1 of 1 Apprenticeship Support Analyst Jobs in the North East

Our Customer Support Analyst Apprentice acts as a customer’s 1st point of contact, providing technical support to our clients for our bespoke transport management software, timely customer feedback, and supporting the roll-out of new software solutions across the Mandata Group. Role The ideal candidate will … be experienced in delivering first-class support to customers and collaborating with the wider team to quickly resolve queries. The responsibilities we’ll trust you with... Providing first contact technical and email support of our bespoke TMS software Follow agreed triage, incident, and service request procedures in accordance … Providing timely and accurate customer feedback Following up with clients to ensure the problem is resolved Escalate more complex cases to 1st Line Technical Support, with full and detailed notes Knowledge and expertise that matter most for this role Training Customer Service Specialist Level 3. Training and support More ❯