2 of 2 Apprenticeship Technical Support Jobs in the Midlands

of a huge ICT service. Opportunities like this do not come around often! Role The purpose of this role is to provide a confident, friendly and efficient 1st Line support service to our NHS customers and partners within Nottinghamshire. Working within the 1st Line support technical team you will support the team in answering any calls … processing and access controls of the systems and ensuring that only appropriate staff are given access to the systems as per their managers request. You will be expected to support the administration and issuing of smart cards which allow staff access to ESR and clinical systems. You will be dealing with a high volume of calls which will require … call. To log calls to NASP, LSP and third-party suppliers on behalf of NHIS customers. To monitor calls logged on the service desk and inform the First Line Support Team Leader. To ensure customer complaints are escalated to the First Line Support Team Leader. To be responsible for processing and ensuring only appropriate personnel have been assigned More ❯

You will be expected to answer log support calls on our helpdesk. Tackle support issues and/or escalate the support to the appropriate team. Free on-site parking and good public transport links. Ethical company pension scheme. A career in IT. Working in a nurturing environment. Healthcare Cash Plan. Full UK Driving License desirable. Role You … will be expected to answer log support calls on our helpdesk. Tackle simple support issues or escalate the support to the appropriate team. You will be expected to drive to external customer sites and support with a wide range of IT support issues. You will need to be technically minded, and you must be comfortable … communicating with individuals, groups, and management. Many of our clients are not completely comfortable with the use of technical jargon. An ability to explain yourself in lay terms is necessary. You must have the ability to pick up skills and familiarise yourself with software quickly and stay abreast of the latest technologies. Respond to requests for technical assistance More ❯