Service Management Jobs in the North East

Service Management
England > North East

The following table provides summary statistics for permanent job vacancies advertised in the North East with a requirement for Service Management skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Service Management over the 6 months to 25 April 2024 with a comparison to the same period in the previous 2 years.

6 months to
25 Apr 2024
Same period 2023 Same period 2022
Rank 69 62 68
Rank change year-on-year -7 +6 +11
Permanent jobs citing Service Management 47 54 49
As % of all permanent jobs advertised in the North East 2.58% 4.24% 3.34%
As % of the Processes & Methodologies category 2.97% 4.38% 3.81%
Number of salaries quoted 45 39 37
10th Percentile £30,450 £26,241 £21,800
25th Percentile £35,920 £26,250 £25,750
Median annual salary (50th Percentile) £42,407 £36,500 £37,500
Median % change year-on-year +16.18% -2.67% -16.67%
75th Percentile £52,500 £49,394 £52,500
90th Percentile £67,968 £60,000 £76,000
England median annual salary £50,000 £54,500 £52,500
% change year-on-year -8.26% +3.81% +5.00%

All Process and Methodology Skills
North East

Service Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in the North East with a requirement for process or methodology skills.

Permanent vacancies with a requirement for process or methodology skills 1,584 1,234 1,287
As % of all permanent jobs advertised in the North East 86.84% 96.78% 87.85%
Number of salaries quoted 1,293 598 909
10th Percentile £27,873 £29,700 £25,000
25th Percentile £36,250 £37,063 £32,500
Median annual salary (50th Percentile) £47,500 £48,375 £42,500
Median % change year-on-year -1.81% +13.82% -5.56%
75th Percentile £63,750 £61,250 £57,500
90th Percentile £75,772 £75,000 £75,000
England median annual salary £55,000 £62,500 £60,000
% change year-on-year -12.00% +4.17% +9.09%

Service Management
Job Vacancy Trend in the North East

Job postings citing Service Management as a proportion of all IT jobs advertised in the North East.

Job vacancy trend for Service Management in the North East

Service Management
Salary Trend in the North East

3-month moving average salary quoted in jobs citing Service Management in the North East.

Salary trend for Service Management in the North East

Service Management
Salary Histogram in the North East

Salary distribution for jobs citing Service Management in the North East over the 6 months to 25 April 2024.

Salary histogram for Service Management in the North East

Service Management
Job Locations in the North East

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Management within the North East region over the 6 months to 25 April 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
Tyne and Wear -7 37 £42,750 +0.59% 11
Durham 0 6 £34,125 +24.09%
Northumberland - 3 £42,407 - 1
Service Management
England

