Service Management Jobs in the Midlands

Service Management
England > Midlands

The following table provides summary statistics for permanent job vacancies advertised in the Midlands with a requirement for Service Management skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Service Management over the 6 months to 28 May 2024 with a comparison to the same period in the previous 2 years.

6 months to
28 May 2024
Same period 2023 Same period 2022
Rank 108 109 112
Rank change year-on-year +1 +3 +24
Permanent jobs citing Service Management 266 270 332
As % of all permanent jobs advertised in the Midlands 2.10% 3.04% 2.97%
As % of the Processes & Methodologies category 2.61% 3.15% 3.14%
Number of salaries quoted 198 209 214
10th Percentile £22,675 £31,900 £31,475
25th Percentile £26,063 £35,250 £41,000
Median annual salary (50th Percentile) £36,000 £50,000 £48,111
Median % change year-on-year -28.00% +3.93% +13.20%
75th Percentile £59,106 £67,500 £59,688
90th Percentile £70,000 £77,750 £70,000
England median annual salary £50,000 £55,000 £52,500
% change year-on-year -9.09% +4.76% -

All Process and Methodology Skills
Midlands

Service Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in the Midlands with a requirement for process or methodology skills.

Permanent vacancies with a requirement for process or methodology skills 10,206 8,561 10,575
As % of all permanent jobs advertised in the Midlands 80.43% 96.55% 94.57%
Number of salaries quoted 7,378 4,406 6,965
10th Percentile £26,250 £29,750 £28,750
25th Percentile £35,000 £38,250 £37,500
Median annual salary (50th Percentile) £47,500 £52,500 £50,000
Median % change year-on-year -9.52% +5.00% +5.82%
75th Percentile £62,238 £67,500 £63,750
90th Percentile £75,000 £77,500 £77,500
England median annual salary £55,000 £62,500 £60,000
% change year-on-year -12.00% +4.17% +9.09%

Service Management
Job Vacancy Trend in the Midlands

Job postings citing Service Management as a proportion of all IT jobs advertised in the Midlands.

Job vacancy trend for Service Management in the Midlands

Service Management
Salary Trend in the Midlands

3-month moving average salary quoted in jobs citing Service Management in the Midlands.

Salary trend for Service Management in the Midlands

Service Management
Salary Histogram in the Midlands

Salary distribution for jobs citing Service Management in the Midlands over the 6 months to 28 May 2024.

Salary histogram for Service Management in the Midlands

Service Management
Job Locations in the Midlands

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Management within the Midlands region over the 6 months to 28 May 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
West Midlands -15 165 £50,000 -6.54% 37
East Midlands +16 99 £28,500 -24.00% 21
Service Management
England

