IT 1st Line Support Apprentice
- Hiring Organisation
- LEAP I.T. LTD
- Location
- Unit 16, Hockley Court, 2401 Stratford Road, Hockley Heath, Solihull, England, United Kingdom
- Employment Type
- Advanced Apprenticeship
- Salary
- £16,640 a year
will be responsible for taking incoming support calls, logging tickets for each call and providing daily updates to clients on any issues raised. Role Take all incoming support calls (Support Queue), 3CX will ring agents with the lowest call count first to ensure call … issues raised that are not fixed on first contact (unless otherwise agreed with the client) Monitor your Task Board daily Escalate to Second Line when necessary Attend weekly helpdesk meeting Training Why choose our Azure Cloud Support Specialist apprenticeship? The new Microsoft Azure Cloud Support ...