3 of 3 Apprenticeship Ticket Management Jobs in England

You will be working with the UK Service Desk, supporting the end to end management of incidents and service requests reported by our users and achieving first time fix where possible. Role Monitor the service desk mailbox and unassigned queue when assigned the task to ensure that emails and requests are actioned and responded to in a timely manner … and adhere to any SLA’s set Call/chat handling for all inbound customer contact to support new and existing ticket requests Assist in creating new or updating existing documentation Log all tickets and service requests reported via telephone, chat, email, or automatically generated Take ownership of specific tickets, ensuring that they are monitored, tracked and updated accurately … out initial support and classification of tickets and service requests to determine the correct SLA/urgency Ensure that all telephone, chat and email requests are logged within the ticket management tool Complete investigation and diagnosis via the remote management tools available or via communication with the end user Resolve tickets by implementing permanent fixes or work More ❯

skills. You will gain expertise in configuring networks and managing user accounts and permissions, but you will also develop crucial soft skills, such as effective communication, problem-solving, time management and customer service. This Level 3 apprenticeship provides everything you need to kickstart your career in IT. You'll learn about ticket management, troubleshooting, system patching, and More ❯

Install and patch software Server & Network support Assist with the expansion of the school network infrastructure including switches, cabling and wireless network equipment. Maintain user accounts and permissions Print management accounts Disk space quotas Continuity, Maintenance & Security Maintain an up to date inventory of all ICT equipment Backups Anti-virus Security and access procedures Helpdesk ticket management More ❯