Service Management
Co-occurring Skills and Capabilities in the Midlands by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 22 (8.27%) Microsoft Exchange
2 14 (5.26%) Confluence
3 13 (4.89%) SharePoint
4 2 (0.75%) CMS
4 2 (0.75%) SAS
Applications
1 27 (10.15%) Microsoft Office
Business Applications
1 6 (2.26%) Remedy ITSM
2 4 (1.50%) Dynamics CRM
3 2 (0.75%) Maximo
3 2 (0.75%) Oracle EBS
3 2 (0.75%) SAP ERP
3 2 (0.75%) Shopify
4 1 (0.38%) NetSuite
Cloud Services
1 65 (24.44%) Microsoft 365
2 53 (19.92%) Azure
3 16 (6.02%) SaaS
4 15 (5.64%) AWS
5 13 (4.89%) Entra ID
6 10 (3.76%) Dynamics 365
7 5 (1.88%) Azure Sentinel
7 5 (1.88%) ChatGPT
8 3 (1.13%) PaaS
9 2 (0.75%) Google Workspace
9 2 (0.75%) IaaS
9 2 (0.75%) Mimecast
9 2 (0.75%) OneDrive
9 2 (0.75%) Power Platform
10 1 (0.38%) Cloud Computing
10 1 (0.38%) GitHub
10 1 (0.38%) GitHub Actions
10 1 (0.38%) Intacct
Communications & Networking
1 34 (12.78%) Firewall
2 15 (5.64%) WAN
3 14 (5.26%) SD-WAN
4 13 (4.89%) DNS
5 11 (4.14%) LAN
5 11 (4.14%) VPN
6 8 (3.01%) DHCP
6 8 (3.01%) Network Security
6 8 (3.01%) Wi-Fi
6 8 (3.01%) Wireless
7 5 (1.88%) Internet
7 5 (1.88%) Softphone
7 5 (1.88%) VLAN
8 4 (1.50%) TCP/IP
9 3 (1.13%) Cisco ASA
9 3 (1.13%) IPsec
9 3 (1.13%) MPLS
9 3 (1.13%) VoIP
9 3 (1.13%) WAAS
10 2 (0.75%) NAS
Database & Business Intelligence
1 9 (3.38%) SQL Server
2 5 (1.88%) Amazon RDS
3 2 (0.75%) Power BI
3 2 (0.75%) Relational Database
4 1 (0.38%) MySQL
4 1 (0.38%) Redis
Development Applications
1 17 (6.39%) JIRA
2 3 (1.13%) GitLab
3 1 (0.38%) Postman
General
1 100 (37.59%) Social Skills
2 64 (24.06%) Analytical Skills
3 40 (15.04%) Law
4 39 (14.66%) Finance
5 36 (13.53%) Inclusion and Diversity
6 14 (5.26%) Retail
7 11 (4.14%) Organisational Skills
8 10 (3.76%) Manufacturing
9 8 (3.01%) Presentation Skills
9 8 (3.01%) Public Sector
10 6 (2.26%) Back Office
11 5 (1.88%) Games
11 5 (1.88%) Local Government
12 4 (1.50%) Automotive
12 4 (1.50%) Billing
12 4 (1.50%) Police
13 3 (1.13%) Turkish Language
14 2 (0.75%) Telecoms
15 1 (0.38%) Fire and Rescue
Job Titles
1 32 (12.03%) Support Engineer
2 26 (9.77%) Network Engineer
2 26 (9.77%) Service Manager
3 24 (9.02%) IT Manager
4 22 (8.27%) Applications Support
5 21 (7.89%) Senior
6 18 (6.77%) 1st Line Support
6 18 (6.77%) Applications Engineer
6 18 (6.77%) Applications Support Engineer
7 15 (5.64%) Analyst
7 15 (5.64%) IT Support
8 14 (5.26%) Problem Manager
9 13 (4.89%) IT Services Manager
10 12 (4.51%) Consultant
10 12 (4.51%) Service Desk Engineer
11 11 (4.14%) Senior Network Engineer
12 9 (3.38%) Architect
12 9 (3.38%) Infrastructure Engineer
12 9 (3.38%) IT Technician
13 8 (3.01%) Support Technician
Libraries, Frameworks & Software Standards
1 10 (3.76%) CSS
1 10 (3.76%) HTML
2 7 (2.63%) EDI
3 4 (1.50%) Web Services
4 3 (1.13%) AngularJS
5 2 (0.75%) Twitter Bootstrap
6 1 (0.38%) .NET
6 1 (0.38%) Node.js
6 1 (0.38%) REST
6 1 (0.38%) RESTful
6 1 (0.38%) SOAP
6 1 (0.38%) WebdriverIO
Miscellaneous
1 26 (9.77%) Data Centre
2 25 (9.40%) Driving Licence
3 19 (7.14%) CMDB
4 13 (4.89%) Management Information System
5 11 (4.14%) NHS
6 8 (3.01%) Onboarding
7 5 (1.88%) Client/Server
