1st Line Support Job Trends in Essex

First Line Support
East of England > Essex

The median First Line Support salary in Essex is £25,500 per year, according to job vacancies posted during the 6 months leading to 11 January 2026.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
11 Jan 2026
Same period 2025 Same period 2024
Rank 52 50 47
Rank change year-on-year -2 -3 +25
Permanent jobs requiring a 1st Line Support 5 3 6
As % of all permanent jobs in Essex 0.73% 0.66% 1.32%
As % of the Job Titles category 0.85% 0.73% 1.39%
Number of salaries quoted 5 2 5
10th Percentile - £24,100 -
25th Percentile £25,000 £24,250 £22,750
Median annual salary (50th Percentile) £25,500 £25,000 £23,500
Median % change year-on-year +2.00% +6.38% -6.00%
75th Percentile £27,750 £25,750 £24,250
90th Percentile - £25,900 £25,750
East of England median annual salary £26,000 £26,000 £23,500
% change year-on-year - +10.64% -

All Permanent IT Job Roles
Essex

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in Essex. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in Essex with a recognized job title 588 411 431
% of permanent jobs with a recognized job title 85.47% 90.53% 94.73%
Number of salaries quoted 344 189 347
10th Percentile £26,750 £23,600 £25,000
25th Percentile £30,000 £33,173 £36,250
Median annual salary (50th Percentile) £45,000 £50,000 £50,000
Median % change year-on-year -10.00% - -
75th Percentile £61,063 £65,000 £72,500
90th Percentile £77,500 £75,400 £86,750
East of England median annual salary £50,000 £52,500 £52,500
% change year-on-year -4.76% - -2.78%

1st Line Support
Job Vacancy Trend in Essex

Historical trend showing the proportion of permanent IT job postings featuring '1st Line Support' in the job title relative to all permanent IT jobs advertised in Essex.

1st Line Support job vacancy trend in Essex

1st Line Support
Salary Trend in Essex

Salary distribution trend for 1st Line Support job vacancies in Essex.

Salary distribution trend for 1st Line Support job vacancies in Essex

1st Line Support
Job Locations in Essex

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 1st Line Support within the Essex region over the 6 months to 11 January 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
Chelmsford - 2 £25,000 -
Loughton - 2 £27,500 -
Colchester - 1 £25,500 -
1st Line Support
East of England

1st Line Support Skill Set
Top 30 Co-Occurring Skills & Capabilities in Essex

For the 6 months to 11 January 2026, 1st Line Support job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads across the Essex region featuring 1st Line Support in the job title.

1 5 (100.00%) Microsoft
2 3 (60.00%) Customer Service
2 3 (60.00%) Microsoft Office
2 3 (60.00%) PowerShell
2 3 (60.00%) SLA
2 3 (60.00%) Windows
3 2 (40.00%) Azure
3 2 (40.00%) CCNA
3 2 (40.00%) Cisco Certification
3 2 (40.00%) DBS Check
3 2 (40.00%) Firewall
3 2 (40.00%) ITIL
3 2 (40.00%) Logistics
3 2 (40.00%) Mathematics
3 2 (40.00%) MCDST
3 2 (40.00%) MCP
3 2 (40.00%) Meraki
3 2 (40.00%) Microsoft Certification
3 2 (40.00%) Problem-Solving
3 2 (40.00%) Sophos
3 2 (40.00%) TCP/IP
3 2 (40.00%) WAN
4 1 (20.00%) Active Directory
4 1 (20.00%) Android
4 1 (20.00%) Cisco
4 1 (20.00%) Cisco IOS
4 1 (20.00%) Coaching
4 1 (20.00%) Continuous Improvement
4 1 (20.00%) GDPR
4 1 (20.00%) ITSM

1st Line Support Skill Set
Co-Occurring Skills & Capabilities in Essex by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Applications
1 3 (60.00%) Microsoft Office
Cloud Services
1 2 (40.00%) Azure
Communications & Networking
1 2 (40.00%) Firewall
1 2 (40.00%) TCP/IP
1 2 (40.00%) WAN
2 1 (20.00%) Cisco IOS
General
1 2 (40.00%) Public Sector
2 1 (20.00%) Social Skills
2 1 (20.00%) Telecoms
Miscellaneous
1 2 (40.00%) Driving Licence
Operating Systems
1 3 (60.00%) Windows
2 1 (20.00%) Android
2 1 (20.00%) Mac OS
Processes & Methodologies
1 3 (60.00%) Customer Service
2 2 (40.00%) ITIL
2 2 (40.00%) Logistics
2 2 (40.00%) Mathematics
2 2 (40.00%) Problem-Solving
3 1 (20.00%) Coaching
3 1 (20.00%) Continuous Improvement
3 1 (20.00%) ITSM
3 1 (20.00%) Mentoring
3 1 (20.00%) Performance Tuning
3 1 (20.00%) Project Delivery
3 1 (20.00%) Service Delivery
Programming Languages
1 3 (60.00%) PowerShell
2 1 (20.00%) VBScript
Qualifications
1 2 (40.00%) CCNA
1 2 (40.00%) Cisco Certification
1 2 (40.00%) DBS Check
1 2 (40.00%) MCDST
1 2 (40.00%) MCP
1 2 (40.00%) Microsoft Certification
Quality Assurance & Compliance
1 3 (60.00%) SLA
2 1 (20.00%) GDPR
System Software
1 1 (20.00%) Active Directory
Vendors
1 5 (100.00%) Microsoft
2 2 (40.00%) Meraki
2 2 (40.00%) Sophos
3 1 (20.00%) Cisco