3 of 3 Apprenticeship Service Management Jobs in the Midlands

Core Systems Optimisation Team Service Desk handles everything from individual technical problems to system outages relating to the university’s core systems footprint. The apprentice will learn how to analyse new issues and requests. Taking phone calls from users, helping them in-person, using online live chat … based contact form. Role · Providing first line support on all core systems related issues via all the Service Desk’s contact methods. · Ensuring all contact with users is recorded accurately in the IT Service Management tool. · Identifying trends within recent and ongoing issues by monitoring incoming incident ...

Answering incoming calls, emails, tickets and web chats from clients regarding IT issues Incident Logging: Accurately logging details of faults and requests into our Service Management tool Troubleshooting: Diagnosing and resolving basic technical issues such as: - Password resets and account unlocks - Software installation and Microsoft Office/… Basic hardware faults (laptops, printers, peripherals) Escalation: Identifying complex issues that need to be passed on to 2nd or 3rd line support teams Customer Service: Keeping users updated on the status of their tickets and ensuring high levels of customer satisfaction Learning: Dedicating 20% of your working hours ...

house point of contact for IT co-ordination, supporting staff and working alongside external IT providers. You will gain hands on experience in IT service management, equipment and user support while developing technical skills essential for a career in IT operations and infrastructure management. Role Provide on-site … maintenance matters of significance Instruct customers in the operation and maintenance of systems/equipment Ensure issues are referred to the appropriate personnel/service areas for follow up, testing and troubleshooting Act as a liaison with customers on administrative and technical matters for assigned projects Training Why choose ...