First Line Support - IT Apprenticeship
31-35 St. Nicholas Place, Leicester, England
RANDSTAD GROUP UK
future success. We place great importance on our customers' success. Our mission is to deliver exceptional assistance with top-notch product knowledge and communication skills, consistently meeting and exceeding customer expectations. Role About the Company: Our client is a leading eCommerce software provider based in Leicester (20 20-minute walk from the train station). Their mission is to … reimagine eCommerce by enhancing search, discovery, and customer engagement through a standout suite of innovative apps. About the Role: As a Digital Support Technician Apprentice, you will join a dynamic and supportive team, being the first line of support when a customer has a question. Your key responsibilities will include: Efficiently responding to inquiries via live chat … Taking full ownership of customer inquiries from the initial chat to diagnosing problems and providing updates throughout the process Escalating complex issues to senior team members (product specialists) and developers by logging support tickets Creating accurate instant set-ups via live chat, sharing articles and creating snippets Enhancing our support centres by identifying when articles need updating and reporting More ❯
Employment Type: Advanced Apprenticeship
Salary: £15,704 a year
Posted: