IT Service Desk Engineer Apprentice
- Hiring Organisation
- QA LIMITED
- Location
- Islington House, Brown Lane West, Leeds, England, United Kingdom
- Employment Type
- Advanced Apprenticeship
- Salary
- £17,000 a year
proactively seek resolutions for customers while keeping them informed of progress. Role Adopt ITIL best practice, to handle incoming incidents or requests to the Service Desk via: telephone, email or end-user portal to ensure courteous, timely and effective resolution of end user issues Escalate incidents where required … line teams Display excellent customer service and maintain outstanding customer satisfaction levels Record end user identification information Record incident details with a high level of accuracy Carry out initial analysis on incidents and requests to assess appropriate next steps Prioritise, schedule and escalate incidents as and when ...