Technical Support Job Trends in the Midlands

Technical Support
England > Midlands

The median Technical Support salary in the Midlands is £37,500 per year, according to job vacancies posted during the 6 months leading to 13 January 2026.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
13 Jan 2026
Same period 2025 Same period 2024
Rank 65 181 172
Rank change year-on-year +116 -9 +129
Permanent jobs requiring a Technical Support 222 59 57
As % of all permanent jobs in the Midlands 2.85% 0.93% 0.99%
As % of the Job Titles category 3.15% 0.98% 1.05%
Number of salaries quoted 170 27 50
10th Percentile £26,000 £26,800 £23,889
25th Percentile £29,000 £31,500 £26,250
Median annual salary (50th Percentile) £37,500 £35,500 £34,250
Median % change year-on-year +5.63% +3.65% -12.73%
75th Percentile £46,013 £42,500 £37,500
90th Percentile £56,250 £44,250 £44,600
England median annual salary £35,000 £38,016 £35,000
% change year-on-year -7.93% +8.62% +1.45%

All Permanent IT Job Roles
Midlands

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in the Midlands. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the Midlands with a recognized job title 7,050 5,997 5,409
% of permanent jobs with a recognized job title 90.61% 94.17% 94.38%
Number of salaries quoted 4,293 2,784 4,470
10th Percentile £28,000 £31,250 £26,500
25th Percentile £35,000 £38,750 £35,000
Median annual salary (50th Percentile) £48,500 £52,500 £49,990
Median % change year-on-year -7.62% +5.02% -4.78%
75th Percentile £65,000 £65,338 £62,500
90th Percentile £80,000 £78,000 £75,000
England median annual salary £55,000 £60,000 £57,800
% change year-on-year -8.33% +3.81% -6.02%

Technical Support
Job Vacancy Trend in the Midlands

Historical trend showing the proportion of permanent IT job postings featuring 'Technical Support' in the job title relative to all permanent IT jobs advertised in the Midlands.

Technical Support job vacancy trend in the Midlands

Technical Support
Salary Trend in the Midlands

Salary distribution trend for Technical Support job vacancies in the Midlands.

Salary distribution trend for Technical Support job vacancies in the Midlands

Technical Support
Salary Histogram in the Midlands

Salary distribution for jobs citing Technical Support in the Midlands over the 6 months to 13 January 2026.

Salary histogram for Technical Support in the Midlands

Technical Support
Job Locations in the Midlands

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Technical Support within the Midlands region over the 6 months to 13 January 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
West Midlands +110 170 £39,000 +9.86% 9
East Midlands +19 52 £35,000 -12.50% 7
Technical Support
England

Technical Support Skill Set
Top 30 Co-Occurring Skills & Capabilities in the Midlands

For the 6 months to 13 January 2026, Technical Support job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads across the Midlands region featuring Technical Support in the job title.

1 76 (34.23%) Problem-Solving
2 53 (23.87%) Customer Service
2 53 (23.87%) Degree
3 52 (23.42%) Microsoft
4 48 (21.62%) Windows
5 26 (11.71%) Microsoft 365
6 22 (9.91%) CRM
6 22 (9.91%) Customer Experience
6 22 (9.91%) Linux
7 20 (9.01%) AutoCAD
7 20 (9.01%) DHCP
8 19 (8.56%) Azure
8 19 (8.56%) Continuous Improvement
8 19 (8.56%) DNS
8 19 (8.56%) Entra ID
9 18 (8.11%) CAD
10 17 (7.66%) Cisco
10 17 (7.66%) SaaS
10 17 (7.66%) VMware
10 17 (7.66%) VMware Infrastructure
11 16 (7.21%) Active Directory
11 16 (7.21%) ITIL
11 16 (7.21%) Logistics
11 16 (7.21%) Mentoring
11 16 (7.21%) Windows Server
12 15 (6.76%) Microsoft Intune
12 15 (6.76%) Microsoft Office
12 15 (6.76%) Process Improvement
13 14 (6.31%) Oracle
13 14 (6.31%) SOLIDWORKS

