3 of 3 Apprenticeship Customer Service Jobs in Newcastle upon Tyne

solutions to recruitment agencies, law firms/chambers and other security-conscious industries. You will be an essential part of the team, responsible for providing first line support, excellent customer service, working on hardware issues, escalating issues and so much more to enhance your skills to reach your true potential! In this role, youll work towards your IT … Level 3 Apprenticeship, delivered by our expert training team at Baltic Apprenticeships. A Typical Day in the Job: First point of contact for all customer inbound support calls, emails and web chats. First time technical fixing of incidents for customers where appropriate Ticket queue management, ensuring incidents are allocated to the correct resolver group Customer focused approach to … Salary Sacrifice Cycle to Work Scheme Salary Sacrifice Childcare Voucher Scheme Salary Sacrifice Technology Scheme Salary Sacrifice Metro to Work Scheme Desired Qualities, Skills and Knowledge: Strong focus on customer service, and going above and beyond for customers Ability to fact find and troubleshoot difficult technical server and workstation issues Microsoft Office365 technical knowledge and experience Microsoft Windows More ❯

Do you have a passion for helping customers? Do you take pride in delivering exceptional service? Are you eager to build a rewarding career in customer support? If so, the Customer Support Apprentice role at Sage could be the perfect opportunity for you! Role Speaking to our customers to deliver a structured solution with confidence. Demonstrate and … deliver exceptional problem solving and trouble shooting skills. Ability to ask the right questions to gain an understanding of the customer's business. Generate leads for our sales department by recommending alternative product/services that could save the customer money and time. Think on your feet and quickly research to find an answer for the customer query. Training Potential permanent position upon successful completion of the apprenticeship. Apprenticeship Standard Customer service practitioner (level 2) Training Provider MIDDLESBROUGH COLLEGE Working Week Monday - Friday Hours to be confirmed Hybrid Working Expected Duration 1 Year Positions Available 10 Closing Date Monday, 1st September 2025 Start Date Monday, 6th October 2025 Desired Skills Communication skills IT skills More ❯

within the End User Support Team, you will be providing expert technical support and ensuring incidents and requests are resolved in an efficient and professional manner in line with service level commitments. Role Providing a high level of customer service to customers via telephone, email, and the customer portal Gathering information from customers regarding their incidents … and recording accurately on the service management tool Prioritising incidents and requests, ensuring they are resolved within service level commitments and escalating them to 1st/2nd/3rd line when appropriate Various administration duties such as receiving, packing, and dispatching goods Resolving incidents and requests in a logical and thorough manner. This may include using technologies such … our Managed Services division, we work closely with customers providing technical support and maintenance to all supported IT business users, systems, hardware, and applications. As well as our Managed Service division, we also have Data & Analytics and Cyber Security specialist arms to the business, setting us apart from other IT consultancies. More ❯