End User IT Apprentice
- Hiring Organisation
- CYBIT LIMITED
- Location
- Equinox House Silver Fox Way, Cobalt Business Park, Newcastle Upon Tyne, England
- Employment Type
- Advanced Apprenticeship
- Salary
- £15,000 a year
Team, you will be providing expert technical support and ensuring incidents and requests are resolved in an efficient and professional manner in line with service level commitments. Role Providing a high level of customer service to customers via telephone, email, and the customer portal Gathering information from customers … regarding their incidents and recording accurately on the service management tool Prioritising incidents and requests, ensuring they are resolved within service level commitments and escalating them to 1st/2nd/3rd line when appropriate Various administration duties such as receiving, packing, and dispatching goods Resolving incidents ...