Customer Service Job Trends in Leeds

Customer Service
West Yorkshire > Leeds

The table below provides summary statistics and salary benchmarking for jobs advertised in Leeds requiring Customer Service skills. It covers permanent job vacancies from the 6 months leading up to 6 January 2026, with comparisons to the same periods in the previous two years.

6 months to
6 Jan 2026
Same period 2025 Same period 2024
Rank 57 19 50
Rank change year-on-year -38 +31 +28
Permanent jobs citing Customer Service 48 92 64
As % of all permanent jobs in Leeds 3.59% 8.89% 4.84%
As % of the Processes & Methodologies category 4.49% 10.07% 5.19%
Number of salaries quoted 28 64 54
10th Percentile £22,500 £24,150 £23,950
25th Percentile £29,000 £25,000 £29,938
Median annual salary (50th Percentile) £32,500 £32,500 £48,000
Median % change year-on-year - -32.29% +47.69%
75th Percentile £38,250 £44,063 £72,433
90th Percentile £55,750 £55,000 £84,056
West Yorkshire median annual salary £32,500 £32,500 £60,000
% change year-on-year - -45.83% +84.62%

All Process & Methodology Skills
Leeds

Customer Service falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all permanent job vacancies requiring process or methodology skills in Leeds.

Permanent vacancies with a requirement for process or methodology skills 1,070 914 1,232
As % of all permanent jobs advertised in Leeds 80.03% 88.31% 93.19%
Number of salaries quoted 702 518 894
10th Percentile £28,250 £30,275 £31,250
25th Percentile £40,000 £41,026 £42,500
Median annual salary (50th Percentile) £60,000 £53,500 £57,125
Median % change year-on-year +12.15% -6.35% +1.11%
75th Percentile £77,500 £71,250 £73,750
90th Percentile £90,000 £83,750 £87,500
West Yorkshire median annual salary £57,500 £52,500 £55,440
% change year-on-year +9.52% -5.30% +0.80%

Customer Service
Job Vacancy Trend in Leeds

Historical trend showing the proportion of permanent IT job postings citing Customer Service relative to all permanent IT jobs advertised in Leeds.

Customer Service job vacancy trend in Leeds

Customer Service
Salary Trend in Leeds

Salary distribution trend for jobs in Leeds citing Customer Service.

Salary distribution trend for jobs in Leeds citing Customer Service

Customer Service
Salary Histogram in Leeds

Salary distribution for jobs citing Customer Service in Leeds over the 6 months to 6 January 2026.