Service Management
Co-occurring Skills and Capabilities in the North East by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 2 (4.26%) Confluence
2 1 (2.13%) Exchange Server 2013
2 1 (2.13%) Microsoft Exchange
2 1 (2.13%) SharePoint
2 1 (2.13%) Skype for Business
Applications
1 5 (10.64%) Microsoft Office
2 3 (6.38%) Microsoft Excel
3 1 (2.13%) Microsoft PowerPoint
3 1 (2.13%) Spreadsheet
Business Applications
1 2 (4.26%) NEC Housing
Cloud Services
1 10 (21.28%) Azure
2 9 (19.15%) AWS
3 6 (12.77%) Microsoft 365
4 2 (4.26%) Amazon EC2
4 2 (4.26%) AWS CloudFormation
4 2 (4.26%) Slack
4 2 (4.26%) Virtual Private Cloud
5 1 (2.13%) GCP
Communications & Networking
1 5 (10.64%) Firewall
1 5 (10.64%) WAN
2 4 (8.51%) Wireless
3 3 (6.38%) LAN
4 2 (4.26%) HTTPS
4 2 (4.26%) SSL
4 2 (4.26%) TCP/IP
4 2 (4.26%) VoIP
5 1 (2.13%) Remote Desktop
5 1 (2.13%) Skype
Database & Business Intelligence
1 1 (2.13%) Amazon RDS
Development Applications
1 9 (19.15%) GitLab
2 5 (10.64%) Artifactory
3 2 (4.26%) Git
3 2 (4.26%) JIRA
General
1 17 (36.17%) Public Sector
2 10 (21.28%) Social Skills
3 9 (19.15%) Analytical Skills
4 7 (14.89%) Finance
5 6 (12.77%) Police
6 2 (4.26%) Law
6 2 (4.26%) Local Government
6 2 (4.26%) Retail
7 1 (2.13%) Inclusion and Diversity
Job Titles
1 11 (23.40%) Senior
1 11 (23.40%) Service Manager
2 9 (19.15%) Infrastructure Engineer
3 8 (17.02%) IT Manager
4 7 (14.89%) Analyst
4 7 (14.89%) Senior Infrastructure Engineer
5 5 (10.64%) Cloud Engineer
5 5 (10.64%) Cloud Infrastructure Engineer
5 5 (10.64%) IT Services Manager
5 5 (10.64%) Senior Cloud Engineer
6 4 (8.51%) IT Analyst
6 4 (8.51%) Lead
6 4 (8.51%) Service Analyst
6 4 (8.51%) Service Desk Analyst
6 4 (8.51%) Service Desk Team Leader
6 4 (8.51%) Software Asset Manager
6 4 (8.51%) Software Manager
6 4 (8.51%) Team Leader
7 3 (6.38%) Problem Manager
7 3 (6.38%) Senior Manager
Miscellaneous
1 5 (10.64%) Hybrid Cloud
1 5 (10.64%) Public Cloud
2 3 (6.38%) Management Information System
2 3 (6.38%) Self-Motivation
3 2 (4.26%) Data Centre
3 2 (4.26%) iPhone
3 2 (4.26%) Life Science
3 2 (4.26%) Private Cloud
3 2 (4.26%) Robotics
4 1 (2.13%) CMDB
4 1 (2.13%) Renewable Energy
Operating Systems
1 13 (27.66%) Windows
2 8 (17.02%) Linux
3 3 (6.38%) Windows 10
3 3 (6.38%) Windows Server
4 2 (4.26%) Amazon Linux
4 2 (4.26%) Windows Server 2008
5 1 (2.13%) Unix
Processes & Methodologies
1 34 (72.34%) ITIL
2 16 (34.04%) Coaching
2 16 (34.04%) Mentoring
3 15 (31.91%) Customer Service
4 14 (29.79%) Change Management
4 14 (29.79%) ITSM
4 14 (29.79%) Problem Management
5 13 (27.66%) Incident Management
6 9 (19.15%) Continuous Improvement
6 9 (19.15%) Infrastructure as Code
6 9 (19.15%) Infrastructure Engineering
6 9 (19.15%) Roadmaps
7 8 (17.02%) Configuration Management
7 8 (17.02%) Service Delivery
8 7 (14.89%) DevOps
8 7 (14.89%) Operational Stability
8 7 (14.89%) Site Reliability Engineering
9 6 (12.77%) Facilities Management
9 6 (12.77%) Performance Improvement
9 6 (12.77%) Root Cause Analysis
Programming Languages
1 2 (4.26%) Bash
1 2 (4.26%) PowerShell
2 1 (2.13%) SQL
Qualifications
1 4 (8.51%) Security Cleared
2 1 (2.13%) BC Cleared
2 1 (2.13%) CCNA
2 1 (2.13%) CCNP
2 1 (2.13%) Cisco Certification
2 1 (2.13%) DBS Check
2 1 (2.13%) Degree
2 1 (2.13%) Microsoft Certification
2 1 (2.13%) SC Cleared
Quality Assurance & Compliance
1 9 (19.15%) SLA
2 4 (8.51%) NIST
3 2 (4.26%) Accessibility
3 2 (4.26%) GDPR
3 2 (4.26%) ISO/IEC 27001
3 2 (4.26%) QA
System Software
1 7 (14.89%) Active Directory
2 3 (6.38%) IAG
Systems Management
1 9 (19.15%) Terraform
2 5 (10.64%) Ansible
3 1 (2.13%) FortiGate
Vendors
1 14 (29.79%) Microsoft
2 5 (10.64%) ServiceNow
3 2 (4.26%) NEC
3 2 (4.26%) Nexthink
4 1 (2.13%) BMC
4 1 (2.13%) CheckPoint
4 1 (2.13%) Cisco
4 1 (2.13%) Citrix
4 1 (2.13%) Dynatrace
4 1 (2.13%) Google
4 1 (2.13%) Meraki
4 1 (2.13%) Mitel
4 1 (2.13%) SAP