IT Cloud Support Apprentice
- Hiring Organisation
- INSPIRE ATA LIMITED
- Location
- Rivington House, 82 Great Eastern Street, London, England, United Kingdom
- Employment Type
- Advanced Apprenticeship
- Salary
- £15,392 a year
resolution process Check completed work to ensure requests have been fully resolved before closing tickets Help ensure customer queries are resolved within agreed service level agreements (SLAs) Support customers in using the platform effectively and guide them through system features Respond to live chat enquiries in a professional … timely manner Create and maintain clear Knowledge Base articles and user guidance documentation Work with the Customer Relationship Team to improve customer experience and service delivery Learn how cloud-based software platforms operate and how technology supports business performance Develop technical support, troubleshooting and customer service skills ...