Apprenticeship Ticket Management Jobs in England

3 of 3 Apprenticeship Ticket Management Jobs in England

IT Apprenticeship

Sheffield, South Yorkshire, Yorkshire, United Kingdom
Baltic Apprenticeships
IT networking and support. A Typical Day in the Job: Process incoming tickets via the customer portal or telephone in an appropriate & efficient manner Ticket management following agreed process Escalate repeat calls, customer dissatisfaction or excessive repeat calls to Senior Management Team Ensure all SLA deadlines are … reviewed regularly to reduce breaching across response and resolution SLA's Assist with ticket reviews to improve quality of service Monitoring of the escalation mailbox, notifying the Management team or Level 2's of any escalations which need attention Create relevant knowledge base articles and amend when necessary More ❯
Employment Type: Advanced apprenticeships
Salary: £20,000
Posted:

IT Analyst Apprentice

Coldharbour Lane Thorpe, Surrey, England
TASIS THE AMERICAN SCHOOL IN ENGLAND
and communication skills in an IT context Basics of hardware, common operating systems (Windows, macOS, ChromeOS) Understanding the role of an IT helpdesk and ticket management Device lifecycle basics, setup, support, and decommissioning Introduction to software like Google Workspace, Microsoft 365, JAMF, PaperCut, and Meraki WiFi Learn foundational More ❯
Employment Type: Advanced Apprenticeship
Salary: £22,000 a year
Posted:

Apprentice IT Service Desk Analyst

11 Northampton Road, Manchester, England
Gamma Telecom Holdings ltd
a solution where possible To help employees in using Gamma IT systems, this could also involve training other employees To document interactions within the ticket management tool To make sure Gamma policies and processes are being followed Training Information Communications Technician Level 3 Apprenticeship Standard After completing your More ❯
Employment Type: Advanced Apprenticeship
Salary: £21,100 a year
Posted:
Ticket Management
England
10th Percentile
£26,475
25th Percentile
£28,313
Median
£42,500
75th Percentile
£57,500
90th Percentile
£66,563