, and supporting the roll-out of new software solutions across the Mandata Group. Role The ideal candidate will … be experienced in delivering first-class support to customers and collaborating with the wider team to quickly resolve queries. The responsibilities we’ll trust you with... Providing first contact technical and email support of our bespoke TMS software Follow agreed triage, incident, and service request procedures in accordance … Providing timely and accurate customer feedback Following up with clients to ensure the problem is resolved Escalate more complex cases to 1st Line Technical Support, with full and detailed notes Knowledge and expertise that matter most for this role Training Customer Service Specialist Level 3. Training and support More ❯

As a Software Support Analyst, you will deal with incoming issues through email, live chat and phone channels. Escalate issues to colleagues/departments when appropriate. Working as part of a small team that liaises with customers to gather information on issues to be passed onto the development … team in order for fixes to be implemented. Role Help-desk duties Provide fast and friendly service through live support channels for priority customers, in order to immediately resolve urgent issues. Ensure that support tickets/calls are appropriately recorded and logged within the help-desk system. Ensure … standard of satisfaction. Provide virtual training on software and software modules to a number of high-level customers using Microsoft Teams. Create training/support materials for use by customers from a virtual help-desk platform. Training duties Design live training sessions for custom software, updating these when required. More ❯

You'll be part of a customer services team working with large blue-chip organisations throughout the UK and US. You will be providing support to the accounts, customer services, and development teams. This is done via telephone and email providing end-user customer support, copies of electronic … software user guides, and product information. Role As a support member within the managed services team, your role is pivotal in helping to ensure our customers have a smooth and efficient experience when raising incidents and requests as part of their customer support journey. There are 3 main … elements to this role: Initial tier 1 triage for new incidents and requests. This will operate via the support portal and phone calls Actioning any tickets that are deemed to fall under the 1.5 support line bracket for all Totalmobile products Being part of the primary support More ❯