Customer Service Jobs in Leeds

Customer Service
West Yorkshire > Leeds

The table below provides summary statistics for permanent job vacancies advertised in Leeds requiring Customer Service skills. It includes a benchmarking guide to the annual salaries offered in vacancies that cited Customer Service over the 6 months leading up to 30 May 2025, comparing them to the same period in the previous two years.

6 months to
30 May 2025
Same period 2024 Same period 2023
Rank 37 42 107
Rank change year-on-year +5 +65 -63
Permanent jobs citing Customer Service 40 101 72
As % of all permanent jobs advertised in Leeds 5.13% 4.26% 2.51%
As % of the Processes & Methodologies category 5.49% 5.07% 2.57%
Number of salaries quoted 32 82 49
10th Percentile £25,500 £25,500 £22,700
25th Percentile £27,125 £27,500 £25,196
Median annual salary (50th Percentile) £33,750 £32,500 £28,500
Median % change year-on-year +3.85% +14.04% -36.67%
75th Percentile £40,806 £57,350 £40,450
90th Percentile £47,088 £63,750 £68,500
West Yorkshire median annual salary £30,500 £30,000 £31,000
% change year-on-year +1.67% -3.23% -17.33%

All Process and Methodology Skills
Leeds

Customer Service falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all permanent job vacancies requiring process or methodology skills in Leeds.

Permanent vacancies with a requirement for process or methodology skills 729 1,991 2,802
As % of all permanent jobs advertised in Leeds 93.58% 83.90% 97.84%
Number of salaries quoted 476 1,415 1,626
10th Percentile £26,125 £31,250 £35,000
25th Percentile £40,000 £41,000 £41,750
Median annual salary (50th Percentile) £57,500 £55,000 £55,000
Median % change year-on-year +4.55% - -
75th Percentile £80,000 £70,000 £75,000
90th Percentile £97,500 £85,000 £87,500
West Yorkshire median annual salary £54,000 £52,500 £55,000
% change year-on-year +2.86% -4.55% +4.76%

Customer Service
Job Vacancy Trend in Leeds

Job postings citing Customer Service as a proportion of all IT jobs advertised in Leeds.

Job vacancy trend for Customer Service in Leeds

Customer Service
Salary Trend in Leeds

3-month moving average salary quoted in jobs citing Customer Service in Leeds.

Salary trend for Customer Service in Leeds

Customer Service
Salary Histogram in Leeds

Salary distribution for jobs citing Customer Service in Leeds over the 6 months to 30 May 2025.

Salary histogram for Customer Service in Leeds

Customer Service
Co-occurring Skills and Capabilities in Leeds by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 2 (5.00%) SharePoint
2 1 (2.50%) Microsoft Exchange
Applications
1 9 (22.50%) Microsoft Office
2 7 (17.50%) Microsoft Excel
Cloud Services
1 8 (20.00%) Microsoft 365
2 7 (17.50%) Azure
3 2 (5.00%) OneDrive
4 1 (2.50%) Azure API Management
4 1 (2.50%) Azure Data Factory
4 1 (2.50%) Azure DevOps
4 1 (2.50%) Azure Event Grid
4 1 (2.50%) Azure Functions
4 1 (2.50%) Azure Logic Apps
4 1 (2.50%) Azure Service Bus
4 1 (2.50%) Entra ID
4 1 (2.50%) Serverless
Communications & Networking
1 7 (17.50%) Intranet
2 5 (12.50%) Unified Communications
3 4 (10.00%) NAS
3 4 (10.00%) SAN
4 2 (5.00%) DHCP
4 2 (5.00%) DNS
5 1 (2.50%) TCP/IP
5 1 (2.50%) VLAN
5 1 (2.50%) VPN
5 1 (2.50%) Wireless
Database & Business Intelligence
1 2 (5.00%) SQL Server
Development Applications
1 3 (7.50%) JIRA
2 1 (2.50%) Git
General
1 26 (65.00%) Social Skills
2 14 (35.00%) Analytical Skills
3 10 (25.00%) Finance
4 7 (17.50%) Marketing
5 4 (10.00%) Public Sector
6 2 (5.00%) Banking
7 1 (2.50%) Legal
7 1 (2.50%) Retail
Job Titles
1 11 (27.50%) Support Engineer
2 10 (25.00%) Analyst
3 7 (17.50%) CRM Executive
4 6 (15.00%) IT Analyst
5 5 (12.50%) Junior
5 5 (12.50%) Junior Support Engineer
5 5 (12.50%) Junior Technical Engineer
5 5 (12.50%) Junior Technical Support
5 5 (12.50%) Junior Technical Support Engineer
5 5 (12.50%) Technical Engineer
5 5 (12.50%) Technical Support
5 5 (12.50%) Technical Support Engineer
6 3 (7.50%) Applications Support
6 3 (7.50%) Applications Support Analyst
6 3 (7.50%) Business Development Manager
6 3 (7.50%) Development Manager
6 3 (7.50%) Help Desk Analyst
6 3 (7.50%) Service Analyst
6 3 (7.50%) Service Desk Analyst
6 3 (7.50%) Support Analyst
Libraries, Frameworks & Software Standards
1 1 (2.50%) ADO
Miscellaneous
1 7 (17.50%) Onboarding
2 4 (10.00%) Driving Licence
3 1 (2.50%) CCTV
3 1 (2.50%) Educational Technology
3 1 (2.50%) Hackathon
3 1 (2.50%) Learning Management System
3 1 (2.50%) Mobile App
Operating Systems
1 8 (20.00%) Windows
2 4 (10.00%) Windows Server
3 2 (5.00%) Windows 10
3 2 (5.00%) Windows Server 2008
3 2 (5.00%) Windows Server 2012
Processes & Methodologies
1 14 (35.00%) Problem-Solving
2 10 (25.00%) Agile
2 10 (25.00%) Business Development
3 7 (17.50%) Creative Thinking
3 7 (17.50%) CRM
3 7 (17.50%) Data Cleansing
3 7 (17.50%) Data Management
3 7 (17.50%) Marketing Automation
3 7 (17.50%) Risk Management
3 7 (17.50%) Strategic Thinking
3 7 (17.50%) Technology Strategy
4 5 (12.50%) Customer Experience
4 5 (12.50%) Time Management
5 4 (10.00%) ITIL
5 4 (10.00%) ITSM
5 4 (10.00%) Service Delivery
6 3 (7.50%) Continuous Improvement
6 3 (7.50%) Service Management
6 3 (7.50%) Stakeholder Management
6 3 (7.50%) Trend Analysis
Programming Languages
1 3 (7.50%) SQL
2 2 (5.00%) C#
2 2 (5.00%) JavaScript
3 1 (2.50%) Java
3 1 (2.50%) Kotlin
3 1 (2.50%) Python
Qualifications
1 7 (17.50%) Degree
2 1 (2.50%) Master's Degree
2 1 (2.50%) Microsoft Certification
2 1 (2.50%) PhD
2 1 (2.50%) Security Cleared
Quality Assurance & Compliance
1 2 (5.00%) QA
2 1 (2.50%) SLA
System Software
1 6 (15.00%) Active Directory
2 1 (2.50%) Hyper-V
Systems Management
1 2 (5.00%) Microsoft Intune
2 1 (2.50%) Terraform
Vendors
1 7 (17.50%) Microsoft
2 1 (2.50%) Google
2 1 (2.50%) IBM
2 1 (2.50%) ServiceNow
2 1 (2.50%) Veeam
2 1 (2.50%) YouTube