2 of 2 Apprenticeship Service Delivery Jobs in London

This is a demanding support position, which calls for excellent customer service skills, the ability to articulate solutions clearly and confidently to end users and possess a broad technical knowledge across a range of technologies. You will remain the single point of contact with the customers. Ensuring any fault … is assigned correctly. Role Reporting to the Service Delivery Manager, your main duties will be to ensure the progression and swift resolution of tickets logged with the Service Desk and delivering superior services in line with Service Level Agreements, managing client expectations throughout. As an analyst … on the Service Desk, you will act as the first point of contact for customers who report incidents and log service requests. The primary objective of the role is to provide first time resolution, achieved by troubleshooting, diagnosing and resolving problems at the first point of contact and More ❯

update, and manage databases to ensure the accuracy and confidentiality of sensitive information Assist with preparing reports, presentations, and other documents as needed Customer Service: Provide friendly and professional support to clients and service users, addressing inquiries and resolving issues when necessary Collaborate with team members to enhance … the customer experience and support service delivery Financial Administration: Assist with basic financial functions, such as invoicing, processing payments, and reconciliation of financial records Project Support: Support project management tasks, including tracking progress and assisting in project-related activities Training As a Level 3 Business Administrator Apprentice, you More ❯