Salary histogram for Customer Service in Leeds

Customer Service
Co-Occurring Skills & Capabilities in Leeds by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 9 (18.75%) SharePoint
2 8 (16.67%) Microsoft Exchange
Applications
1 12 (25.00%) Microsoft Office
2 4 (8.33%) Chatbot
3 1 (2.08%) Microsoft Excel
Business Applications
1 1 (2.08%) Dynamics CRM
1 1 (2.08%) Magento
Cloud Services
1 19 (39.58%) Microsoft 365
2 3 (6.25%) Azure
3 1 (2.08%) Dynamics 365
3 1 (2.08%) SaaS
3 1 (2.08%) Salesforce Service Cloud
Communications & Networking
1 6 (12.50%) LAN
1 6 (12.50%) WAN
2 5 (10.42%) Wi-Fi
3 4 (8.33%) Unified Communications
4 3 (6.25%) TCP/IP
5 2 (4.17%) Internet
6 1 (2.08%) Ethernet
6 1 (2.08%) HTTPS
6 1 (2.08%) Intranet
6 1 (2.08%) VPN
6 1 (2.08%) Wireless
6 1 (2.08%) WLAN
General
1 15 (31.25%) Social Skills
2 11 (22.92%) Law
3 8 (16.67%) Finance
4 6 (12.50%) Legal
5 5 (10.42%) Retail
6 4 (8.33%) Marketing
7 3 (6.25%) Analytical Skills
7 3 (6.25%) Organisational Skills
8 2 (4.17%) Inclusion and Diversity
8 2 (4.17%) Influencing Skills
8 2 (4.17%) Manufacturing
8 2 (4.17%) Military
8 2 (4.17%) Pharmaceutical
8 2 (4.17%) Public Sector
8 2 (4.17%) Public Speaking
9 1 (2.08%) Advertising
Job Titles
1 16 (33.33%) IT Support
2 9 (18.75%) Analyst
2 9 (18.75%) Support Engineer
3 8 (16.67%) 1st Line Support
3 8 (16.67%) 1st Line Support Analyst
3 8 (16.67%) IT Analyst
3 8 (16.67%) IT Support Analyst
3 8 (16.67%) Support Analyst
4 5 (10.42%) IT Engineer
4 5 (10.42%) IT Support Engineer
4 5 (10.42%) Service Analyst
4 5 (10.42%) Service Desk Analyst
4 5 (10.42%) Technical Support
5 4 (8.33%) 1st Line Service Desk Analyst
5 4 (8.33%) Administrator
5 4 (8.33%) Junior
5 4 (8.33%) Junior Technical Support
5 4 (8.33%) Technical Engineer
5 4 (8.33%) Technical Support Engineer
5 4 (8.33%) Trainer
Libraries, Frameworks & Software Standards
1 1 (2.08%) cXML
1 1 (2.08%) EDI
1 1 (2.08%) Lightning Web Components
1 1 (2.08%) XML
Miscellaneous
1 10 (20.83%) Driving Licence
2 6 (12.50%) Self-Motivation
3 3 (6.25%) Data Centre
3 3 (6.25%) Management Information System
3 3 (6.25%) NHS
3 3 (6.25%) Replication
4 2 (4.17%) CMDB
4 2 (4.17%) Mobile App
4 2 (4.17%) Onboarding
5 1 (2.08%) AI Agents
5 1 (2.08%) Blog
5 1 (2.08%) Educational Technology
Operating Systems
1 19 (39.58%) Windows
2 15 (31.25%) Windows 10
3 4 (8.33%) Android
4 3 (6.25%) Windows Server
5 2 (4.17%) Linux
5 2 (4.17%) Mac OS
6 1 (2.08%) Apple iOS
Processes & Methodologies
1 12 (25.00%) ITSM
2 7 (14.58%) ITIL
2 7 (14.58%) Problem-Solving
3 6 (12.50%) Service Delivery
4 5 (10.42%) AI
4 5 (10.42%) Asset Management
4 5 (10.42%) Business Development
4 5 (10.42%) Customer Experience
4 5 (10.42%) E-Commerce
4 5 (10.42%) IT Asset Management
4 5 (10.42%) Logistics
5 4 (8.33%) Computer Science
5 4 (8.33%) Conversational UI
5 4 (8.33%) CRM
6 3 (6.25%) Continuous Improvement
6 3 (6.25%) Information Security
6 3 (6.25%) Knowledge Transfer
6 3 (6.25%) Roadmaps
6 3 (6.25%) Service Management
7 2 (4.17%) Mentoring
Programming Languages
1 4 (8.33%) Python
2 2 (4.17%) C
2 2 (4.17%) C++
2 2 (4.17%) Java
2 2 (4.17%) Perl
2 2 (4.17%) PL/SQL
2 2 (4.17%) Ruby
2 2 (4.17%) SQL
3 1 (2.08%) ActionScript
3 1 (2.08%) ActionScript 2.0
Qualifications
1 14 (29.17%) Degree
2 6 (12.50%) ITIL Certification
3 4 (8.33%) Computer Science Degree
4 2 (4.17%) A+ Certification
4 2 (4.17%) CEH
4 2 (4.17%) CISA
4 2 (4.17%) CISSP
4 2 (4.17%) Microsoft Certification
4 2 (4.17%) OSCP
Quality Assurance & Compliance
1 9 (18.75%) SLA
2 3 (6.25%) QA
3 2 (4.17%) Accessibility
4 1 (2.08%) GDPR
System Software
1 17 (35.42%) Active Directory
2 3 (6.25%) Hyper-V
2 3 (6.25%) VMware Infrastructure
Systems Management
1 3 (6.25%) Microsoft Intune
2 2 (4.17%) Jamf Pro
2 2 (4.17%) SCCM
Vendors
1 24 (50.00%) Microsoft
2 5 (10.42%) Citrix
3 4 (8.33%) PayPal
4 3 (6.25%) Veeam
4 3 (6.25%) VMware
5 2 (4.17%) HP
5 2 (4.17%) JDA
5 2 (4.17%) RedPrairie
5 2 (4.17%) Salesforce
6 1 (2.08%) Ariba
6 1 (2.08%) HubSpot
6 1 (2.08%) Oracle
6 1 (2.08%) Remedy
6 1 (2.08%) SAP
6 1 (2.08%) ServiceNow