7 5 (1.88%) Clustering
7 5 (1.88%) Enterprise Storage
7 5 (1.88%) IoT
7 5 (1.88%) Product Ownership
8 4 (1.50%) Housing Association
8 4 (1.50%) Industry 4.0
9 3 (1.13%) Blockchain
9 3 (1.13%) Legacy Systems
9 3 (1.13%) Self-Motivation
10 2 (0.75%) EPoS
10 2 (0.75%) Greenfield Project
10 2 (0.75%) Private Cloud
10 2 (0.75%) Smartphone
Operating Systems
1 56 (21.05%) Windows
2 18 (6.77%) Windows Server
3 14 (5.26%) Windows 10
4 11 (4.14%) Linux
5 9 (3.38%) Mac OS
6 7 (2.63%) CentOS
6 7 (2.63%) Windows Server 2016
6 7 (2.63%) Windows Server 2019
7 3 (1.13%) Android
7 3 (1.13%) Apple iOS
7 3 (1.13%) Windows 7
8 2 (0.75%) VMS
8 2 (0.75%) Windows Server 2012
9 1 (0.38%) Windows 8
Processes & Methodologies
1 135 (50.75%) ITIL
2 117 (43.98%) ITSM
3 81 (30.45%) Problem-Solving
4 72 (27.07%) Customer Service
5 57 (21.43%) Service Delivery
6 36 (13.53%) Continuous Improvement
7 31 (11.65%) Problem Management
7 31 (11.65%) Project Delivery
7 31 (11.65%) Project Management
8 30 (11.28%) Cybersecurity
9 29 (10.90%) Agile
10 25 (9.40%) User Experience
11 24 (9.02%) Configuration Management
11 24 (9.02%) User Acceptance Testing
12 23 (8.65%) Change Management
12 23 (8.65%) Incident Management
12 23 (8.65%) Roadmaps
13 22 (8.27%) Customer Requirements
13 22 (8.27%) Mentoring
14 21 (7.89%) Process Improvement
Programming Languages
1 32 (12.03%) SQL
2 9 (3.38%) JavaScript
3 8 (3.01%) C#
4 7 (2.63%) Java
5 6 (2.26%) PowerShell
6 3 (1.13%) C
7 1 (0.38%) Swift
7 1 (0.38%) TypeScript
Qualifications
1 43 (16.17%) Degree
2 30 (11.28%) Security Cleared
3 28 (10.53%) SC Cleared
4 14 (5.26%) CCNA
4 14 (5.26%) Cisco Certification
4 14 (5.26%) DBS Check
4 14 (5.26%) MCP
5 11 (4.14%) CCNP
6 10 (3.76%) ITIL Certification
7 8 (3.01%) AWS Certification
7 8 (3.01%) CCSA
8 5 (1.88%) APMG
8 5 (1.88%) PMI Certification
8 5 (1.88%) PMP
9 4 (1.50%) ACCA
9 4 (1.50%) BPSS Clearance
10 3 (1.13%) Computer Science Degree
10 3 (1.13%) CSPO
10 3 (1.13%) IIBA
10 3 (1.13%) Microsoft Certification
Quality Assurance & Compliance
1 56 (21.05%) SLA
2 16 (6.02%) GDPR
3 13 (4.89%) ISO/IEC 20000
4 10 (3.76%) QA
5 9 (3.38%) Accessibility
6 8 (3.01%) Data Quality
6 8 (3.01%) Sarbanes-Oxley
7 4 (1.50%) GAAP
7 4 (1.50%) IFRS
8 3 (1.13%) COBIT
8 3 (1.13%) Cyber Essentials
9 2 (0.75%) ISO/IEC 27001
9 2 (0.75%) NIST
10 1 (0.38%) GRC
System Software
1 65 (24.44%) Active Directory
2 10 (3.76%) Hyper-V
3 7 (2.63%) VMware Workstation
4 6 (2.26%) VMware Infrastructure
5 1 (0.38%) Docker
5 1 (0.38%) Virtual Machines
5 1 (0.38%) Virtual Servers
Systems Management
1 17 (6.39%) Microsoft Intune
2 5 (1.88%) Failover Clustering
3 4 (1.50%) SCCM
4 3 (1.13%) Nagios
4 3 (1.13%) OpenView
5 2 (0.75%) Terraform
6 1 (0.38%) Grafana
6 1 (0.38%) Kibana
Vendors
1 70 (26.32%) Microsoft
2 53 (19.92%) ServiceNow
3 27 (10.15%) Cisco
4 14 (5.26%) VMware
5 13 (4.89%) Remedy
6 11 (4.14%) CheckPoint
7 10 (3.76%) Meraki
7 10 (3.76%) Salesforce
8 8 (3.01%) Avaya
8 8 (3.01%) Google
9 7 (2.63%) Citrix
10 6 (2.26%) SolarWinds
11 5 (1.88%) Dell
11 5 (1.88%) EqualLogic
11 5 (1.88%) NetApp
11 5 (1.88%) Nimble Storage
11 5 (1.88%) SonicWALL
11 5 (1.88%) Zscaler
12 4 (1.50%) BMC
12 4 (1.50%) CA