Technical Support Skill Set
Co-Occurring Skills & Capabilities in the Midlands by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 10 (4.50%) IIS
2 5 (2.25%) SharePoint
Applications
1 20 (9.01%) AutoCAD
2 15 (6.76%) Microsoft Office
3 14 (6.31%) SOLIDWORKS
4 7 (3.15%) Chatbot
5 5 (2.25%) EPLAN
6 2 (0.90%) Microsoft Excel
Cloud Services
1 26 (11.71%) Microsoft 365
2 19 (8.56%) Azure
2 19 (8.56%) Entra ID
3 17 (7.66%) SaaS
4 5 (2.25%) Cloud Computing
5 3 (1.35%) AWS
Communications & Networking
1 20 (9.01%) DHCP
2 19 (8.56%) DNS
3 13 (5.86%) VPN
3 13 (5.86%) Wireless
4 9 (4.05%) ADSL
4 9 (4.05%) Ethernet
4 9 (4.05%) Internet
4 9 (4.05%) VDSL
4 9 (4.05%) VoIP
4 9 (4.05%) Wi-Fi
5 8 (3.60%) Firewall
5 8 (3.60%) LAN
5 8 (3.60%) WAN
6 5 (2.25%) PBX
7 4 (1.80%) Broadband
7 4 (1.80%) iSCSI
8 1 (0.45%) TCP/IP
8 1 (0.45%) VLAN
Database & Business Intelligence
1 10 (4.50%) SQL Server
2 4 (1.80%) Oracle Database
Development Applications
1 4 (1.80%) Browser DevTools
1 4 (1.80%) JIRA
2 3 (1.35%) Appcelerator Titanium
General
1 72 (32.43%) Social Skills
2 43 (19.37%) Manufacturing
3 19 (8.56%) Automotive
4 18 (8.11%) Analytical Skills
5 16 (7.21%) Aerospace
6 13 (5.86%) Inclusion and Diversity
7 11 (4.95%) Pharmaceutical
8 6 (2.70%) Organisational Skills
9 5 (2.25%) Law
9 5 (2.25%) Telecoms
10 4 (1.80%) Advertising
11 3 (1.35%) Documentation Skills
11 3 (1.35%) Games
11 3 (1.35%) Legal
11 3 (1.35%) Retail
12 2 (0.90%) Marketing
13 1 (0.45%) Electronics
Libraries, Frameworks & Software Standards
1 6 (2.70%) .NET
2 4 (1.80%) LAMP
2 4 (1.80%) REST
2 4 (1.80%) SOAP
Miscellaneous
1 25 (11.26%) Onboarding
2 15 (6.76%) Renewable Energy
2 15 (6.76%) Self-Motivation
3 14 (6.31%) Data Centre
4 11 (4.95%) FMCG
5 10 (4.50%) Analytical Mindset
6 6 (2.70%) Driving Licence
7 4 (1.80%) Industrial Internet of Things
7 4 (1.80%) Linux Command Line
7 4 (1.80%) SCADA
8 2 (0.90%) CAN bus
9 1 (0.45%) Culture of Ownership
9 1 (0.45%) Enterprise Software
Operating Systems
1 48 (21.62%) Windows
2 22 (9.91%) Linux
3 16 (7.21%) Windows Server
4 3 (1.35%) Mac OS X
5 1 (0.45%) Mac OS
Processes & Methodologies
1 76 (34.23%) Problem-Solving
2 53 (23.87%) Customer Service
3 22 (9.91%) CRM
3 22 (9.91%) Customer Experience
4 19 (8.56%) Continuous Improvement
5 18 (8.11%) CAD
6 16 (7.21%) ITIL
6 16 (7.21%) Logistics
6 16 (7.21%) Mentoring
7 15 (6.76%) Process Improvement
8 12 (5.41%) Mathematics
9 11 (4.95%) Cybersecurity
9 11 (4.95%) Presales
10 10 (4.50%) B2B
10 10 (4.50%) Project Delivery
10 10 (4.50%) Remote Monitoring and Management
11 9 (4.05%) Coaching
11 9 (4.05%) Computer Science
12 8 (3.60%) Proactive Monitoring
12 8 (3.60%) SIEM
Programming Languages
1 10 (4.50%) JavaScript
1 10 (4.50%) PHP
2 9 (4.05%) SQL
3 6 (2.70%) C#
3 6 (2.70%) Java
3 6 (2.70%) Python
4 5 (2.25%) Ladder Logic
4 5 (2.25%) PowerShell
5 2 (0.90%) VB
Qualifications
1 53 (23.87%) Degree
2 9 (4.05%) Computer Science Degree
3 7 (3.15%) HNC
3 7 (3.15%) Security Cleared
4 6 (2.70%) Master's Degree
5 4 (1.80%) SC Cleared
6 3 (1.35%) A+ Certification
6 3 (1.35%) MCP
6 3 (1.35%) MCSA
6 3 (1.35%) MCSE
6 3 (1.35%) Microsoft Certification
Quality Assurance & Compliance
1 9 (4.05%) SLA
2 7 (3.15%) GDPR
3 5 (2.25%) ISO/IEC 27001
System Software
1 17 (7.66%) VMware Infrastructure
2 16 (7.21%) Active Directory
3 10 (4.50%) Firmware
3 10 (4.50%) Hyper-V
4 4 (1.80%) Docker
Systems Management
1 15 (6.76%) Microsoft Intune
2 4 (1.80%) Functional Safety
2 4 (1.80%) Kubernetes
Vendors
1 52 (23.42%) Microsoft
2 17 (7.66%) Cisco
2 17 (7.66%) VMware
3 14 (6.31%) Oracle
4 8 (3.60%) Dell
4 8 (3.60%) Juniper
4 8 (3.60%) McAfee
5 5 (2.25%) Panasonic
5 5 (2.25%) Samsung
6 4 (1.80%) Aruba
6 4 (1.80%) HP
6 4 (1.80%) HubSpot
6 4 (1.80%) Meraki
6 4 (1.80%) Salesforce