and cloud systems. Logging and managing ICT technical support incidents and queries on Freshdesk ticketing system - ensuring work is delivered in line with agreed SLA's. Assisting with the ongoing provision of a secure ICT infrastructure Act as a first point of contact to colleagues, problem solve and support users more »
BSC Education, Indemnity House, 7 Chatham Street, Manchester, England
BSC EDUCATION LIMITED
and procedures and UKVI regulations Complete all relevant documentation, pre departure checks and interviews as required Ensure that applications are processed within the agreed SLA period and that students, their influencers and agents are provided with relevant information in a timely manner Ensure quality data is recorded onto the BSC more »
first line team you will be responsible for managing the teams queue as well as your own so as to deliver services within agreed SLA’s As first point of contact to the colleagues, you will problem solve users technical questions to a wide range of abilities Maintain our asset more »
