1 of 1 Apprenticeship Service Management Jobs in the North East

calls, or emails to assist users with IT issues and queries. Troubleshoot basic hardware and software problems, including PCs, printers, mobile devices, and applications. Log and document incidents and service requests accurately in the IT service management system. Reset passwords and manage user accounts using tools like Active Directory or Microsoft 365. Escalate unresolved or complex issues … and systems to ensure functionality. Support onboarding of new employees by setting up accounts, devices, and access rights. Learn and follow IT policies, procedures, and security protocols to maintain service standards. Training An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying. Possibility of … working Qualifications English GCSE or equivalent, grade 4-9 (Essential) Maths GCSE or equivalent, grade 4-9 (Essential) About the Employer FAIRSTONE GROUP LIMITED Fairstone operates as a full-service, independent wealth management firm, combining expert financial planning, investment management, mortgage advice, and a unique acquisition model to support smaller IFA businesses. With a strong national footprint More ❯