IT Apprenticeship
Sheffield, South Yorkshire, Yorkshire, United Kingdom
Baltic Apprenticeships
IT networking and support. A Typical Day in the Job: Process incoming tickets via the customer portal or telephone in an appropriate & efficient manner Ticket management following agreed process Escalate repeat calls, customer dissatisfaction or excessive repeat calls to Senior Management Team Ensure all SLA deadlines are … reviewed regularly to reduce breaching across response and resolution SLA's Assist with ticket reviews to improve quality of service Monitoring of the escalation mailbox, notifying the Management team or Level 2's of any escalations which need attention Create relevant knowledge base articles and amend when necessary More ❯
Employment Type: Advanced apprenticeships
Salary: £20,000
Posted: