Service Management Job Trends in the North East

Service Management
England > North East

The table below provides summary statistics and salary benchmarking for jobs advertised in the North East requiring Service Management skills. It covers permanent job vacancies from the 6 months leading up to 14 January 2026, with comparisons to the same periods in the previous two years.

6 months to
14 Jan 2026
Same period 2025 Same period 2024
Rank 55 31 38
Rank change year-on-year -24 +7 +14
Permanent jobs citing Service Management 23 64 35
As % of all permanent jobs in the North East 2.23% 6.88% 4.69%
As % of the Processes & Methodologies category 2.84% 7.74% 5.25%
Number of salaries quoted 21 9 35
10th Percentile £30,500 £29,500 £30,850
25th Percentile £31,250 £42,000 £35,920
Median annual salary (50th Percentile) £40,662 £44,274 £44,000
Median % change year-on-year -8.16% +0.62% +25.71%
75th Percentile £46,022 £53,750 £51,625
90th Percentile £110,000 £61,860 £56,500
England median annual salary £54,000 £55,000 £54,500
% change year-on-year -1.82% +0.92% +3.81%

All Process & Methodology Skills
North East

Service Management falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all permanent job vacancies requiring process or methodology skills in the North East.

Permanent vacancies with a requirement for process or methodology skills 810 827 667
As % of all permanent jobs advertised in the North East 78.64% 88.92% 89.29%
Number of salaries quoted 547 337 572
10th Percentile £28,250 £30,750 £29,525
25th Percentile £31,250 £36,250 £36,250
Median annual salary (50th Percentile) £50,000 £50,000 £47,500
Median % change year-on-year - +5.26% -5.00%
75th Percentile £67,500 £68,750 £61,445
90th Percentile £80,000 £85,000 £75,000
England median annual salary £55,000 £60,000 £60,000
% change year-on-year -8.33% - -4.00%

Service Management
Job Vacancy Trend in the North East

Historical trend showing the proportion of permanent IT job postings citing Service Management relative to all permanent IT jobs advertised in the North East.

Service Management job vacancy trend in the North East

Service Management
Salary Trend in the North East

Salary distribution trend for jobs in the North East citing Service Management.

Salary distribution trend for jobs in the North East citing Service Management

Service Management
Salary Histogram in the North East

Salary distribution for jobs citing Service Management in the North East over the 6 months to 14 January 2026.

Salary histogram for Service Management in the North East

Service Management
Job Locations in the North East

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Management within the North East region over the 6 months to 14 January 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
Tyne and Wear -29 18 £45,497 +3.08% 5
Northumberland - 5 £31,000 -
Service Management
England

Service Management
Co-Occurring Skills & Capabilities in the North East by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Applications
1 1 (4.35%) MS Visio
Cloud Services
1 7 (30.43%) Microsoft 365
2 5 (21.74%) Azure
3 4 (17.39%) AWS
4 2 (8.70%) Power Platform
5 1 (4.35%) Microsoft Copilot
Database & Business Intelligence
1 2 (8.70%) Power BI
Development Applications
1 1 (4.35%) JIRA
General
1 9 (39.13%) Social Skills
2 6 (26.09%) Manufacturing
3 5 (21.74%) Pharmaceutical
4 3 (13.04%) Public Sector
5 2 (8.70%) Finance
6 1 (4.35%) Advertising
6 1 (4.35%) Analytical Skills
6 1 (4.35%) Law
Job Titles
1 6 (26.09%) Analyst
1 6 (26.09%) IT Analyst
2 5 (21.74%) IT Support
2 5 (21.74%) IT Support Analyst
2 5 (21.74%) Senior
2 5 (21.74%) Support Analyst
3 4 (17.39%) Applications Engineer
3 4 (17.39%) Head of IT
3 4 (17.39%) Head of IT Security
3 4 (17.39%) Head of Security
3 4 (17.39%) Operations Engineer
3 4 (17.39%) Senior Applications Engineer
3 4 (17.39%) Senior Operations Engineer
4 3 (13.04%) Head of Engineering
4 3 (13.04%) Product Owner
5 2 (8.70%) IT Manager
5 2 (8.70%) Service Manager
6 1 (4.35%) Coordinator
6 1 (4.35%) Senior Manager
6 1 (4.35%) Service Analyst
Miscellaneous
1 10 (43.48%) Onboarding
2 5 (21.74%) LIMS
2 5 (21.74%) SCADA
3 4 (17.39%) Management Information System
4 3 (13.04%) Product Ownership
5 1 (4.35%) Analytical Mindset
5 1 (4.35%) CMDB
5 1 (4.35%) Greenfield Project
5 1 (4.35%) Virtual Team
Operating Systems
1 9 (39.13%) Windows
1 9 (39.13%) Windows Server
2 5 (21.74%) Windows 10
3 4 (17.39%) Linux
Processes & Methodologies
1 18 (78.26%) ITIL
2 8 (34.78%) Continuous Improvement
2 8 (34.78%) Stakeholder Engagement
3 7 (30.43%) Problem-Solving
3 7 (30.43%) User Experience
4 6 (26.09%) ITSM
4 6 (26.09%) Roadmaps
4 6 (26.09%) Stakeholder Management
4 6 (26.09%) Validation
5 5 (21.74%) Agile
5 5 (21.74%) Biotechnology
5 5 (21.74%) Business Continuity
5 5 (21.74%) Coaching
5 5 (21.74%) Collaborative Culture
5 5 (21.74%) Cost Optimisation
5 5 (21.74%) Customer Service
5 5 (21.74%) Disaster Recovery
5 5 (21.74%) Mentoring
5 5 (21.74%) Risk Management
6 4 (17.39%) Identity Access Management
Qualifications
1 9 (39.13%) Microsoft Certification
2 6 (26.09%) Degree
3 5 (21.74%) A+ Certification
3 5 (21.74%) CCNA
3 5 (21.74%) Cisco Certification
3 5 (21.74%) ITIL Foundation Certificate
3 5 (21.74%) MCSA
3 5 (21.74%) Network+ Certification
4 4 (17.39%) AWS Certification
4 4 (17.39%) AWS Certified Solutions Architect
4 4 (17.39%) Azure Certification
4 4 (17.39%) Computer Science Degree
4 4 (17.39%) Master's Degree
5 1 (4.35%) CISSP
5 1 (4.35%) PMI Certification
5 1 (4.35%) PMP
Quality Assurance & Compliance
1 5 (21.74%) 21 CFR Part 11
1 5 (21.74%) GxP
2 4 (17.39%) Cyber Essentials
2 4 (17.39%) Cyber Essentials PLUS
3 1 (4.35%) PMO
3 1 (4.35%) QA
System Software
1 5 (21.74%) Active Directory
Vendors
1 12 (52.17%) Microsoft
2 5 (21.74%) Cisco
3 3 (13.04%) Atlassian
4 2 (8.70%) ServiceNow